Hiring Now | Branch Manager | Emalahleni, Mpumalanga | Permanent Position Available
Fidelity Services Group is urgently recruiting a Branch Manager for its Fidelity Cash Solutions (CIT) branch in Emalahleni, Mpumalanga. This senior-level permanent opportunity is ideal for experienced security operations professionals with strong leadership, people management, and client liaison capabilities within the cash solutions and security industry.
The successful candidate will oversee branch operations, ensure full compliance with client security requirements, manage operational teams, maintain service delivery standards, and ensure all contractual obligations are met professionally and efficiently.
🏢 Don’t miss this opportunity — vacancies are filling fast. Apply before 23 May 2026.
Branch Manager Job Overview
| Detail | Information |
|---|---|
| Job Title | Branch Manager |
| Reference Number | Not Specified |
| Industry | Security & Investigations / Cash Solutions |
| Job Type | Permanent |
| Salary | Market-Related Salary |
| Location | Emalahleni (Witbank), Mpumalanga |
| Minimum Qualification | Grade 12 / Matric |
| Experience Required | Minimum 5 Years Security Industry Experience |
| Closing Date | 23 May 2026 |
| Application Status | ✅ Open – Accepting Applications Now |
About the Role
The Branch Manager role within Fidelity Cash Solutions is responsible for ensuring the effective and efficient management of branch operations while maintaining high standards of security compliance and client service delivery. Reporting directly to the Regional General Manager, the successful candidate will oversee operational teams, ensure contractual obligations are met, manage client relationships, and drive operational performance within the branch.
This role is ideal for experienced security operations professionals with strong leadership, planning, organisational, and communication skills. Candidates must be capable of managing high-pressure operational environments while ensuring service excellence, compliance, and efficient people management across the branch.
The role also requires regular interaction with executive management, operational reporting, and ongoing evaluation of service delivery standards to improve operational effectiveness and client satisfaction.
⚠️ Please note: Applicants must possess valid PSIRA Grade A registration and accreditation.
⚠️ Important: Candidates must have their own reliable transport and either reside within reasonable travelling distance or be willing to relocate.
Key Responsibilities of a Branch Manager
Branch Operations Management
- Oversee effective and efficient branch operations.
- Ensure site-specific security requirements are adhered to.
- Maintain operational compliance across the branch.
- Support efficient daily branch functioning.
- Ensure operational standards are consistently achieved.
Client Relationship Management
- Maintain professional relationships with clients.
- Ensure contractual obligations are fully met.
- Address client operational concerns promptly.
- Recommend service improvements where necessary.
- Promote client satisfaction and operational excellence.
People Management & Leadership
- Manage security personnel and operational staff.
- Ensure staff performance standards are maintained.
- Provide operational leadership and support.
- Promote teamwork and accountability.
- Assist with staff coordination and performance monitoring.
Administration & Reporting
- Handle branch administration requirements.
- Submit weekly and monthly operational reports.
- Prepare incident and general operational reports.
- Liaise with executive management on operational matters.
- Ensure accurate documentation and reporting standards.
Operational Planning & Compliance
- Evaluate branch service levels regularly.
- Ensure compliance with ISO 9001:2008 Quality Management requirements.
- Monitor operational risks and controls.
- Support continuous operational improvement.
- Maintain high levels of branch organisation and planning.
Minimum Requirements – Branch Manager
Educational Qualifications:
- Grade 12 / Matric Certificate (essential)
Experience:
- Minimum 5 years’ experience within the security industry (essential)
- People management experience (essential)
- Client liaison and operational management experience advantageous
Licences:
- Valid driver’s licence (essential)
- Own reliable transport (essential)
- PSIRA Grade A registration and accreditation (essential)
Technical Skills:
- Computer literacy on Microsoft Office programs
- Administration and reporting skills
- Operational planning and coordination skills
- Knowledge of ISO 9001:2008 Quality Management systems
Knowledge Requirements:
- Security industry operational knowledge
- Understanding of client service delivery standards
- Knowledge of quality management systems
- Operational compliance and reporting knowledge
Skills & Competencies:
- Strong leadership skills
- Excellent interpersonal communication skills
- Planning and organisational ability
- Analytical and critical thinking skills
- Customer-focused approach
- Team leadership capability
Personal Attributes:
- Professional and disciplined
- Results-driven
- Client-focused
- Strong decision-making ability
- Able to perform under pressure
Legal Requirements:
- Valid PSIRA Grade A registration
- Valid South African driver’s licence
- Ability to relocate or reside near the branch
📢 Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported within Fidelity Services Group.
📢 Black Female Candidates may receive preference in line with Fidelity Services Group’s transformation policy and Employment Equity objectives.
Core Values We Look For in a Branch Manager
✅ Leadership & Accountability
Successful Branch Managers lead by example, maintain operational discipline, and take full accountability for branch performance and client satisfaction.
✅ Client Service Excellence
We value professionals who prioritise strong client relationships and consistently deliver high-quality security and operational services.
✅ Integrity & Professionalism
Security operations require leaders who demonstrate honesty, professionalism, and ethical conduct in all operational activities.
✅ Organisational & Planning Ability
Managing branch operations effectively requires strong organisational skills, strategic planning, and operational control.
✅ Continuous Improvement
We value managers who proactively identify service improvement opportunities and drive operational excellence across the branch.
Career Growth Opportunities in Security Operations & Management
Starting as a Branch Manager creates excellent long-term opportunities within senior security and cash solutions management.
- Branch Manager → Senior Branch Manager
- Senior Branch Manager → Regional Operations Manager
- Regional Operations Manager → Regional General Manager
- Regional General Manager → National Operations Director
Your career path is in your hands.
Frequently Asked Questions – Branch Manager Jobs
What qualifications are required for this role?
Applicants must have Grade 12 / Matric and valid PSIRA Grade A registration and accreditation.
How much experience is required?
A minimum of 5 years’ experience within the security industry is required, including people management experience.
Is PSIRA registration compulsory?
Yes. PSIRA Grade A registration and accreditation are essential requirements for this position.
Do I need my own transport?
Yes. Candidates must have their own reliable transport and valid driver’s licence.
Will relocation be required?
Applicants should either live within a reasonable travelling distance from the branch or be willing to relocate.
What is the closing date for applications?
The closing date for applications is 23 May 2026. Late applications may not be considered.
How to Apply for This Branch Manager Job
Ready to lead branch operations within Fidelity Cash Solutions? Applications are open now.
👉 Apply online via the official Fidelity Services Group Careers Portal:
Fidelity Services Group Careers
⚠️ Applicants must possess valid PSIRA Grade A registration and accreditation.
⚠️ Applicants must have their own reliable transport and valid driver’s licence.
⚠️ Only successful applicants will be contacted. If you are not contacted within 10 working days after the closing date, consider your application unsuccessful.
⚠️ Employment Equity and transformation objectives will be considered during recruitment.
Apply early — this vacancy closes on 23 May 2026.
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