Company: Companies and Intellectual Property Commission (CIPC)
Location: Sunnyside, Pretoria, Gauteng, South Africa
Division: Call Centre / Graduate Internship Programme
Job Type: Contract / Internship
Experience Level: Student / Graduate
Industry: Public Service / Government
Functional Area: Call Centre, Quality Assurance, Business Administration
Date Posted: 23 October 2025
Closing Date: 5 November 2025
About CIPC
The Companies and Intellectual Property Commission (CIPC), a division of the Department of Trade, Industry and Competition (DTIC), is committed to developing young talent through structured internship programmes. CIPC provides unemployed graduates with opportunities to gain practical work experience, strengthen professional skills, and enhance career prospects within a public service environment.
This Call Centre Quality Assurer Internship offers graduates exposure to quality assurance processes, customer service management, and operational monitoring in a government call centre setting.
Discover more graduate internship opportunities on Jobs and Career Opportunities South Africa.
Position Overview
CIPC invites applications for 1 Call Centre Quality Assurer Intern to be based at the Sunnyside Office in Pretoria. This 24-month internship programme is designed for unemployed South African graduates aged 18–35, providing hands-on experience in call centre operations, quality assurance, and business administration processes.
Key Responsibilities
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Monitor and evaluate call centre operations to ensure quality and service standards are met.
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Conduct call audits and assessments to identify performance gaps.
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Support the team in analyzing call metrics, reports, and customer feedback.
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Assist in developing and implementing improvement strategies for service delivery.
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Ensure compliance with company and government policies in all call centre operations.
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Support daily administrative and operational functions within the call centre.
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Provide feedback and reports to supervisors and stakeholders on performance trends.
Minimum Requirements
Essential:
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Advanced Diploma or Degree in Call Centre Management, Business Administration, or Public Administration.
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South African citizen aged 18–35 years.
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No previous internship in the same programme.
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Unemployed graduate seeking public service experience in call centre management and quality assurance.
Desirable:
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Proficiency in Microsoft Excel and other office software.
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Strong analytical and problem-solving skills.
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Excellent communication and interpersonal skills.
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Detail-oriented and able to work independently with minimal supervision.
Core Competencies
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Call monitoring and quality assurance expertise.
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Analytical thinking and attention to detail.
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Understanding of customer service standards and call centre KPIs.
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Strong organizational and reporting skills.
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Professionalism, integrity, and ethical work conduct.
Special Conditions of Employment
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Candidates must be available for selection interviews as scheduled by CIPC.
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Successful interns will sign a Graduate Internship Programme Agreement.
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Required documents (CV, ID, and qualifications) must be uploaded correctly to prevent disqualification.
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Applications submitted via fax, email, post, or hand delivery will not be considered.
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Only shortlisted candidates will receive feedback.
Remuneration and Benefits
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Monthly stipend: R12,000.00
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Practical exposure to call centre quality assurance processes.
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Development of operational, analytical, and administrative skills.
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Mentorship and guidance from experienced professionals.
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Opportunity to enhance future career prospects in business administration and call centre management.
Why Join CIPC
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Gain hands-on experience in call centre operations and quality assurance within a government institution.
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Develop key skills in customer service, performance monitoring, and operational reporting.
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Build a strong foundation for a career in business administration, public service, or call centre management.
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Learn from experienced mentors in a structured professional programme.
How to Apply
Submit applications via the official CIPC recruitment portal before the closing date:
Application Instructions:
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Upload an updated CV, academic transcript, and relevant qualification documents.
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Ensure each document is uploaded to the correct section to prevent disqualification.
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Applications sent via fax, email, post, or hand delivery will not be considered.
Employment Equity Commitment
CIPC is an equal opportunity employer committed to Employment Equity. Preference is given to candidates whose appointment enhances representation in line with the approved employment equity plan.
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