Help Desk Operator Job in Johannesburg 2026 – Facilities Management | Tsebo | Apply Before 27 March

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📍 Gauteng Jobs | Facilities Management | Fixed Term Contract | Closing 27 March 2026

Company: Tsebo Facilities Solutions |
Location: Johannesburg, Gauteng |
Job Type: Fixed Term Contract |
Closing Date: 27 March 2026

Are you a professional, customer-focused individual with excellent communication skills looking for a Help Desk Operator job in Johannesburg, Gauteng? Tsebo Facilities Solutions — a division of Tsebo Solutions Group, one of Africa’s leading Integrated Workplace Management Solutions providers — is recruiting a Help Desk Operator to join their Facilities Management team in Johannesburg on a fixed term contract basis.

This is an excellent opportunity for a detail-oriented, organised professional with experience in customer service, call logging, facilities helpdesk operations, or telephonist roles to join a large, reputable South African organisation.

⏰ Urgent: Closing Date is 27 March 2026. This deadline is days away — submit your application immediately to avoid missing out on this opportunity.

Job Title	Help Desk Operator (Facilities Management)
Company	Tsebo Facilities Solutions (Tsebo Solutions Group)
Location	Johannesburg, Gauteng, South Africa
Employment Type	Fixed Term Contract
Business Unit	Tsebo Facilities Solutions
Reference Number	TSE260320-3
Closing Date	27 March 2026

About Tsebo Facilities Solutions

Tsebo Solutions Group is one of Africa’s largest Integrated Workplace Management Solutions providers, operating across multiple countries and industries including Facilities Management, Catering, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, and Remote Camp Management.

Tsebo Facilities Solutions delivers world-class facilities and building management services to blue-chip clients across South Africa. The division operates to stringent quality and compliance standards — including ISO 9001, ISO 14001, and ISO 18001 — and is committed to professional excellence in every client interaction.

About the Help Desk Operator Role

The Help Desk Operator is the first point of contact for all facility-related calls, queries, and service requests. This role is responsible for answering incoming calls professionally, accurately logging all faults and service requests, assigning and prioritising calls, following up with service providers, and ensuring every caller receives a high standard of service.

The ideal candidate is someone who is calm under pressure, highly organised, detail-focused, and committed to delivering exceptional telephone-based customer service in a busy facilities management helpdesk environment.

💡 Who Is This Role Perfect For? This position suits a professional with a telephonist, call centre, help desk, or customer service background who wants to build a career in the facilities management industry with a large, established South African employer.

Key Duties and Responsibilities

Call Answering: Answer all incoming calls promptly, professionally, and in line with Tsebo’s service standards.
Call Logging: Accurately log all calls, capturing caller details, fault descriptions, and location information without error.
Categorisation & Prioritisation: Categorise, prioritise, and assign all logged calls to the appropriate service providers in line with helpdesk procedures and SLA requirements.
Call Updates & Closure: Update call annotations with progress information and close calls accurately once resolved.
Follow-Up: Proactively follow up on open calls with internal and external service providers to ensure timeous resolution.
Escalation: Escalate calls approaching restore time and report instances of poor service provider performance to management.
Difficult Callers: Handle difficult or frustrated callers with patience, professionalism, and empathy — escalating to management when necessary.
Reporting: Generate helpdesk performance reports as requested by the Operations Manager.
Compliance: Adhere to Tsebo’s SHEQ standards at all times, including ISO 9001, ISO 14001, and ISO 18001 requirements.

Minimum Requirements and Qualifications

Grade 12 / Matric — non-negotiable.
Secretarial or Telephonist Certificate / Diploma — advantageous.
1–2 years’ experience in a help desk, call centre, telephonist, or customer service environment.
Computer literate — proficient in Microsoft Word, Excel, and Access.
Excellent telephone etiquette and interpersonal skills.
Strong communication skills — both verbal and written — with high attention to detail.

Skills and Competencies

Professional Skills	Personal Qualities
MS Word, Excel & Access proficiency	Professional & customer-focused
Excellent telephone etiquette	Calm and composed under pressure
Accurate call logging & data entry	High attention to detail
Multitasking & task prioritisation	Reliable, organised & self-disciplined
Report generation & communication	Empathetic & solutions-driven

Why Apply for This Help Desk Operator Job?

Reputable employer — join a pan-African workplace solutions leader with a strong track record and professional culture.
Johannesburg-based — located in Gauteng, South Africa’s primary business and economic hub.
Entry into facilities management — a fantastic platform to build a career in one of South Africa’s fastest-growing professional services sectors.
Professional environment — work to internationally recognised quality standards (ISO 9001, ISO 14001, ISO 18001).
Varied, engaging role — no two days are the same in a busy facilities helpdesk environment.

How to Apply

To apply for the Help Desk Operator position at Tsebo Facilities Solutions in Johannesburg, click the button below. Ensure your CV highlights your customer service and call handling experience, your computer literacy, and your ability to work in a fast-paced environment.

Reference Number: TSE260320-3 | Closing Date: 27 March 2026

📥 Applications close 27 March 2026 — apply today before it is too late!

✅ APPLY NOW

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