Healthcare Customer Service & Data Capturing Role – Medical Laboratory Environment

Ampath Laboratories is seeking a Customer Service Administrator to join the Data Capturing department based in Centurion, Gauteng. This permanent position offers an opportunity to work within the pharmaceutical and medical healthcare industry in a role that directly supports quality healthcare delivery.

As a Customer Service Administrator at Ampath, you are positioned at the heart of delivering exceptional healthcare support. The role ensures that every specimen, report, and client interaction is handled with precision, professionalism, and care. The position is more than administrative in nature; it plays a critical role in maintaining seamless service delivery within a clinical environment.

This opportunity is ideal for candidates with general customer service experience, particularly within healthcare or medical settings, who are seeking to grow within a structured and people-focused organisation.

Purpose of the Role

The primary purpose of the Customer Service Administrator is to ensure accurate handling of specimens, reports, and client interactions within the laboratory service chain.

The role supports the preparation of samples for subcontractors and ensures timely and accurate reporting. The position contributes to creating a seamless experience for clients and healthcare stakeholders while maintaining the high-performance standards expected within the organisation.

This role strengthens operational efficiency while reinforcing Ampath’s people-centric service approach.

Key Responsibilities

The Customer Service Administrator is responsible for capturing patient details accurately to ensure proper documentation and traceability within the laboratory system.

Specimens must be prepared for subcontractors in accordance with internal procedures to ensure compliance and quality standards are upheld.

The role includes ensuring that reports are processed and communicated accurately and timeously, contributing directly to the quality of care delivered.

Client interactions must be handled professionally and empathetically, maintaining strong relationships and service excellence.

Data management forms a core responsibility, requiring accuracy and efficiency when working with computer systems and documentation processes.

The administrator contributes to maintaining smooth workflow processes, ensuring that laboratory operations remain efficient and aligned with service standards.

Timely communication with clients and internal teams ensures that service expectations are consistently met.

Minimum Requirements

Grade 12

1 to 2 years general customer service experience

Experience within a medical or healthcare environment will be advantageous

Valid South African driver’s licence

Own reliable transport

Candidates applying for this healthcare administration role must demonstrate foundational academic qualification and practical exposure to customer service environments, preferably within clinical or laboratory settings.

Technical and Professional Skills

Proficiency in computer systems for data capturing and documentation

Strong communication skills in English and Afrikaans

Solid numerical reasoning ability

Ability to work accurately under pressure

Professional conduct and client-focused mindset

Attention to detail in managing patient and specimen information

These competencies are essential for candidates seeking customer service administrator jobs within the healthcare and laboratory sector.

Role Impact

In this role, the impact is visible across multiple touchpoints in the client journey. Accurate data capturing ensures correct patient records and test processing.

Efficient handling of specimens supports reliable laboratory operations. Timely communication of results enhances client satisfaction and trust.

Maintaining strong client relationships contributes to service excellence and supports Ampath’s commitment to delivering high-quality healthcare solutions.

The role supports a high-performance culture where precision, professionalism, and accountability are valued and recognised.

Work Environment and Operational Focus

The position operates within a medical laboratory and healthcare support environment in Centurion.

The work schedule consists of 40 hours per week over 5 working days.

The environment requires accuracy, professionalism, confidentiality, and adherence to healthcare service standards.

The role demands consistent focus on detail while maintaining a strong service orientation.

Employment Details

Position: Customer Service Administrator
Job Reference Number: C360008
Company: Ampath Laboratories
Department: Data Capturing
Industry: Pharmaceutical and Medical/Healthcare
Job Type: Permanent
Location: Centurion, Gauteng, South Africa
Positions Available: 1
Salary: Market Related
Closing Date: 22 February 2026 at 21:00

Applicants who do not receive feedback after the recruitment process may consider their application unsuccessful.

Employment Equity

Ampath is committed to building a diverse and inclusive workforce that reflects the communities it serves. In line with Employment Equity goals, applications are encouraged from individuals across all backgrounds, particularly those from underrepresented groups.

Apply for Customer Service Administrator – Centurion

Candidates who meet the educational, experience, and licensing requirements and are ready to contribute to healthcare service excellence are encouraged to apply before the closing date.

👉 Apply for Customer Service Administrator – Centurion

Applications close on 22 February 2026 at 21:00.

Explore More Healthcare and Administrative Jobs

👉 Healthcare Administration Jobs in South Africa
👉 Medical Laboratory and Data Capturing Vacancies
👉 Permanent Jobs in Gauteng