Company: Airlink (Pty) Ltd
Location: Johannesburg, Gauteng
Department: Ground Operations
Job Reference: N/A
Job Type: Permanent
Industry: Aviation and Customer Service
Functional Area: Passenger Services
Date Posted: 03 November 2025
Closing Date: 07 November 2025
About Airlink
Airlink is Southern Africa’s premier privately-owned regional airline, connecting travelers to over 45 destinations across South Africa, Africa, and nearby islands. Recognized for its exemplary safety standards, punctuality, and service excellence, Airlink is a vital link between regional and global travel networks.
With a strong emphasis on customer experience, professionalism, and operational precision, Airlink’s team of experts ensures every journey is safe, smooth, and memorable. From ground staff to pilots and engineers, every employee plays a crucial role in the company’s mission to deliver world-class aviation services.
Discover more exciting aviation and airport operations opportunities on Jobs and Career Opportunities.
Position Overview
The Passenger Handling Agent – Reduced Mobility is responsible for the professional assistance of passengers requiring special care, ensuring their comfort, safety, and dignity throughout their travel journey. The successful candidate will manage all aspects of special passenger assistance, from check-in to boarding and from arrival to baggage reclaim.
This role is ideal for a compassionate, customer-focused individual with excellent communication and interpersonal skills, dedicated to creating positive travel experiences for passengers with reduced mobility or special needs.
Key Responsibilities
-
Assist passengers with reduced mobility or special requirements during check-in, boarding, and disembarkation processes.
-
Coordinate with security, cabin crew, and ground staff to ensure smooth passenger assistance.
-
Provide wheelchair and escort services from check-in counters to boarding gates and vice versa.
-
Ensure all passenger handling procedures comply with Airlink’s safety and service standards.
-
Manage documentation and clearances for special assistance passengers.
-
Maintain professional, respectful communication with passengers, ensuring empathy and sensitivity.
-
Assist passengers upon arrival, guiding them through customs, baggage reclaim, and handover to designated contacts.
-
Report incidents or irregularities promptly to the supervisor or duty officer.
-
Ensure compliance with airport safety, security, and operational protocols at all times.
Minimum Requirements
-
Grade 12 certificate or equivalent qualification.
-
Minimum of 1 year’s experience in the airline or airport operations industry.
-
Strong customer service and communication skills.
-
Knowledge of aviation safety procedures and passenger service protocols.
-
Physically fit and able to assist passengers safely and efficiently.
-
Willingness to work shifts, weekends, and public holidays as required.
-
Ability to remain calm, professional, and courteous under pressure.
Core Competencies
-
Customer Empathy – Provides sensitive and respectful assistance to passengers with special needs.
-
Attention to Detail – Ensures accuracy in passenger documentation and coordination.
-
Team Collaboration – Works effectively with colleagues across departments and functions.
-
Communication Skills – Maintains clear, calm, and professional dialogue with passengers and team members.
-
Adaptability – Handles unpredictable airport environments with composure and flexibility.
-
Integrity – Demonstrates honesty, accountability, and respect in all interactions.
Why Join Airlink
-
Be part of Southern Africa’s leading regional airline recognized for its outstanding service and safety record.
-
Contribute to life-changing travel experiences for passengers requiring special care.
-
Access training programs that enhance customer service and operational expertise.
-
Competitive salary and career growth opportunities within Airlink’s Ground Operations Division.
-
Work in a supportive, professional team that values empathy, efficiency, and teamwork.
Employment Equity Commitment
Airlink is an equal opportunity employer, committed to creating an inclusive and diverse work environment. Preference may be given to candidates from designated groups in alignment with Airlink’s employment equity goals.
POPIA Compliance Notice
Airlink adheres to the Protection of Personal Information Act (POPIA). All personal data collected during the recruitment process will be handled confidentially and used solely for recruitment purposes.
How to Apply
To apply for the Passenger Handling Agent – Reduced Mobility position, please submit your application through the official Airlink Careers Portal before the closing date.
Application Guidelines:
-
Submit a detailed CV in PDF or Word format.
-
Attach copies of your ID, qualifications, and reference letters.
-
Use Google Chrome for optimal access to the careers portal.
-
Only shortlisted candidates will be contacted for interviews.
Explore More Opportunities
Connect With Us
Stay informed on the latest aviation and airline career opportunities:
Leave a Reply