Company: Motus Corporation – Europcar
Division: Rental
Business Unit: Europcar
Location: Bloemfontein, Free State, South Africa
Job Type: Permanent
Experience Level: Associate / Front Office Customer Service
Industry: Retail / Vehicle Rental & Customer Experience
Functional Area: Customer Service
Date Posted: 29 October 2025
Closing Date: 05 November 2025
About Motus Corporation – Europcar
Motus Corporation is a leader in mobility solutions across South Africa. Europcar, one of its flagship brands, is a trusted car rental provider dedicated to delivering exceptional customer service while maintaining operational efficiency and strong ethics.
For more South African customer service and office administration vacancies, visit Jobs and Career Opportunities.
Position Overview
The Customer Service Agent plays a key role in ensuring positive rental experiences, supporting operational efficiency and delivering professional service. This role is essential in helping the branch achieve targets through courteous customer interaction, accurate administration and adherence to company standards.
Key Responsibilities
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Manage customer check-out and check-in rental processes aligned with company and quality-control procedures
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Make, amend, cancel and monitor customer reservations
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Assist customers with queries while maintaining high standards of service
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Perform administrative tasks: scanning, capturing data, fleet movement control, rental deposits and documentation
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Perform follow-ups on overdue rentals, partial billing and claims-related duties
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Maintain security and quality checks of vehicles and company assets
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Identify expired vehicle licenses, service requirements and issues impacting quality standards
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Maintain clean and professional branch environment (good housekeeping)
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Perform additional operational support tasks as required
Minimum Requirements
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Matric (NQF Level 4) or equivalent qualification
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Minimum 2 years’ experience in customer service or front-office operations
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Valid Code 8 driver’s licence with at least 1 year driving experience
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Computer literate
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Willing to work overtime, shifts and weekends
Core Competencies
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Fluent in English (written and verbal)
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Strong communication and interpersonal skills
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Excellent customer service orientation
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Ability to work under pressure with urgency and accuracy
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Efficient time management and attention to detail
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Team player with the ability to work across diverse cultures
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Confident face-to-face engagement and counter-selling skills
Personal Attributes
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Neat, professional appearance and conduct
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High energy, resilience and self-motivation
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Adaptable to changing operational needs
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Reliable, responsible and trustworthy
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Commitment to both individual and team achievement
Why Join Europcar with Motus
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Be part of a well-established national mobility business
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Opportunities to grow within customer service and operational roles
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Work with a strong support culture focused on people and service excellence
How to Apply
Submit your application via the official Motus Careers Portal under REF13973 – Customer Service Agent, Europcar Bloemfontein:
👉 Apply Here
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