Permanent Administrative and Frontline Support Opportunity in Medical Pathology
A career opportunity exists for a suitably qualified and service-driven individual to be appointed in the position of Admin Clerk / Receptionist. This is a permanent position based in Lenasia, Johannesburg, offering an entry-level opportunity within a structured medical pathology environment. The role is essential to ensuring the accurate administration, tracking, and distribution of laboratory samples while delivering professional front-office support to patients, medical professionals, and internal stakeholders.
This position is ideal for candidates with strong administrative skills, attention to detail, and the ability to work effectively in a fast-paced and patient-focused healthcare setting.
Role Overview
The Admin Clerk / Receptionist is responsible for administering the receiving, capturing, and distribution of all laboratory samples to ensure that correct information is obtained, recorded, and processed efficiently. The role supports the laboratory’s service objectives by facilitating the timely movement of specimens through pre-analytical processes while maintaining compliance with organisational policies and standard operating procedures.
In addition to laboratory administration, the role includes reception management, customer service, cash handling, and coordination with courier services to ensure timely processing and reporting of results.
Key Responsibilities
Sample Administration and Processing
The successful candidate will administer the sorting and distribution of samples according to approved standard operating procedures. This ensures that specimens are prioritised correctly and routed to the appropriate laboratories or sites for testing.
The role includes processing sample registration and logging, resolving related queries, and ensuring that all information captured aligns accurately with requisition documentation and laboratory information systems.
Dispatch, Tracking, and Reporting Support
The Admin Clerk / Receptionist will ensure the dispatching of specimens for processing in accordance with prescribed procedures. This includes monitoring the progress of sample processing, tracking courier deliveries, and ensuring that reports are filed and delivered within prescribed turnaround times.
The position requires close monitoring of courier activity to confirm that specimens reach designated laboratories, are processed efficiently, and that results are returned timeously.
Hospital Rounds and Reception Support
The role includes performing hospital rounds to distribute reports and collect submitted samples in line with relevant standard operating procedures. Reception management forms a critical component of the position, requiring the candidate to welcome patients, provide relevant information, and direct clients to the appropriate departments while maintaining high standards of customer service.
The ability to manage a busy reception area while maintaining professionalism and confidentiality is essential.
Customer Service and Query Resolution
The Admin Clerk / Receptionist is responsible for handling and referring administrative queries and customer complaints to ensure prompt resolution. This includes logging incidents, documenting complaints, and following up on problem resolutions in compliance with organisational policy.
The role requires empathy, patience, and the ability to cope with nervous or distressed patients while maintaining a calm and professional demeanor.
Stock Control and Housekeeping
The position includes monitoring stock levels, ordering additional materials when required, and ensuring that stock is delivered to doctors’ rooms to maintain uninterrupted operations. The candidate must also ensure basic housekeeping within their working area, including the cleaning and preparation of equipment according to standard operating procedures.
Cash Handling and Administrative Compliance
The Admin Clerk / Receptionist will receive cash from patients and ensure that all monies are banked in accordance with approved procedures. The role further involves preparing and scanning patient forms onto the laboratory scanning system (Oculus) and resolving scanning incompletes as required.
Strict adherence to organisational policies, laboratory protocols, and uniform standards is mandatory at all times.
Minimum Requirements
To be considered for this role, candidates must meet the following requirements:
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Grade 12 or relevant NQF Level 4 qualification
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BSc Degree (advantageous)
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0–1 year relevant working experience
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Knowledge of organisational policy and procedures
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Computer literacy
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Familiarity with laboratory information systems
Required Skills and Competencies
The ideal candidate will demonstrate the following:
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Ability to cope with nervous or distressed patients
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Ability to work in a pressured environment
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Ability to work effectively as part of a team
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Strong administrative skills
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High attention to detail
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Excellent communication skills
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Confidentiality and sensitivity
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Customer orientation
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Empathy and patience
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Flexibility and interpersonal skills
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Professional telephone etiquette
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Basic business numeracy
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Adherence to company dress code
Employment Details
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Position Type: Permanent
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Location: Lenasia, Johannesburg
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Reference Number: 1131071
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Compensation: Commensurate with qualification and experience level
Application Process
Suitably qualified candidates are encouraged to submit their applications for consideration before the closing date.
Closing Date: 21 January 2026
Applications may be submitted through the official recruitment process or via the opportunity listed on the platform below:
View and apply for admin and reception vacancies
If no response is received by the closing date or within a reasonable period thereafter, applicants should consider their application unsuccessful.
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