Hiring Now | IT Support Technician Jobs KZN Midlands | After-Hours Remote Tech Support | Networking Technician Vacancy uMgungundlovu 2026
I Uncapped, a growing internet and connectivity services provider, is recruiting 2 After-Hours Remote Support Technicians to join their team in the KwaZulu-Natal Midlands (uMgungundlovu) region. This permanent, remote-working position is ideal for a tech-savvy, calm-under-pressure individual who enjoys solving connectivity and networking problems for clients outside of standard business hours — earning R7,000 per month once permanent, with a structured 3-month probation and training period.
💻 2 Positions Available | KZN Midlands | After-Hours Remote Support | R7,000/Month Permanent — Apply Without Delay.
After-Hours Remote Support Technician Job Overview
| Detail | Information |
|---|---|
| Job Title | After-Hours Remote Support Technician |
| Company | I Uncapped |
| Positions Available | 2 |
| Job Type | Permanent |
| Location | KZN Midlands / uMgungundlovu (remote work) |
| Residency Requirement | Must reside within the KZN Midlands |
| Transport | Own transport required |
| EE Status | EE/AA and Non-EE/AA |
| Probation Salary | R1,500 per week (3-month training period) |
| Permanent Salary | R7,000 per month |
| Published | March 2026 |
| Application Status | ✅ Open – Apply Now |
Working Hours
| Day | Hours |
|---|---|
| Monday – Friday | 16:00 – 22:00 |
| Saturday | 06:00 – 22:00 |
| Sunday | 06:00 – 20:00 |
Both technicians will be on duty together Monday to Friday. On weekends, technicians work independently and alternate weekend shifts — meaning each technician works every second weekend.
This shift structure makes the role well-suited to candidates who want their mornings and early afternoons free during the week while earning a permanent income through evening and weekend availability.
About I Uncapped
I Uncapped is a growing connectivity and internet services provider operating in the KwaZulu-Natal Midlands. As the business grows, ensuring that clients receive fast, professional, and effective technical support outside of standard business hours is critical to client retention and satisfaction. The After-Hours Remote Support Technician team is the frontline of that commitment — the voice and technical expertise that clients reach when they need help most.
Purpose of the Role
The After-Hours Remote Support Technician is responsible for answering client support calls, responding to support emails and tickets, and troubleshooting technical connectivity issues remotely during after-hours periods. Queries range from basic power supply checks through to diagnosing and resolving WiFi interference, router configuration issues, and network connectivity problems — all resolved remotely using ticketing systems, remote desktop tools, and technical knowledge of networking fundamentals.
Key Responsibilities – After-Hours Remote Support Technician
Client Support & Communication
- Answer all after-hours client support calls promptly and professionally — providing calm, confident, and solution-focused assistance to clients experiencing technical difficulties.
- Reply to support emails and tickets efficiently, ensuring all client communications are acknowledged and actioned within appropriate timeframes.
- Represent I Uncapped professionally in every client interaction — even under pressure or with frustrated clients.
Technical Troubleshooting
- Troubleshoot a range of technical issues remotely — including power supply checks, WiFi interference diagnosis, router and connectivity troubleshooting, and IP address and network configuration issues.
- Use remote desktop tools to access and diagnose client equipment configurations where required.
- Apply knowledge of Ubiquity and MikroTik networking products to diagnose and resolve issues on I Uncapped’s client network infrastructure.
- Identify the root cause of connectivity issues systematically and efficiently — minimising client downtime.
Ticket Management & Escalation
- Log all support interactions accurately and completely in the ticketing system — ensuring a clear, retrievable record of every client issue, action taken, and outcome.
- Manage open support tickets through to resolution, following up where issues require additional action.
- Escalate issues that cannot be resolved remotely to the appropriate senior technician or management, with a clear summary of diagnostics already performed.
Minimum Requirements – After-Hours Support Technician
Essential Requirements
- Fluent English — spoken and written
- Strong verbal and written communication skills — calm, clear, and professional under pressure
- Confident use of Windows operating system
- Basic networking knowledge — understanding of IP addressing, routers, DNS, DHCP, and connectivity troubleshooting
- Ability to use ticketing systems for logging and managing support cases
- Experience with remote desktop tools (TeamViewer, AnyDesk, or equivalent)
- Proficiency in email and digital communication platforms
- Must reside within the KZN Midlands — essential
- Must have own reliable transport — essential
Advantageous Skills
- Experience with Ubiquity (UniFi) networking products
- Experience with MikroTik routers and networking equipment
- Prior ISP, WISP, or connectivity support experience
Skills & Competencies Required
🔧 Networking & Connectivity Troubleshooting
Solid foundational knowledge of TCP/IP, routers, WiFi networks, DNS, DHCP, and connectivity diagnostics is the technical backbone of this role. Ubiquity and MikroTik experience gives candidates a significant competitive advantage.
🧩 Remote Problem Solving
The ability to diagnose and resolve technical issues entirely remotely — using only the information provided by the client and your own remote access tools — requires systematic thinking, patience, and technical creativity.
🎧 Communication Under Pressure
After-hours support callers are often stressed, frustrated, or non-technical. The ability to communicate clearly, calmly, and empathetically while efficiently gathering the information needed to solve the problem is a critical service skill.
📋 Ticket Logging & Documentation Accuracy
Complete, accurate, and detailed ticket logging protects the business, informs escalations, and ensures continuity of support across shifts. Precision in documentation is non-negotiable.
⏰ Reliability & Schedule Discipline
After-hours support depends entirely on the technician being available and responsive during their shift. Consistent, punctual, and dependable presence during working hours is the most fundamental requirement of this role.
Salary & Probation Structure
- Probation period: 3 months — R1,500 per week while training takes place
- Permanent salary: R7,000 per month once the probation period is successfully completed
- Both positions follow the same salary and probation structure
The 3-month probation period is a structured training investment — candidates who successfully complete it transition to a permanent, stable monthly salary with a growing connectivity services provider in the KZN Midlands.
Why Join I Uncapped as After-Hours Support Technician?
- 2 Positions Available — both roles are open simultaneously, improving your chances of success
- Remote Working Convenience — work from home during your shifts with no commute required, provided you have reliable internet and a suitable home workspace
- Skill Development — gain hands-on experience with Ubiquity, MikroTik, and professional ISP ticketing systems — skills in high demand across South Africa’s growing WISP and ISP sector
- Structured Training — the 3-month probation includes active training, giving candidates without full ISP support experience the opportunity to develop their skills with support
- KZN Midlands Community — support clients in your own community and region, building local professional relationships in a growing industry
- Career Foundation in IT Support — after-hours ISP support experience is a strong foundation for advancement into full-time IT support, network administration, and systems technician roles
Career Growth Path – IT Support & Networking
- After-Hours Support Technician → Full-Time IT Support Technician
- IT Support Technician → Network Administrator
- Network Administrator → Network Engineer
- Network Engineer → Senior Network Engineer / IT Manager
Technicians with Ubiquity, MikroTik, and ISP helpdesk experience are in growing demand across South Africa’s rapidly expanding WISP, fibre, and connectivity services sector.
Frequently Asked Questions – IT Support Technician Jobs South Africa
What is Ubiquity (UniFi) and why is it relevant? Ubiquity Networks produces the UniFi range of networking equipment — including access points, switches, routers, and security gateways — widely used by WISPs and ISPs across South Africa for both residential and business connectivity installations. Experience with the UniFi Controller platform is a significant advantage in this role.
What is MikroTik? MikroTik is a Latvian networking equipment manufacturer whose routers and switching equipment are extremely popular in the South African ISP and WISP market. MikroTik devices run the RouterOS operating system, and the ability to navigate RouterOS for connectivity troubleshooting is a valuable skill for this role.
Can I hold another job alongside this position? The after-hours shift structure (16:00–22:00 weekdays, alternating weekends) leaves mornings and early afternoons free on weekdays — making it possible to hold another part-time or freelance position alongside this role, provided your after-hours availability is fully reliable.
Must I physically report to an office? The role is described as remote working — however, the requirement to reside in the KZN Midlands and have own transport suggests that occasional in-person attendance or field escalation support may be required. Confirm exact working arrangement details during the interview process.
What ticketing systems will I use? The specific ticketing platform used by I Uncapped will be confirmed during the onboarding and training process. Familiarity with any standard helpdesk ticketing system (Freshdesk, Zendesk, WHMCS, Jira Service Desk, or similar) is a relevant advantage.
What does the 3-month probation training involve? The probation period is a structured training phase where new technicians learn I Uncapped’s systems, client base, network infrastructure, escalation procedures, and support standards. Salary during this period is R1,500 per week. Successful completion leads to a permanent R7,000/month appointment.
How to Apply
Two positions are available and both are open now. Candidates must reside in the KZN Midlands and have own reliable transport.
Documents Required:
- Updated CV with IT support and networking experience clearly detailed
- Certified copy of South African ID
- Confirmation of KZN Midlands residence
- Contact details for at least two professional or academic references
👉 Apply for After-Hours Remote Support Technician – I Uncapped KZN
Explore More IT Support & Networking Jobs in KwaZulu-Natal
👉 IT Support Technician Jobs KwaZulu-Natal 2026 – Apply Now 👉 Remote Networking & ISP Support Jobs South Africa 👉 Ubiquity & MikroTik Technician Jobs South Africa 2026 👉 After-Hours & Shift IT Support Jobs KZN Midlands 👉 Entry Level IT & Networking Jobs South Africa 2026
Post last updated: March 2026 | Keywords: after-hours IT support technician jobs KZN, remote support technician vacancy KwaZulu-Natal, Ubiquity MikroTik technician jobs South Africa, ISP helpdesk jobs KZN Midlands, networking technician jobs uMgungundlovu, IT support jobs South Africa 2026, WISP support technician vacancy, remote IT support jobs KwaZulu-Natal, after-hours technician jobs 2026, connectivity support jobs KZN Midlands
Leave a Reply