Company: Fidelity Services Group
Division: Fidelity ADT
Business Unit: Fidelity ADT – Cape Town
Location: Cape Town, Western Cape, South Africa
Job Type: Permanent
Experience Level: Mid-Senior / Management
Industry: Security and Investigations
Functional Area: Fire & Emergency Management
Date Posted: 22 October 2025
Closing Date: 07 November 2025
About Fidelity Services Group
Fidelity Services Group (FSG) is one of South Africa’s premier security and investigations companies, providing professional and comprehensive services across security, armed response, fire management, and risk mitigation. FSG operates with a strong emphasis on integrity, reliability, and operational excellence, serving clients in commercial, industrial, and residential sectors nationwide.
With a clear commitment to developing human capital and ethical business practices, FSG empowers employees to advance their careers while maintaining high-quality service delivery standards.
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Position Overview
Fidelity Services Group is seeking a highly experienced and dedicated Divisional Fire Officer based in Cape Town, Western Cape. This senior management role is responsible for overseeing fire operations within a designated geographic division, ensuring operational efficiency, personnel management, compliance with fire safety protocols, and community engagement.
The successful candidate will manage both administrative and operational fire duties, supervise firefighting teams, coordinate emergency response operations, and maintain high standards of safety and performance across the division.
This is an ideal opportunity for a seasoned fire management professional to grow within a dynamic and reputable security services organization.
Key Responsibilities
Operational Oversight
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Supervise all fire operations within the assigned division.
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Ensure all fire engines, emergency vehicles, and equipment are operational and maintained.
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Coordinate firefighting and emergency response activities, including large-scale fires and natural disasters.
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Enforce strict compliance with fire safety protocols during emergency operations.
Personnel Management
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Supervise, mentor, and evaluate firefighters, fire officers, and support staff.
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Conduct performance reviews and facilitate ongoing professional development.
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Ensure compliance with occupational health and safety standards.
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Address personnel matters, including discipline, promotions, and workforce scheduling.
Training and Development
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Organize and oversee training programs to keep staff up to date with the latest firefighting techniques and safety procedures.
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Evaluate training effectiveness and propose improvements.
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Maintain staff proficiency in emergency response and operational standards.
Administrative Duties
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Prepare reports on fire incidents, resource allocation, and personnel performance.
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Ensure accurate record-keeping, incident reporting, and compliance with municipal and national fire safety regulations.
Community Engagement & Liaison
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Collaborate with local government and community organizations to improve public safety.
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Respond to community concerns regarding fire hazards and safety issues.
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Act as liaison with municipal fire services, police, medical teams, and other emergency services.
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Participate in interagency training and disaster response exercises.
Minimum Requirements
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Tertiary Diploma or National/Associate Diploma in Fire Technology or Level 4 in Fire Science, Operations, Fire Safety, and Management.
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Minimum of 7 years supervisory experience as a Station Commander or equivalent.
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Relevant firefighting certifications such as Fire Officer I, II, III, Pump Operator, Vehicle Rescue, Rope Rescue, and Incident Management.
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Proven leadership, decision-making, and communication skills.
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Ability to work under pressure and manage large teams in high-stress environments.
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Competence in both administrative office tasks and field operations.
Core Competencies
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Leadership & Team Management – Ability to guide large teams during emergencies and day-to-day operations.
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Emergency Response Expertise – Skilled in planning, coordinating, and executing fire and rescue operations.
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Analytical & Decision-Making Skills – Quick, accurate, and effective decision-making under pressure.
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Training & Development – Capable of mentoring staff and maintaining operational standards.
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Communication Skills – Clear reporting and effective liaison with clients, municipal authorities, and internal teams.
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Compliance & Safety Orientation – Strict adherence to fire regulations, occupational health, and safety standards.
Why Join Fidelity Services Group
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Work with one of South Africa’s leading security and fire management companies.
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Career growth opportunities within a structured, reputable organization.
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Exposure to advanced fire safety techniques, emergency management, and leadership development.
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Supportive culture prioritizing ethics, operational excellence, and community impact.
Employment Equity Commitment
Fidelity Services Group is an Equal Opportunity Employer, committed to diversity and inclusion. Recruitment aligns with FSG’s Employment Equity Plan, with preference given to historically disadvantaged candidates where qualifications and experience are suitable.
POPIA Compliance Notice
All personal information collected during the recruitment process will be used exclusively for employment purposes in accordance with the Protection of Personal Information Act (POPIA).
How to Apply
Submit your application via the official Fidelity Services Group Careers Portal for Divisional Fire Officer – Cape Town before the closing date.
👉 Apply Here
Application Tips:
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Use Google Chrome to access the portal.
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Upload a clear CV in Word or PDF format (no handwritten submissions).
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Attach supporting documents such as ID, fire certifications, and qualifications separately.
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Include a profile picture (minimum 300x300px) if required.
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