Department of Home Affairs – Civic Services Clerk Vacancies 2026

The Department of Home Affairs invites suitably qualified candidates to apply for CIVIC SERVICES CLERK (X22 POSTS) across multiple provinces. These positions focus on front-line service delivery, including the registration of births, marriages, deaths, ID documents, and citizenship, as well as providing guidance and assistance to clients in compliance with departmental procedures and regulations.

Successful candidates will ensure high standards of customer service, accurate data capture, and compliance with civic services policies, while maintaining professional conduct and operational efficiency in local offices.

Salary

R269 499 – R317 463 per annum (Level 06) – basic salary

Centres and Reference Numbers

Eastern Cape

• Aliwal North – Ref No: HRMC 6/26/10a (1 Post)
• East London – Ref No: HRMC 6/26/10b (1 Post)

Free State

• Sasolburg – Ref No: HRMC 6/26/10c (1 Post)
• Bultfontein – Ref No: HRMC 6/26/10d (1 Post)

Gauteng

• Bronkorspuit – Ref No: HRMC 6/26/10e (1 Post)
• Krugersdorp – Ref No: HRMC 6/26/10f (2 Posts)
• Mamelodi – Ref No: HRMC 6/26/10g (1 Post)
• Menlyn – Ref No: HRMC 6/26/10h (1 Post)

Limpopo

• Bela Bela – Ref No: HRMC 6/26/10i (2 Posts)

Mpumalanga

• Mapulaneng – Ref No: HRMC 6/26/10j (1 Post)
• Volksrust – Ref No: HRMC 6/26/10k (1 Post)

Northern Cape

• De Aar – Ref No: HRMC 6/26/10l (2 Posts)

North West

• Madikwe – Ref No: HRMC 6/26/10m (2 Posts)

KwaZulu-Natal

• Mbazwana – Ref No: HRMC 6/26/10n (1 Post)
• Melmoth – Ref No: HRMC 6/26/10o (1 Post)
• Howick – Ref No: HRMC 6/26/10p (1 Post)

Western Cape

• Riversdale – Ref No: HRMC 6/26/10q (1 Post)
• Robertson – Ref No: HRMC 6/26/10r (1 Post)

Applicants must clearly indicate their preferred location and reference number when applying.

Minimum Requirements

Educational Qualification:

• Undergraduate qualification at NQF Level 6 in Public Management, Administration, Operations, Business Management, Management, Administration, Law, or Social Science recognised by SAQA.

Experience and Knowledge:

• Basic understanding of Public Service Regulatory Framework and Civic Services Regulatory Frameworks.
• Knowledge of Batho Pele Principles, fraud prevention, Constitution, and departmental regulations and prescripts.
• Willingness to travel and work extended hours.

Skills and Competencies:

• Interpersonal skills and professionalism.
• Client orientation and customer service focus.
• Computer literacy and telephone etiquette.
• Written and verbal communication.
• Analytical thinking and attention to detail.
• Compassion, conscientiousness, honesty, and integrity.

Key Duties and Responsibilities

Front Office Operations

• Attend to client enquiries and perform online verification.
• Greet clients professionally and provide orientation on available services.
• Check applicant status (fingerprint, marital status) and conduct online verification.
• Issue tickets and direct clients to relevant departments.
• Ensure waiting areas are maintained according to service standards.

Civic Services Delivery

• Operate live capture photo booths, verify and capture client information, administer fingerprints, and scan supporting documents.
• Receive, scan, and file ID smart cards.
• Process applications for identity documents, registration of births, marriages, deaths, late registrations, rectifications, amendments, and citizenship documents.

Policy and Procedure Compliance

• Implement departmental policies and procedures according to the approval framework.
• Monitor individual resources and maintain compliance with regulations.
• Ensure high standards of service delivery aligned with departmental values and vision.

Work Environment

Positions are based across multiple provinces:

• Eastern Cape, Free State, Gauteng, Limpopo, Mpumalanga, Northern Cape, North West, KwaZulu-Natal, Western Cape

Candidates must be prepared to work in front-line customer-facing environments and travel when required.

Enquiries

• Eastern Cape: Mr L Jama – Tel: (043) 604 6417
• Free State: Ms V Molefe – Tel: (051) 430 0378
• Gauteng: Mr P Mlangeni – Tel: (011) 242 9039 / 066 478 4043
• KwaZulu-Natal: Ms N Ngema – Tel: (033) 845 5003
• Limpopo: Mr J Kgole – Tel: (015) 287 2802
• Northern Cape: Mr W Masilonyana – Tel: (053) 807 6725
• North West: Mr L Appels – Tel: (018) 397 9908 / 9924 / 9922 / 9915
• Western Cape: Mr M Pienaar – Tel: (021) 488 1409

How to Apply

Applications must be submitted online via: DHA e-Recruitment

Or hand-delivered to the provincial addresses:

• Eastern Cape: 11 Hargreaves Avenue, King William’s Town, 5600
• Free State: 41 Charlotte Maxeke Street, Bloemfontein, 9301
• Gauteng: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street
• KwaZulu-Natal: 181 Church Street, Pietermaritzburg, 3209
• Limpopo: 89 Biccard Street, Polokwane, 0699
• Mpumalanga: 29 Bester Street, Nelspruit, 1200
• Northern Cape: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300
• North West: Cnr Sheppard and Carrington Street, Mafikeng, 2745
• Western Cape: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000

Applicants must ensure all supporting documents and qualifications are included.

Important Notes

• Only shortlisted candidates will be contacted.
• Verification, competency assessments, and background checks may be conducted.
• Late or incomplete applications will not be considered.

Apply for CIVIC SERVICES CLERK (X22 POSTS)

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