Location: Eastern Cape (Grahamstown & Port Elizabeth)
Job Type: Contract
Closing Date: 25 November 2025
Reference Number: 96AREP023
About AVBOB Mutual Assurance Society
AVBOB is one of South Africa’s most trusted and reputable funeral service providers, serving communities with dignity, compassion, and professionalism for over a century. As a leader in the funeral insurance and funeral services sector, AVBOB is committed to uplifting local communities while offering meaningful career opportunities for driven individuals.
This role offers you the unique opportunity to run your own branch, support grieving families, and serve as a pillar of comfort in the Eastern Cape region.
Position Overview
AVBOB seeks a compassionate, service-driven Assistant Representative to support and manage funeral service operations in the Grahamstown and Port Elizabeth areas.
In this role, you will assist families during their most vulnerable moments, oversee funeral arrangements, maintain essential records, and drive business growth through professional service delivery and sales of AVBOB’s funeral products, tombstones, and insurance offerings.
This is a role suited for someone who values service excellence, community engagement, and ethical leadership.
Key Responsibilities
As the Assistant Representative, your duties will include:
Funeral Arrangements & Client Support
- Arrange and coordinate funerals and cremations from start to finish.
- Assist families with understanding available service options and ensuring their needs are met.
- Offer emotional support and counselling to bereaved families.
- Ensure all client service standards are met with professionalism and empathy.
Documentation & Compliance
- Obtain, verify, and complete all legal documentation required for funerals and cremations.
- Maintain accurate funeral records at all times.
- Ensure compliance with FAIS legislation and industry regulatory requirements.
Financial Administration
- Handle invoicing, payments, and related funeral service transactions.
- Provide accurate financial documentation to families and ensure fair and transparent billing.
Marketing & Sales
- Market and sell AVBOB funeral plans, tombstones, and insurance products.
- Identify new business opportunities within surrounding communities.
- Represent AVBOB at community events and build long-term relationships.
Customer Service & Complaints Handling
- Deliver exceptional client service and provide feedback and solutions on complaints.
- Ensure customer needs are resolved promptly and professionally.
Minimum Requirements
Qualifications
- Grade 12 / Matric (Essential)
- Valid driver’s licence and own reliable transport (Essential)
- Own cellphone (Essential)
- Clear criminal and credit record
- Must comply with FAIS “Fit & Proper” requirements:
- Applicants who entered the industry between 2004–2007: 30 credits NQF 4
- Applicants from 2008–2009: 30 or 60 NQF 4 credits, or full FAIS qualification
- Applicants from 2010 onwards: Full FAIS recognised qualification
Experience
- Funeral industry experience is highly advantageous.
Skills & Attributes
- Excellent communication and interpersonal skills
- Strong planning, administration, and organisational abilities
- Analytical and detail-oriented
- Strong time-management skills
- Computer literate (MS Office)
- Compassionate, respectful, and emotionally mature
Core Competencies
- Customer service excellence
- Ethical behaviour
- Attention to detail
- Problem-solving ability
- Professionalism and integrity
- Ability to work independently
Why Join AVBOB?
Working at AVBOB gives you the opportunity to build a meaningful career while serving your community. You will benefit from:
- A structured, supportive working environment
- Career growth and FAIS-aligned training
- A respected brand with over 100 years of industry leadership
- The chance to make a real difference in people’s lives
How to Apply
Submit your application via the official AVBOB careers platform.
Email applications will not be accepted.
Explore More Opportunities
- IT & Cybersecurity Jobs South Africa
- Technology Careers Johannesburg
- High-Salary Security Roles Hiring Now
Connect With Us
Leave a Reply