Location: Durban, Umgeni, KwaZulu-Natal
Job Type: Contract
Closing Date: 30 November 2025
Reference Number: IMP251114-RSA
About Impact HR
Impact HR is a trusted South African human resources and recruitment solutions provider, specialising in connecting businesses with top talent across retail, customer service, and operational sectors. We help organisations enhance employee performance, service excellence, and operational efficiency through strategic talent placement.
Our expertise spans retail staffing, seasonal recruitment, customer service, and workforce solutions. At Impact HR, our people are the core of our success—motivated professionals delivering exceptional client and candidate experiences every day.
If you’re seeking a career in retail, customer service, or sales operations, Impact HR provides the perfect environment to grow your skills and make an impact.
Explore more retail and customer service jobs in South Africa here.
Position Overview
Impact HR is recruiting a Retail Store Associate for the Durban, Umgeni branch, specifically for the festive season. The successful candidate will ensure a high-quality shopping experience, accurate transactions, and a welcoming store environment for all customers.
This role is ideal for individuals with experience in retail sales, customer service, and merchandising, who thrive in a fast-paced, results-driven environment.
Key Responsibilities
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Greet and assist customers in a courteous and professional manner.
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Demonstrate product knowledge and provide recommendations to customers.
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Process transactions accurately and efficiently using the POS system.
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Restock shelves and maintain inventory levels.
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Ensure store cleanliness and organisation at all times.
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Assist in merchandising and product displays.
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Handle customer inquiries and resolve any issues promptly.
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Collaborate with team members to achieve sales targets and goals.
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Perform opening and closing duties as required.
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Adhere to all company policies and procedures.
Minimum Requirements
Education:
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High school diploma or equivalent
Experience:
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Previous retail or customer service experience preferred
Skills and Competencies:
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Strong communication and interpersonal skills
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Ability to work in a fast-paced environment and multitask effectively
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Basic math skills and proficiency with POS systems
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Ability to lift and carry up to 50 pounds
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Flexible availability, including evenings and weekends
Core Competencies
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Excellent customer service and communication skills
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Reliable, accurate, and detail-oriented
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Ability to work independently and as part of a team
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Professional, adaptable, and team-oriented
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Committed to operational excellence and compliance
Why Join Impact HR
At Impact HR, you’ll gain hands-on experience in retail operations, customer service, and sales support while working in a dynamic and collaborative environment.
You’ll benefit from:
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Exposure to retail operations, merchandising, and seasonal staffing
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Opportunities to develop practical retail and customer service skills
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Being part of a leading recruitment and HR solutions provider in South Africa
View similar retail and customer service jobs here.
POPIA Compliance
Impact HR adheres to the Protection of Personal Information Act (POPIA). All applications are treated confidentially and used solely for recruitment purposes.
How to Apply
Apply for this position via the official Impact HR careers portal:
👉 Apply Here
Only shortlisted candidates will be contacted.
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