Pick n Pay Floor Manager vacancy Norwood 2026 | grocery department manager jobs Gauteng | SAP retail floor manager jobs Johannesburg | retail merchandising manager jobs Norwood
Pick n Pay is recruiting a Grocery Floor Manager at its Norwood store in Gauteng — a full-time, permanent leadership role responsible for the complete operation of the grocery department. This is not an entry-level position. The Floor Manager drives sales performance, executes planograms to 100% compliance, manages SAP-based stock systems (gap scanning, IDTs, demand planning reporting, reduced-to-clear processing), leads and develops a department team, and owns the department’s financial results including expense control and waste management. If you have 2–4 years of retail or inventory management experience and the ability to lead people while managing systems simultaneously, this role closes 10 April 2026 — with the end date confirmed as 11 April 2026 on the Pick n Pay careers platform. Apply before 10 April.
🛒 Permanent | Pick n Pay Norwood, Gauteng | Grocery Floor Manager | SAP Retail | Closing 10 April 2026 — Apply Now.
Pick n Pay Floor Manager – Job Overview
| Detail | Information |
|---|---|
| Job Title | Floor Manager – Grocery Department |
| Requisition ID | JR105373 |
| Company | Pick n Pay Retailers (Pty) Ltd |
| Industry | Retail / Grocery / FMCG |
| Job Type | Full-time, Permanent |
| Location | Norwood, Gauteng |
| Minimum Qualification | Matric / Grade 12 |
| Experience Required | 2–4 years relevant retail or inventory management experience |
| Systems | SAP (gap scanning, IDTs, demand planning reports, reduced-to-clear processing) |
| Salary | Not disclosed |
| Posted Date | 3 days ago (as at publication) |
| Closing Date | ⚠️ 10 April 2026 (end date 11 April 2026 — apply before 10 April) |
| Application Status | ✅ Open — Apply Now |
About Pick n Pay
Pick n Pay is one of South Africa’s largest and most established supermarket retailers, serving millions of customers weekly across hypermarkets, supermarkets, family stores, and express formats. Listed on the JSE since 1968, Pick n Pay has a long-standing commitment to consumer rights, community investment, and internal talent development — with a proven track record of promoting store-level managers into area, regional, and group leadership roles. The Norwood store serves one of Johannesburg’s most commercially active and diverse suburbs, operating in a high-footfall, high-expectation retail environment that demands a Floor Manager who can perform at pace without compromising standards.
Purpose of the Role
The Grocery Floor Manager leads the grocery department to ensure excellent merchandising, product availability, and customer service. The role drives sales performance, manages stock effectively and efficiently through SAP, and ensures full compliance with Pick n Pay’s planogram, promotional, health and safety, and SOP standards — while building and developing a high-performing department team. The Floor Manager is the primary link between the grocery floor and the Store Manager, demand planning, and support functions, translating operational data into practical corrective action on a daily basis.
Key Responsibilities – Pick n Pay Floor Manager
Merchandising Management
- Execute the planogram (plano guide) to 100% — ensuring every product is in its correct shelf position, correctly faced, and fully represented on the sales floor at all times
- Rotate stock as per FIFO policy and SOP across both the sales floor and the back-up area — removing short-dated and expired product on every cycle
- Maintain department merchandising and cleanliness standards — ensuring the grocery department presents to Pick n Pay’s visual standards throughout trading hours
- Follow promotional space and communications standards — correctly implementing promotional bays, gondola ends, and in-store promotional signage according to head office communications
- Ensure back-up area standards are maintained at all times — all stock represented on the floor must be backed up correctly in the stockroom
- Escalate continuing stock issues to the Store Manager with supporting data and a proposed resolution
- Ensure H&S compliance across the department as per SOP — including aisle safety, equipment condition, and safe working practices
- Understand customer demand patterns and communicate these to the demand planning function to inform ordering decisions
Systems Management
- Gap scan out-of-stocks on the SAP retail system — identifying, counting, and recording all out-of-stock and overstock positions on the sales floor
- Draw and complete Excel reports from SAP — communicating stock concerns and replenishment requirements to the demand planning team via the correct reporting template
- Process IDTs (Inter-Departmental Transfers) via SAP — managing internal stock movements between departments accurately and timeously
- Action reduced-to-clear (RTC) processes on SAP as per SOP — ensuring short-dated or clearance product is correctly marked down, labelled, and positioned
- Monitor electronic communications regularly throughout the working day — responding to head office, store management, and demand planning communications within required timeframes
Customer Service Management
- Handle customer complaints professionally and in accordance with Pick n Pay’s escalation procedure — resolving issues at first contact where possible
- Handle special customer requests — including product sourcing, substitutions, and department-specific queries
- Advise customers on grocery products — including promotions, Smart Shopper deals, and product availability
People Management & Development
- Evaluate the performance of direct reports against agreed objectives and standards — conducting regular check-ins and formal reviews
- Review staffing requirements and provide input into shift scheduling to ensure adequate floor coverage during trading hours and peak periods
- Keep staff informed of new initiatives, store performance updates, and department results — ensuring the team understands how their work connects to business outcomes
- Keep staff motivated — creating a positive, accountable team culture aligned with Pick n Pay’s values
- Identify training needs within the team and escalate to HR or management for intervention
- Coach staff and management on product knowledge, SOP compliance, and customer service standards
Finance & Administration
- Ensure all department equipment is properly maintained and in effective working order — logging faults and following up on maintenance requests
- Ensure general maintenance standards are met across the department floor and back-up area
- Follow up on and control departmental expenses — monitoring spend against budget and identifying areas of deviation
- Monitor results and investigate deviations to budget — providing the Store Manager with explanations and corrective action plans for variances
- Monitor waste and ensure waste management procedures are correctly followed — including write-off processing, markdown protocols, and disposal compliance
Minimum Requirements – Pick n Pay Floor Manager Norwood
| Requirement | Detail |
|---|---|
| Education | Matric / Grade 12 — essential |
| Experience | 2–4 years relevant retail or inventory management experience |
| Systems | SAP retail system experience strongly advantageous — gap scanning, IDT processing, demand planning reporting, RTC processing |
| Computer Literacy | Proficient in Microsoft Excel — required for SAP report extraction and demand planning communication |
| Language | Strong verbal and written communication in English — essential |
Competencies
- Achieving results through others — the ability to hold a team accountable for performance standards without micromanaging
- Planning, organising, and follow-through — structured approach to daily, weekly, and promotional cycle tasks
- Personal communication skills — clear, professional communication with staff, customers, and management at all levels
- Adherence to standards, procedures, and policies — consistent SOP compliance without exception
- Customer orientation — genuine commitment to customer satisfaction as a measure of departmental success
- Business acumen — understanding the financial levers of a retail department (GP%, waste, shrinkage, expense control) and how daily operational decisions impact them
Why Join Pick n Pay as Grocery Floor Manager – Norwood
- SAP retail system exposure — operating SAP for gap scanning, IDT processing, and demand planning reporting is a highly marketable, transferable skill set across the broader South African retail and FMCG sector; this role builds that credential in a structured, high-volume environment
- Genuine people leadership responsibility — with direct report management, performance evaluation, coaching, and scheduling accountability, this role offers real leadership experience — not just a supervisory title — that positions you for department manager and store manager progression
- Norwood store commercial environment — Norwood is one of Johannesburg’s most commercially active retail nodes, with a diverse, demanding customer base that develops a Floor Manager’s customer service and complaint resolution skills at a pace that quieter stores cannot replicate
- Full P&L awareness at department level — expense control, waste monitoring, and budget deviation investigation give the Floor Manager genuine financial accountability training that is rare at this level in retail
- Internal promotion pipeline — Pick n Pay’s culture of internal advancement means Floor Manager is a recognised stepping stone to Department Manager, Store Manager, and beyond within the group’s career framework
- JSE-listed employer stability — Pick n Pay’s scale, financial backing, and market position provide long-term employment security in South Africa’s essential food retail sector
Career Growth Path – Pick n Pay Retail Management
- Grocery Floor Manager → Senior Floor Manager / Department Manager
- Department Manager → Assistant Store Manager
- Assistant Store Manager → Store Manager
- Store Manager → Area Manager / Regional Operations Manager
Frequently Asked Questions – Pick n Pay Floor Manager Jobs 2026
What does “executing the planogram to 100%” actually mean in a grocery department — and how is compliance measured? A planogram (plano guide in Pick n Pay terminology) is a detailed, shelf-by-shelf visual diagram that specifies exactly which product goes in which shelf position, at what facing count, and in what sequence within every gondola bay in the grocery department. Executing it to 100% means every product is in its prescribed position, correctly faced (label forward, full facing width), with the correct shelf label beneath it, and no unauthorised substitutions or gaps. In Pick n Pay, planogram compliance is typically measured through unannounced or scheduled store audits conducted by the area or regional team, who photograph bays and compare them to the planogram template. The Floor Manager is accountable for achieving and maintaining this standard at all times — not just on audit days. Persistent planogram non-compliance is one of the most common performance issues raised with retail department managers, and understanding the commercial rationale behind it (category management, supplier agreements, basket size optimisation) is what separates a high-performing Floor Manager from one who treats it as a box-ticking exercise.
What is gap scanning in SAP retail — and what does the Floor Manager do with the data it produces? Gap scanning is the process of systematically walking the sales floor and scanning the shelf barcodes (or entering PLU codes) of every product position that is empty or below its minimum facing threshold — recording these as “out-of-stock” events in the SAP retail system. The SAP system then generates a report of all gap-scanned items, which the Floor Manager uses to determine whether the out-of-stock is due to a back-up stock availability issue (product is in the stockroom but hasn’t been replenished to the floor), a receiving failure (product was not delivered), or a demand planning gap (the replenishment order quantity is insufficient for current demand). The Floor Manager then completes the Excel report template, documents their assessment of the cause for each out-of-stock, and sends it to the demand planning team — who use it to adjust future order quantities or escalate supplier delivery issues. This loop is one of the most critical daily functions of the role, because unresolved out-of-stocks directly reduce sales revenue and customer satisfaction.
What is an IDT in Pick n Pay’s SAP system — and when would a Floor Manager process one? IDT stands for Inter-Departmental Transfer — a SAP transaction that records the movement of stock from one department or cost centre to another within the same store. A Floor Manager in the grocery department might process an IDT when, for example, a product stocked in both grocery and the general merchandise department needs to be consolidated into one location, or when stock physically moved between back-up areas needs to be reflected correctly in each department’s inventory records. Processing an IDT correctly ensures that the stock records for each department remain accurate — preventing ghost stock (stock showing on the system but not physically present) or invisible stock (stock physically present but not on the system) that distorts demand planning, ordering decisions, and shrinkage calculations. Errors in IDT processing are a common source of inventory discrepancy in retail environments and are a key competency assessed in interviews for this level of role.
What does “reduced to clear” (RTC) processing involve — and what is the Floor Manager’s responsibility? Reduced to Clear is Pick n Pay’s process for marking down short-dated, slow-moving, or damaged stock to a lower price point to drive its sale before it becomes waste. The Floor Manager’s responsibility in this process includes: identifying product that qualifies for RTC based on its expiry date, rate of sale, or condition; initiating the markdown in SAP at the correct reduced price as per the store’s RTC authorisation matrix; generating and applying the new RTC price label to the product; relocating the product to a designated RTC bay or shelf position; and monitoring the clearance rate to ensure the product sells before its expiry date. If RTC stock does not clear, the Floor Manager must escalate for write-off processing — which affects the department’s waste and expense lines directly. Effective RTC management is one of the primary financial levers available to a Floor Manager for reducing waste cost and recovering margin on stock that would otherwise be written off.
The closing date shows both 10 April and 11 April — which is correct and which deadline should I work to? The body of the Pick n Pay job advertisement specifies a closing date of 10 April 2026, while the careers platform end date is listed as 11 April 2026. Treat 10 April 2026 as your hard deadline — apply before end of business on that date. The one-day discrepancy likely reflects a system-generated end date versus a manually entered closing date, and in cases of conflict, the earlier date is always the safer target. With only days remaining, this is not a vacancy to defer — submit your application today.
⚠️ How to Apply – Pick n Pay Floor Manager Norwood
⚠️ Closing Date: 10 April 2026 — days remaining. Apply immediately.
Use requisition reference JR105373 in your application.
👉 Apply for Pick n Pay Floor Manager – Norwood Gauteng
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