Retail loss prevention jobs Western Cape | PSIRA Grade C security retail | stock reconciliation jobs Mitchells Plain | end controller vacancy 2026
Brights Hardware, one of South Africa’s most established hardware and home improvement retail chains, is hiring an End Controller at its Mitchells Plain branch in the Western Cape. This permanent, frontline-department role is central to the store’s loss prevention strategy — ensuring that every customer receipt matches every item leaving the store. If you hold a PSIRA Grade C security certificate, have at least two years of reconciliation or retail security experience, and thrive in a high-accountability customer-facing environment, this vacancy closes 9 April 2026 and you need to move fast.
🚨 Now Hiring: 1 x End Controller | Mitchells Plain | Closing 9 April 2026
📍 Permanent position | Retail security & stock reconciliation | Apply before the deadline — late applications will not be considered.
Job Overview
| Detail | Information |
|---|---|
| Job Title | End Controller |
| Company | Brights Hardware |
| Division | Group |
| Business Unit | Mitchells Plain |
| Industry | Retail (Hardware & Home Improvement) |
| Job Functional Area | General Business / Loss Prevention |
| Job Type | Permanent |
| Number of Positions | 1 |
| Location | Mitchells Plain, Western Cape |
| Minimum Qualification | Matric (Grade 12) OR 3 x Completed Intercept Courses (120 credits total) |
| Security Requirement | PSIRA Grade C |
| Minimum Experience | 2 years in a similar role |
| Salary | Not disclosed |
| Posted Date | 02 April 2026 |
| Closing Date | 09 April 2026 |
| Application Status | ✅ Open — Apply Now |
About Brights Hardware
Brights Hardware is a proudly South African retail group with a national footprint of large-format hardware, building materials, and home improvement stores. Known for its wide product range spanning tools, plumbing, electrical, garden, and paint categories, Brights Hardware serves both trade professionals and DIY homeowners. The group is committed to employment equity, diversity, and building a workforce that reflects the communities it serves — making its Mitchells Plain store a significant employer in the Cape Flats area.
Purpose of the Role
The End Controller serves as the last line of defence in Brights Hardware’s frontline loss prevention structure. By systematically reconciling invoices, cash slips, transfer slips, and delivery notes against physical goods at the store exit point, the End Controller protects the business from shrinkage, processing errors, and potential theft. The role also contributes to stocktake accuracy and overall store housekeeping standards.
Key Responsibilities
1. Invoice & Document Reconciliation
- Reconcile customer invoices and cash slips by counting and measuring goods against receipts at the exit point
- Reconcile transfer slips against physical goods being moved between departments or stores
- Reconcile delivery notes against incoming or outgoing stock to ensure quantities and descriptions match
2. Discrepancy Reporting & Record Keeping
- Maintain and update the error report book for all identified discrepancies
- Report all irregularities, variances, and suspicious activity directly to management
- Ensure documentation is accurate, up to date, and audit-ready at all times
3. Stock Control & Housekeeping
- Participate in perpetual stocktakes as scheduled by management
- Maintain the cleanliness and organisation of the end-control work area in accordance with company housekeeping standards
- Perform any additional work-related tasks reasonably delegated by a superior
Minimum Requirements
| Requirement | Detail |
|---|---|
| Education | Matric (Grade 12) OR 3 x Completed Intercept Courses totalling 120 credits |
| Security Registration | PSIRA Grade C (active and valid) |
| Experience | Minimum 2 years in an end control, loss prevention, or similar retail security role |
| Training | Brights Induction (Service Excellence) — may be completed post-appointment |
| Knowledge | Internal procedural knowledge; product and department familiarity preferred |
| Skills | Strong interpersonal skills; customer service orientation; ability to work independently and as part of a team |
| Personal Attributes | Diligent, responsible, able to work under pressure, effective and efficient |
| EE Status | Brights Hardware conducts recruitment in line with its Employment Equity targets and is committed to workplace diversity |
POPIA Notice: Personal information submitted as part of this application will be processed in accordance with the Protection of Personal Information Act (POPIA). Your data will be used solely for recruitment purposes.
Why Join Brights Hardware
- Established South African retailer — work for a recognised brand with a loyal national customer base and long-term operational stability
- Permanent employment — this is a permanent position offering job security in a sector that continues to grow driven by South Africa’s construction and home improvement demand
- Community-based role — the Mitchells Plain store serves a high-volume local community, giving you genuine impact in your own area
- Loss prevention career pathway — the end controller function is a recognised entry point into retail security management, area loss control, and compliance supervision
- Employment Equity commitment — Brights Hardware actively works to reflect community diversity in its workforce, improving advancement opportunities for previously disadvantaged candidates
- Structured environment — clear reporting lines and defined responsibilities make this an ideal role for detail-oriented individuals who prefer accountability-driven work
Career Growth Path
Step 1 → End Controller (Current Role) Develop core competencies in invoice reconciliation, loss prevention, and stocktake procedures at store level.
Step 2 → Senior End Controller / Frontline Supervisor With demonstrated accuracy, reliability, and PSIRA upgrade (Grade B), move into supervisory oversight of the frontline department across shifts.
Step 3 → Loss Prevention Officer / Store Security Coordinator Broaden scope to include CCTV monitoring, incident reporting, shrinkage analysis, and collaboration with area loss prevention managers.
Step 4 → Area Loss Prevention Manager / Compliance Coordinator Manage loss prevention strategy across multiple Brights Hardware outlets, interfacing with HR, operations, and compliance at group level.
Frequently Asked Questions (FAQ)
Q1: What does a PSIRA Grade C certificate actually qualify me to do in a retail environment — and is it enough for this role?
Yes, a PSIRA Grade C is the minimum security grade required for this role and it is entirely appropriate for an end control function. PSIRA (Private Security Industry Regulatory Authority) issues graded certificates based on the level of completed training. Grade E and D are entry-level; Grade C qualifies the holder for access control, retail security, guarding, and frontline loss prevention duties — which is exactly what an End Controller performs. Grade C holders in retail environments are authorised to check receipts, monitor exit points, request proof of purchase, and escalate suspected theft incidents to management or law enforcement. They are not authorised to physically restrain customers without specific additional training and authorisation. For this Brights Hardware role, your Grade C registration must be current and registered on the PSIRA database — employers can verify this at psira.co.za.
Q2: What are “Intercept Courses” and how do 3 of them replace a Matric for this application?
Intercept Courses are short-learning programmes (SLPs) registered on the National Qualifications Framework (NQF) and accredited through QCTO (Quality Council for Trades and Occupations) or SETA bodies such as SASSETA (Safety and Security SETA). Each completed Intercept Course carries a credit weighting. When a candidate completes three such courses with a combined total of 120 NQF credits, this is recognised by certain employers as equivalent to a Matric qualification for entry-level and associate-grade positions. This provision exists to widen access to employment for candidates who left school before completing Grade 12 but have since pursued formal short-course learning. If you are using this route, ensure you have original certificates for all three courses and that the combined credit total is clearly calculable from the certificates.
Q3: What is a perpetual stocktake and how does the End Controller participate in it?
Unlike an annual stocktake (where the entire store is counted on one day), a perpetual stocktake is a rolling, continuous inventory counting process where different sections of the store are counted on a rotating schedule throughout the year. This allows the business to identify shrinkage, misplacements, or processing errors on an ongoing basis rather than discovering large discrepancies once a year. As an End Controller, your participation typically involves physically counting items in assigned bays or departments, capturing counts on a tally sheet or system (often SAP Retail or a similar ERP), and reconciling your counts against the system’s expected stock-on-hand figures. Discrepancies are then investigated to determine whether the cause is theft, supplier short-delivery, misposting, or customer error — each requiring a different corrective action.
Q4: What is an “error report book” and what level of detail is expected?
The error report book is an internal control document — physical or digital — used to log every reconciliation discrepancy identified at the end-control point. A well-maintained error report typically records: the date and time of the discrepancy, the customer transaction reference or invoice number, the nature of the discrepancy (e.g. item on receipt not present in trolley, or item in trolley not on receipt), the rand value of the discrepancy, the action taken (e.g. returned to cashier, escalated to manager), and the signature or staff number of the End Controller. This document serves as an audit trail that management, internal audit, and loss prevention teams can analyse to identify patterns — such as a specific cashier consistently under-ringing, or a particular product category with recurring exit-point errors. Accuracy and consistency in this record are critical.
Q5: If I apply and don’t hear back within 2 weeks of the closing date, what does that mean?
Brights Hardware has explicitly stated in this vacancy that if you have not been contacted within two weeks after the closing date of 9 April 2026, you should consider your application unsuccessful. This is a standard no-feedback policy used by many South African retailers to manage high application volumes. It means the closing date is effectively 23 April 2026 as your final indication point. You do not need to follow up — unsolicited follow-up calls or emails rarely influence the outcome and may work against you in a high-volume recruitment environment. Instead, continue applying to other suitable vacancies and keep your PSIRA registration current so you are ready to start immediately if another opportunity arises.
⚠️ How to Apply
Documents Required:
- Updated CV (include PSIRA Grade C certificate number and expiry)
- Certified copy of Matric certificate OR certificates for all 3 Intercept Courses (showing combined 120 credits)
- Valid PSIRA Grade C certificate (certified copy)
- Any relevant reference letters from previous employers in loss prevention or retail security
⚠️ Closing Date: 09 April 2026 — Do not delay. This window is short.
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