Car Rental Agent (Front Desk) | Ellahi Consulting Careers South Africa

November 11, 2025 admin Ellahi Consulting careers 0

Location: Cape Town International Airport, Western Cape
Job Type: Permanent
Closing Date: 31 December 2025

About Ellahi Consulting

Ellahi Consulting is a leading South African human capital and recruitment firm, specialising in sourcing top talent across the automotive, logistics, and customer service sectors. We connect passionate professionals with trusted employers who value excellence, innovation, and growth.

Our client, a reputable car rental company based at Cape Town International Airport, is seeking a motivated and customer-oriented Car Rental Agent (Front Desk) to join their dynamic operations team.

Discover more high-paying customer service and automotive jobs in South Africa here.

Position Overview

The Car Rental Agent (Front Desk) plays a vital role in delivering an exceptional customer experience through professional service, efficient rental processes, and proactive sales engagement.

This position requires a customer-focused individual with excellent communication skills and a proven ability to meet sales targets in a fast-paced environment.

If you thrive on interacting with people, managing multiple tasks, and working in a structured, customer-driven setting, this role is perfect for you.

Key Responsibilities

1. Customer Service Excellence

  • Greet and assist customers at the front desk with professionalism and warmth.

  • Provide product information and rental options tailored to client needs.

  • Manage check-ins, check-outs, and reservations accurately.

  • Handle customer queries and resolve complaints promptly.

2. Sales and Upselling

  • Promote rental upgrades, insurance options, and add-on services.

  • Work towards achieving monthly sales and commission targets.

  • Apply persuasive communication and negotiation skills to close deals.

3. Administration and Documentation

  • Ensure all rental documentation is accurate and compliant with company policy.

  • Maintain system updates and process payments efficiently.

  • Verify vehicle returns, fuel usage, mileage, and condition before and after rentals.

4. Operational Coordination

  • Collaborate with internal teams (drivers, cleaners, and fleet controllers).

  • Ensure vehicles are available and prepared for customer collection.

  • Adhere to operational policies and health & safety procedures.

Minimum Requirements

Education & Experience

  • Matric / Grade 12 (essential)

  • Minimum 1 year of customer service or hospitality experience

  • Prior experience in car rental, travel, or retail sales preferred

Skills & Competencies

  • Excellent interpersonal and communication skills

  • Confident and persuasive sales approach

  • Computer literacy (MS Office, reservations software an advantage)

  • Ability to work under pressure in a high-paced environment

  • Strong attention to detail and problem-solving abilities

Additional Requirements

  • Valid Code 8 Driver’s License (unendorsed)

  • Flexibility to work rotational shifts (06h00 – 24h00, Monday to Sunday)

Core Competencies

  • Customer-centric mindset with a professional appearance

  • Strong multitasking and organisational skills

  • Energetic, reliable, and self-motivated attitude

  • Team player with a commitment to excellence

  • Integrity, accountability, and resilience under pressure

Why Join This Company

Joining this respected car rental agency offers:

  • A competitive salary of R8,500 + overtime + commission

  • Exciting opportunities for career growth in the automotive and service industry

  • A supportive team culture focused on service excellence and innovation

  • Exposure to a fast-paced, customer-facing travel environment at one of Africa’s busiest airports

View more high-paying customer service and sales jobs here.

POPIA Compliance

Ellahi Consulting is committed to protecting personal information in compliance with the Protection of Personal Information Act (POPIA). Candidate data will be treated confidentially and used solely for recruitment purposes aligned with our privacy standards.

How to Apply

To apply for the Car Rental Agent (Front Desk) position, please visit the official Ellahi Consulting careers portal:
👉 Apply Here

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