Hiring Now | Call Centre Agent (Healthcare Sector) | ReWorks Solutions | Remote (South Africa) | Full-Time Independent Contractor Position Available
ReWorks Solutions, a prominent remote talent acquisition and workforce partner, is seeking customer-focused, articulate, and computer-literate Call Centre Agents based in South Africa to join a fast-growing US-based healthcare team.
This full-time remote opportunity is tailored for candidates with solid call centre or customer service experience who possess fluent, neutral-accent English communication skills. Successful candidates will serve as the primary point of contact for US clients, handling inbound calls, managing appointment scheduling, capturing patient data accurately, and delivering exceptional customer service during US operating hours.
Don’t miss your chance to work remotely from home while earning in ZAR — submit your application today to enter the recruitment pipeline.
Call Centre Agent Job Overview
| Detail | Information |
| Job Title | Call Centre Agent (Healthcare Support) |
| Company / Agency | ReWorks Solutions (RemoteReWorks) |
| Industry | Healthcare / Customer Service / Business Process Outsourcing (BPO) |
| Job Type | Full Time (Independent Contractor / Remote) |
| Working Hours | US Operating Hours (9:00 AM – 5:00 PM EST) + Rotational Weekend Shifts |
| Remuneration | Paid in South African Rand (ZAR) |
| Location | Remote (Work from Home, South Africa) |
| Start Date | Immediate Start Required |
| Application Status | Open – Accepting Applications Now |
About the Role
As a Remote Call Centre Agent supporting a US healthcare client, you will play an essential role in delivering smooth, empathetic, and professional communication between patients, clients, and clinical teams. Working completely remote from South Africa, you will operate on US Eastern Standard Time (EST), managing inbound customer calls, scheduling medical appointments, confirming visits, and updating client records.
This role requires individuals who thrive under pressure in fast-paced operational environments. You will use specialized internal scheduling software and databases to maintain precise records while ensuring patient confidentiality and operational accuracy.
Important Disclaimer: ReWorks Solutions operates on an independent contractor model. ReWorks will never request payment during recruitment or require in-person office visits. Official communications arrive strictly via official ReWorks Solutions email addresses.
Key Responsibilities of a Call Centre Agent
Inbound Call Management & Customer Service
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Answer inbound client and patient calls promptly, professionally, and courteously.
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Provide clear, helpful information regarding healthcare services, procedures, and general inquiries.
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Navigate challenging or urgent patient inquiries with empathy, active listening, and strong problem-solving skills.
Appointment Scheduling & Calendar Coordination
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Schedule, reschedule, cancel, and confirm patient appointments within dedicated healthcare management software.
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Coordinate calendars across healthcare teams to optimize daily booking schedules and reduce missed appointments.
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Communicate operational changes or schedule adjustments promptly to patients and site supervisors.
Data Capturing & Administrative Accuracy
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Accurately capture, update, and audit patient records and personal profile details in real-time.
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Maintain rigorous documentation and interaction logs within internal customer relationship systems.
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Collaborate closely with team members and remote managers to ensure seamless service delivery.
Minimum Requirements – Remote Call Centre Agent
Experience & Essential Qualifications
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Proven experience working as a Call Centre Agent or Customer Service Representative in a fast-paced environment (Essential).
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High level of proficiency with computer systems, CRM tools, data entry, and multitasking (Essential).
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Availability to start immediately upon completing the recruitment process.
Language, Communication & Hardware Expectations
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Excellent English communication skills (both spoken and written) with a neutral accent suitable for US clients.
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Exceptional telephone etiquette, active listening ability, and professional demeanor.
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Reliable home office environment with a stable high-speed internet connection and noise-canceling hardware suitable for remote US shifts.
Working Hours & Availability
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Must be willing and flexible to work US Hours (9:00 AM – 5:00 PM EST), which translates to evening/night shifts in South Africa standard time (SAST).
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Flexibility to work rotating shift schedules, including weekends, depending on client requirements.
The ReWorks Step-by-Step Application Process
ReWorks Solutions follows a transparent 7-step talent matching process designed to place top South African talent into international remote positions:
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Step 1 – Complete Your Application: Submit your updated CV and complete the online application form to enter the active Applicant Tracking System (ATS) pipeline.
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Step 2 – One-Way Video Interview: Record a short video introduction. This serves as your visual highlight reel showcasing your English accent, communication style, and professional presentation.
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Step 3 – Recruitment Specialist Vibe Check: A recruiter calls to review your experience, salary expectations, internet setup, and shift availability.
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Step 4 – Contract Transparency: Clear walkthrough of independent contractor terms, US working hours, pay scales, and contract structure.
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Step 5 – Client Matchmaking: The Talent Delivery Team matches your candidate profile and video to compatible international clients.
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Step 6 – Client Interview & Prep: Got shortlisted? ReWorks prepares you for the client interview and facilitates the meeting alongside you.
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Step 7 – Verdict & Onboarding: Fast feedback turnaround to get you contracted and onboarded quickly.
Advantages of Working Remote with ReWorks
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Earn in ZAR from Home: Enjoy the comfort and savings of working remotely anywhere in South Africa.
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Global Exposure: Gain valuable international work experience supporting established US healthcare providers.
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Talent Pipeline Mobility: Once your video profile is in the ReWorks database, you can be pitched for multiple current and future remote roles.
Frequently Asked Questions – Remote Call Centre Agent Jobs
Is this a work-from-home position?
Yes. This is a 100% remote position open to candidates residing anywhere in South Africa with a reliable remote work setup.
What are the required working hours?
The role operates on US Eastern Standard Time (9:00 AM to 5:00 PM EST), requiring South African agents to work evening/night shifts and rotational weekends.
How does payment work?
Remuneration is structured under an independent contractor model and paid directly in South African Rand (ZAR).
How to Apply for This Remote ReWorks Job
Ready to launch your remote international career in healthcare call centre support? Complete your initial ATS profile online today.
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Ensure your application includes an updated CV highlighting your call centre experience and details of your home office setup.
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Prepare to record your short One-Way Video Interview immediately after completing the form.
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Reminders: ReWorks Solutions never asks for recruitment fees or physical visits.
Apply early to secure your spot in the screening queue!
Explore More Remote & Call Centre Jobs
Looking for additional career opportunities in remote customer support, international call centres, data entry, and virtual assistance across South Africa? Browse our latest listings:
Post last updated: 2026 | Keywords: Remote Call Centre Agent jobs South Africa 2026, ReWorks Solutions vacancies, US hours call centre jobs work from home, healthcare customer service agent remote ZAR, remote virtual assistant jobs South Africa 2026, work from home call center agent US hours
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