Hiring Now | Store Manager | Dordrecht, Eastern Cape | Full-Time Permanent Position Available

Ackermans, one of South Africa’s most loved and enduring value retail brands, is looking for a dynamic, driven, and people-focused Store Manager to take the helm at their Dordrecht branch in the Eastern Cape. As a proudly South African retailer with a deeply rooted presence in communities across the country, Ackermans offers its Store Managers the opportunity to do meaningful work — optimising sales, exceeding customer expectations, and developing the people around them in a brand that millions of South Africans trust every day. If you are an experienced retail supervisor or manager who leads with energy, sets high standards, and is genuinely passionate about both your team and your customers, Ackermans Dordrecht is ready for you. Don’t miss this opportunity — vacancies are filling fast. Apply today.

Job Overview

Field	Detail
Job Title	Store Manager
Department	Operations – Stores
Industry	Retail
Job Type	Full-Time, Permanent
Salary	Competitive Retail Package (with Benefits)
Location	Dordrecht, Eastern Cape
Minimum Experience	2 years’ retail experience, including at least 1 year in a supervisory or management role
Closing Date	To Be Confirmed – Apply Immediately
Application Status	Open – Accepting Applications Now

About the Role

Ackermans Dordrecht is seeking a Store Manager who is ready to take full ownership of the branch — its people, its performance, and its place in the local community. The core purpose of this role is to optimise sales and exceed customer expectations through the disciplined implementation of Ackermans’ operations strategy and the effective day-to-day management of the store team. This is a leadership position in every sense, and the successful candidate will be someone who sets the tone for everything that happens within the four walls of the store.

You will be the custodian of the Ackermans brand at branch level — responsible for ensuring that the store consistently reflects the values, standards, and visual identity that customers across South Africa associate with the Ackermans name. Outstanding merchandise management, rigorous stock and cost control, and the maintenance of high store standards are non-negotiable expectations of the role, and you will be held accountable for delivering on all three with consistency and discipline.

Beyond the operational dimension, this role is fundamentally about people. Ackermans places a strong emphasis on development orientation — the belief that great Store Managers are not just operationally strong, but are genuinely inspired to grow themselves and to invest in the growth of their team. If you are the kind of leader who finds satisfaction in watching a team member step into a new level of responsibility, and who leads by example in everything from punctuality to customer engagement, you will thrive in the Ackermans environment.

Please note: In terms of Ackermans’ policy for appointments and promotions, preference will be given to internal applicants who meet the competencies and minimum requirements for the position. Preference will also be given to candidates who enhance the diversity of the team and contribute to Employment Equity within the company, provided that the competencies and minimum requirements have been met.

Key Responsibilities

Sales Optimisation & Commercial Performance

• Drive and optimise sales performance across all departments within the Dordrecht store, consistently working towards and exceeding set targets.
• Implement Ackermans’ operations strategy at branch level, translating company-wide objectives into practical, measurable actions on the shop floor.
• Monitor daily, weekly, and monthly sales trends, identifying opportunities to improve turnover and responding proactively to underperformance.
• Ensure promotional activities, seasonal campaigns, and price changes are executed accurately, on time, and in line with national brand standards.
• Identify and act on local market opportunities to grow the store’s customer base and strengthen its presence within the Dordrecht community.

Merchandise Management & Store Standards

• Maintain outstanding merchandise management standards, ensuring that product presentation, ranging, and replenishment consistently meet Ackermans’ requirements.
• Uphold a high standard of work on the sales floor at all times, including display quality, signage accuracy, and overall store cleanliness and organisation.
• Implement and monitor stock management processes, including receiving, storage, stock rotation, and stockroom organisation.
• Conduct and oversee regular stock counts and reconciliations, investigating and resolving discrepancies promptly and accurately.
• Manage cost control within the store, minimising shrinkage, waste, and unnecessary operational expenditure.

People Management & Team Leadership

• Lead, motivate, and develop a store team that consistently delivers on Ackermans’ customer service and operational standards.
• Apply a proven ability to influence and lead — setting clear expectations, providing regular feedback, and holding team members accountable with fairness and consistency.
• Actively pursue a development orientation, identifying growth opportunities for team members and supporting their progression within the Ackermans organisation.
• Manage staff scheduling, attendance, leave, and performance in line with company HR policies and applicable South African labour legislation.
• Conduct performance reviews and development conversations that are constructive, forward-looking, and aligned with both individual and business goals.

Customer Experience & Brand Stewardship

• Represent and serve as the custodian of the Ackermans brand within the Dordrecht store, ensuring every customer touchpoint reflects the warmth, value, and accessibility the brand is known for.
• Exceed customer expectations at every opportunity, personally modelling the standard of service you expect from your team.
• Handle customer complaints and escalations with professionalism, empathy, and a clear resolution focus that leaves the customer feeling valued.
• Foster a customer-first culture throughout the store team, ensuring that service excellence is understood as a collective responsibility, not an individual one.

Compliance, Administration & Operational Integrity

• Ensure the consistent application of Ackermans’ values, policies, and procedures across all aspects of store operations.
• Manage all administrative duties related to the store, including reporting, documentation, and compliance record-keeping.
• Ensure full adherence to Health & Safety standards and all relevant retail legislation and company compliance requirements.
• Liaise with area and regional management on performance updates, operational requirements, and strategic initiatives as required.
• Perform any other work-related tasks as reasonably delegated by a superior.

Minimum Requirements

Educational Qualifications

• Grade 12 (Matric) or equivalent — minimum educational requirement
• Further qualifications related to retail management or business will be a definite advantage

Experience

• Minimum two years’ retail experience, including at least one year in a supervisory or management position
• A demonstrable track record of driving sales performance and maintaining high store standards in a retail environment
• Experience in merchandise management, stock control, and cost management within a retail branch context

Skills & Competencies

• Outstanding merchandise management, stock, and cost control skills — core operational competencies for this role
• A proven ability to influence and lead a team, with the confidence and credibility to hold people accountable while fostering a positive team culture
• Strong communication skills in English — written and verbal — at a professional standard
• Competence in a second official South African language would be a definite advantage
• The capacity to maintain high store standards consistently across all areas of the store

Personal Attributes

• Energetic and a self-starter — someone who takes initiative and does not wait to be directed
• A genuine development orientation — inspired to grow personally and to develop the capability of fellow team members
• Reliable and punctual, with a good record of attendance that sets the standard for the team
• Consistent in the application of brand values, policies, and procedures — a role model for operational discipline
• Confident, professional, and capable of representing the Ackermans brand with pride in the Dordrecht community

Legal Requirements

• Certified copy of ID — required at application stage
• Certified copies of all certificates and/or qualifications — required at application stage
• CV with contactable references — required at application stage

Advantageous / Preferred

• Further qualifications in retail management, business administration, or related disciplines
• Competence in a second official South African language spoken in the Eastern Cape region
• Prior experience as a Store Manager or Assistant Store Manager within a value or fashion retail environment

Please note: Preference will be given to internal Ackermans applicants who meet the competencies and minimum requirements. Preference will also be given to candidates who enhance team diversity and contribute to the company’s Employment Equity objectives, provided minimum requirements are met.

Core Values

Brand Custodianship

To be the Store Manager of an Ackermans branch is to be the living embodiment of everything the brand stands for in the eyes of the local community. Ackermans has built decades of trust with South African families by being consistent, accessible, and genuinely value-driven — and it is the Store Manager who ensures that trust is honoured every single day on the shop floor. From the way the store looks to the way the team greets a customer, your leadership defines the brand experience in Dordrecht.

People-First Leadership

Ackermans explicitly values development orientation, and for good reason: the best retail operations are built on the best teams, and the best teams are built by leaders who invest in people. As Store Manager, you will be expected to see the potential in your team members, create the conditions for them to grow, and celebrate their development as a measure of your own success. Leadership at Ackermans is not about authority — it is about influence, and the most influential Store Managers are those who develop others into leaders themselves.

Operational Excellence

High store standards are not achieved by accident — they are the result of disciplined systems, consistent follow-through, and a Manager who holds themselves and their team to a non-negotiable baseline. Ackermans expects its Store Managers to be operationally rigorous: meticulous about merchandise presentation, disciplined in stock and cost management, and relentless in their pursuit of a store environment that reflects the brand at its best. Excellence is a daily practice, not an occasional achievement.

Customer Centricity

Every operational decision a Store Manager makes ultimately exists in service of one goal: exceeding the expectations of the customer who walks through the door. In a value retail environment like Ackermans, where customers are often stretching their budgets and counting on the brand to deliver quality at a price they can trust, the standard of service you deliver carries real weight. A customer-first mindset — modelled from the top and embedded throughout the team — is what turns first-time visitors into loyal, lifelong Ackermans customers.

Integrity & Consistency

Consistency is the foundation of trust — with customers, with your team, and with the Ackermans organisation. Store Managers who apply policies fairly, uphold standards without exception, and lead with the same energy on a quiet Tuesday as they do on a busy Friday are the ones who build high-performing, high-trust store environments. Ackermans values managers who do what they say, say what they mean, and hold the line on the standards that protect both the brand and the people within it.

Career Growth Opportunities

Ackermans is a large, well-established retail group with a national footprint, and it actively develops its store management talent for broader operational and leadership roles. Store Managers who deliver consistent results and embody the Ackermans values can progress through the following stages:

• Store Manager → Senior Store Manager
• Senior Store Manager → Area Manager
• Area Manager → Regional Manager
• Regional Manager → National Operations Executive

Your career path is in your hands.

Frequently Asked Questions

What salary and benefits does the Ackermans Store Manager position in Dordrecht offer? The position offers a competitive retail package with benefits, the details of which will be discussed during the interview and offer process. Ackermans structures its Store Manager remuneration to be competitive within the South African value retail sector, and the final package will reflect your level of experience, management track record, and overall competency fit. Candidates with a strong background in retail branch management — particularly within clothing, homeware, or value retail — will typically be in a strong position to negotiate. You are encouraged to discuss your expectations openly during the selection process.

Will internal Ackermans applicants be given preference for this role? Yes. In line with Ackermans’ policy for appointments and promotions, preference will be given to internal applicants who meet the competencies and minimum requirements for the Store Manager position. External candidates who meet all requirements and who would enhance the diversity of the team and contribute to Employment Equity within the company are also strongly encouraged to apply. Meeting the minimum requirements is a precondition for all preference considerations, regardless of whether the candidate is internal or external.

What documents do I need to submit with my application? All applicants must submit the following documents as part of a complete application: a current CV that includes contactable references, a certified copy of your South African ID document, and certified copies of all relevant certificates and qualifications. Incomplete applications that do not include all three of these items may not be considered. Ensure that all certifications are current and that your references are aware they may be contacted.

What is the minimum experience required to be considered for this Store Manager role? The minimum experience requirement is two years of retail experience, of which at least one year must have been in a supervisory or management position. Candidates who have only held entry-level or sales floor roles — without formal supervisory accountability — are unlikely to meet the seniority threshold for this position. Outstanding merchandise management skills, stock and cost control competency, and a proven ability to lead and influence a team are core requirements that will be assessed during the selection process.

When does this vacancy close, and when should I apply? The closing date for this vacancy is yet to be confirmed. Given that no specific closing date has been published, it is strongly recommended that you submit your complete application immediately rather than waiting. Ackermans reserves the right to close the vacancy once a suitable candidate is identified, and late applications risk being excluded entirely. Apply now to ensure your application is considered. Should you not be contacted or liaised with within four weeks of the advert’s closure, please consider your application unsuccessful.

Is this position suitable for candidates from outside of Dordrecht? Yes — this is a permanent, full-time position based in Dordrecht in the Eastern Cape, and candidates who are willing to relocate to or are already based in the area are encouraged to apply. Competence in a second official South African language spoken in the Eastern Cape region would be a definite advantage and will support your effectiveness in leading a local team and engaging with the Dordrecht customer base. Relocation support, if available, will be discussed during the offer process.

How to Apply

To apply for the Store Manager position at Ackermans Dordrecht, submit your complete application through the Ackermans careers portal at careers.ackermans.co.za. Ensure your application includes all three required documents: your CV with contactable references, a certified copy of your ID, and certified copies of all relevant certificates and qualifications. Incomplete applications will not be considered.

The closing date for this vacancy is yet to be confirmed. Apply immediately to avoid missing the opportunity.

Should you not be contacted or liaised with within four weeks of the closure of the advert, please consider your application unsuccessful.

Preference will be given to internal applicants and to candidates who contribute to Employment Equity and team diversity, provided minimum requirements are met.

Apply early — this vacancy closes without confirmed notice. Submit your application today.

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