Call Centre Manager 2

Job Description

The Role:

With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage!

We are looking for an energetic and experienced Contact Centre Manager to join our Services teams.

The Detail:

As a Contact Centre Manager at the Ignition Group, you will be responsible for managing and directing the operations within the contact centre.

The primary goal of this position is to ensure that quality experience is provided to customers through all communication channels (telephone and online) and to mentor and provide leadership to a group of Contact Centre Campaign and Team Leads.

We operate both domestically and internationally.

Skills:

• Demonstrate the ability to plan and organise.
• Ability to develop and nurture improved performance across sales and/or service.
• Excellent communication and stakeholder engagement skills.
• Excellent telephone manner with a clear speaking voice.
• Familiar with CRM systems and practices.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.

Job Requirements

• At least 6 years inbound, or outbound contact centre experience.
• At least 4 years Contact Centre Manager experience.
• Proven experience managing a team of Contact Centre Campaign and Team Leads.
• Experience in a customer service, campaign in contact centre environment required.