Location: Bryanston, Johannesburg
Job Type: Full-Time, Onsite
Closing Date: 26 November 2025
Reference Number: JR001104
About Tiger Brands
Tiger Brands is one of South Africa’s most iconic and trusted FMCG companies, home to leading household brands found in millions of homes. With a strong focus on quality, innovation, and strategic market leadership, the organisation plays a pivotal role in shaping South Africa’s food and beverage landscape. Tiger Brands cultivates a high-performance culture where team members are encouraged to think innovatively, contribute strategically, and drive business growth through data-driven insights.
The company’s success is built on a foundation of integrity, excellence, and a relentless commitment to serving its customers across retail, wholesale, and food service channels. Joining Tiger Brands means becoming part of a dynamic, forward-thinking environment where analytical thinkers, problem solvers, and commercial innovators thrive.
Position Overview
Tiger Brands is seeking a Customer Analyst: Food Service to support its Sales and Customer Marketing teams through comprehensive data analysis, forecasting, and insights generation. This role is pivotal in helping the business make informed commercial decisions, anticipate sales trends, and strengthen category performance.
The Customer Analyst will work closely with senior stakeholders, including Customer Managers, Customer Directors, and Marketing teams, to create value-added insights, optimise promotional strategies, and identify commercial opportunities. This is a role for a skilled analyst who can combine technical expertise with strategic thinking and clear communication.
Key Responsibilities
Sales & Data Analysis
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Collect, clean, and analyse sales data to determine performance trends and growth patterns.
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Develop effective methodologies for assessing high-volume data sets across multiple systems.
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Closely examine historic sales information to identify productivity movements and buying cycles.
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Produce detailed sales evaluation reports to support strategic planning and decision-making.
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Utilise prediction software to forecast future sales trends, promotional outcomes, and customer behaviour.
Market, Category & Competitor Insights
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Conduct market and competitor research in collaboration with the Assistant Customer Marketing Manager: Insights & Innovation.
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Analyse consumer shopping habits, food service trends, and demographic purchasing patterns.
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Identify commercial opportunities that improve category profitability and long-term strategic positioning.
Budget, Forecasting & Financial Tracking
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Examine Business Unit budgets and recommend optimal reallocation strategies.
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Provide input for budget adjustments to maximise profitability and reduce unnecessary expenditure.
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Track category margins, sales performance, and overall category profitability.
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Produce performance reports to measure the impact of marketing or structural business changes.
Strategic Support & Stakeholder Engagement
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Present insights and reports to senior leadership, including Customer Directors and Managing Directors.
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Lead information-sharing sessions to explain sales trends, commercial opportunities, and strategy recommendations.
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Participate in sales planning meetings and support ongoing commercial strategy development.
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Assist in implementing new marketing or budgeting strategies and evaluate post-implementation results.
Administrative & Cross-Functional Collaboration
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Support the Insights & Innovation team with data interpretation and commercial research.
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Work closely with sales teams to enhance promotional planning and execution.
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Assist in managing customer data tools, ensuring data integrity and system accuracy.
Minimum Requirements
Qualifications
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A post-matric qualification in Business Management, Business Administration, or a related field.
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Strong numerical and analytical background supported by formal education.
Experience
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2 to 4 years of proven experience in Sales Analysis, Data Analysis, or Business Insights.
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Demonstrated proficiency in sales software and data systems including:
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Smart Shopper
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Dunnhumby
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Nielsens
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Shoprite B2B
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Spar Insights
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MicroStrategy
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DataOrbis
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Strong exposure to the food service industry is highly advantageous.
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Solid knowledge of Microsoft Word, Outlook, PowerPoint, and advanced Excel.
Core Competencies
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Strong analytical and creative thinking capabilities.
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Excellent communication skills, with the ability to translate complex financial data into clear insights.
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Strong problem-solving ability and attention to detail.
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Highly organised with excellent time management.
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Confidence in presenting to groups and engaging cross-functional teams.
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Ability to work under pressure in a deadline-driven environment.
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Team collaboration and interpersonal effectiveness.
Why Join Tiger Brands
Tiger Brands offers a dynamic environment where analytical professionals can grow, innovate, and contribute meaningfully to strategic decisions. This role allows you to engage with multiple departments, influence commercial outcomes, and participate in key business initiatives. As part of a highly respected FMCG leader, you gain access to career growth opportunities, continuous learning, and exposure to cutting-edge analytics tools and methodologies.
POPIA Compliance
All personal information submitted with your application will be processed in line with the Protection of Personal Information Act (POPIA). Your data will be used solely for recruitment purposes and treated with the highest level of confidentiality.
How to Apply
Submit your application directly through the official Tiger Brands careers portal using the apply link below:
Apply Here: Customer Analyst: Food Service — Tiger Brands Careers (official link)
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