Company: Pedros
Location: Newlands East, KwaZulu-Natal
Division: Head Office
Job Type: Permanent
Experience Level: Associate
Industry: Restaurants / Retail / FMCG
Functional Area: Information Technology / Business Analysis
Date Posted: 29 October 2025
Closing Date: 17 November 2025
About Pedros
Pedros is one of South Africa’s leading restaurant chains, recognized for delivering high-quality food, excellent customer service, and a memorable dining experience across the country. Known for operational excellence and innovation, Pedros is committed to employee development, customer satisfaction, and industry leadership in the Quick Service Restaurant (QSR) sector.
Joining Pedros means becoming part of a dynamic, forward-thinking organisation that values teamwork, professional growth, and innovation, while maintaining a strong focus on customer experience and business efficiency.
Explore more Pedros career opportunities through Jobs and Career Opportunities South Africa.
Position Overview
Pedros is seeking a skilled and driven Business Analyst to support operational excellence and strategic growth across the organisation. The successful candidate will analyse business data, optimise processes, and provide actionable insights to improve operational performance and support decision-making across multiple departments.
This role is ideal for a professional with strong analytical skills, experience in business analysis, and knowledge of retail or food service operations, who is eager to drive innovation and efficiency through technology and data.
Key Responsibilities
Business Analysis & Insights
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Translate business requirements into functional specifications for IT and development teams.
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Analyse performance data across stores and regions to identify trends, inefficiencies, and opportunities for growth.
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Develop and maintain dashboards and reports to support data-driven decision-making.
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Conduct root cause analysis on operational challenges and recommend actionable solutions.
Operational & Strategic Support
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Collaborate with operations, marketing, finance, and supply chain teams to align strategies with business insights.
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Monitor and report on KPIs such as sales, customer satisfaction, labour efficiency, and food cost.
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Support pricing strategies, menu optimisation, and promotional effectiveness through data analysis.
Business Process Mapping & Improvement
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Map current (“as-is”) processes and design future (“to-be”) processes for operational efficiency.
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Identify gaps, inefficiencies, and bottlenecks across workflows and departments.
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Recommend and support implementation of process improvements using technology innovations, including automation and AI-driven analytics.
Project Management & Implementation
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Support cross-functional projects including new store rollouts, digitisation, system upgrades, and operational changes.
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Track project milestones, manage risks, and ensure timely delivery of initiatives.
Customer & Market Analysis
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Analyse customer behaviour, feedback, and loyalty data to inform service and marketing strategies.
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Conduct competitor and market trend analysis to support strategic planning and brand positioning.
Systems & Tools
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Work with POS, ERP, and CRM systems to extract and analyse data.
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Utilise tools such as Excel, Power BI, SQL, and other analytics platforms to deliver insights.
Minimum Requirements
Essential:
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Bachelor’s degree in Information Systems, Business Management, or related field.
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8–10 years’ experience in business analysis, preferably in retail, hospitality, or QSR.
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Strong analytical, problem-solving, and stakeholder engagement skills.
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Proficiency in data visualisation and reporting tools, e.g., Power BI.
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Excellent communication skills with the ability to collaborate cross-functionally.
Advantageous:
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Experience working in Quick Service Restaurants, particularly in South Africa.
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Knowledge of food service operations, supply chain, and inventory management.
Core Competencies
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Analytical and critical thinking.
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Strong attention to detail and accuracy.
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Ability to translate data insights into actionable business recommendations.
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Project management and organisational skills.
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Effective collaboration and teamwork across departments.
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Adaptable and solution-oriented mindset.
Special Conditions of Employment
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Must be a South African citizen with a clear credit and criminal record.
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Willingness to travel or visit stores as required.
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Able to work in a fast-paced office environment and meet project deadlines.
Remuneration and Benefits
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Market-related salary.
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Opportunities for career growth and professional development.
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Access to Pedros employee benefits and incentives.
Why Join Pedros
Working at Pedros means contributing to operational excellence, innovation, and customer satisfaction. As a Business Analyst, you’ll:
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Play a critical role in driving data-informed decisions and strategy.
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Work in a collaborative and innovative environment.
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Have opportunities for professional growth within the QSR and retail industry.
Employment Equity Commitment
Pedros is an equal opportunity employer. Recruitment aligns with the company’s Employment Equity Plan and Transformation Strategy, with preference given to suitably qualified candidates from designated groups.
How to Apply
Interested candidates who meet the above requirements are encouraged to apply via the official Pedros Careers Portal before the closing date.
Application Guidelines:
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Submit an updated CV.
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Include certified copies of your ID and relevant certificates.
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Quote the position title: Business Analyst – Newlands East.
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Only shortlisted candidates will be contacted.
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