Administrative Support Role Within a Leading Security Services Provider
Fidelity Services Group, through its Fidelity ADT division, is currently recruiting for an Administrator – Heidelberg based in Heidelberg, Gauteng. This is a permanent opportunity suited to an organised, detail-focused administrative professional who thrives in a structured, operational environment.
This role plays a vital part in ensuring that all administrative functions within the allocated area are completed accurately, efficiently, and on time, supporting technicians, sales teams, and management to maintain service excellence.
About the Role
The Administrator is responsible for managing a wide range of administrative and coordination duties that support technical operations, scheduling, stock control, reporting, and management support. The role requires strong communication skills, excellent organisational ability, and the confidence to manage multiple priorities in a fast-paced environment.
This position is ideal for candidates with a solid administrative background who are comfortable working with systems, coordinating technicians, and interacting with clients and internal stakeholders daily.
Key Responsibilities
Scheduling and Technician Coordination
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Collect and manage quotes for the allocated area.
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Ensure all quotes are accurately loaded onto the Listener system.
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Assign approved quotes to technicians for execution.
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Prioritise service and installation calls to optimise technician travel time.
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Schedule jobs efficiently based on capacity, urgency, and geographic location.
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Contact clients to schedule and confirm appointments, including technical bookings and control room coordination.
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Assist sales teams with booking technicians for installations and service calls.
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Void aged jobs and provide accurate pipeline figures for installations.
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Support Johannesburg operations by assisting with the sending of job cards.
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Follow up on all forwarded jobs to ensure same-day scheduling where required.
Operational and Technical Support
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Ensure all documents received from OTC are handed to the Technical Manager for technician allocation.
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Provide invoice statistics and documentation to the Technical Manager.
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Assist technicians with loading radios and placing equipment on test.
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Provide basic technical assistance to clients when required.
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Support EHS (Environmental, Health and Safety) administration.
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Resolve all scheduling-related queries promptly and escalate complications when necessary.
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Ensure departmental efficiency by assisting during staff absences.
Stock Control and Invoicing Support
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Order, issue, and control stock as required.
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Assist with stock warehouse responsibilities and stock take processes.
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Distribute service and installation stock to technicians.
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Assist with technical invoicing processes.
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Support accurate tracking of service and installation materials.
Administrative and Management Support
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Perform general administrative duties to support daily operations.
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Coordinate meetings as required.
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Take minutes, prepare agendas, type correspondence, and distribute documentation from the Operations Department.
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Maintain the Manager’s diary and filing system.
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Coordinate and book operational travel and accommodation.
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Compile weekly and monthly operational reports.
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Screen and prioritise documentation and correspondence for the Manager (excluding personal matters).
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Answer and screen all calls directed to the Manager.
Minimum Qualifications and Experience
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Grade 12 or equivalent qualification.
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Minimum of 2 years’ experience in an administrative role.
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Excellent verbal and written communication skills.
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Computer literacy with strong MS Office skills.
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Experience working with Listener will be an advantage.
Skills and Competencies
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Strong organisational and time-management skills.
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Ability to manage multiple tasks simultaneously.
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High level of attention to detail.
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Strong communication and interpersonal abilities.
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Ability to work under pressure in a structured operational environment.
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Problem-solving skills with the ability to escalate issues appropriately.
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Team-oriented mindset with a willingness to support operational needs.
Why Join Fidelity Services Group
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Be part of one of South Africa’s most established security and investigations groups.
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Work within a structured, professional operations environment.
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Secure permanent employment with long-term stability.
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Gain exposure to operational, technical, and administrative processes.
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Join an organisation committed to ethical business practices and people development.
Fidelity Services Group supports fair business practices and is committed to the continuous development of its employees. Preference may be given to existing employees, and all appointments are made based on merit.
Application Process
Candidates who meet the above requirements and are ready to contribute to a high-performing operations team should submit their application via the official platform below:
Submit your application for Administrator – Heidelberg
Closing Date: 20 January 2026
If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.
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