Hiring Now | Online Administrator | Castle Gate, Pretoria, Gauteng | Permanent Position Available
Dis-Chem Pharmacies Limited is urgently hiring an Online Administrator for its Castle Gate store in Pretoria, Gauteng. This exciting permanent opportunity is ideal for candidates who are passionate about retail operations, customer service, online shopping systems, and e-Commerce support within one of South Africa’s leading retail pharmacy groups.
The successful candidate will be responsible for managing the Click & Collect system, processing online customer orders, ensuring accurate picking and packing of customer parcels, and maintaining excellent customer service standards throughout the online order collection process.
🛍️ Don’t miss this opportunity — vacancies are filling fast. Apply before 20 May 2026.
Online Administrator Job Overview
| Detail | Information |
|---|---|
| Job Title | Online Administrator |
| Reference Number | Not Specified |
| Industry | Retail / e-Commerce / Online Sales |
| Job Type | Permanent |
| Salary | Market-Related Salary |
| Location | Castle Gate, Pretoria, Gauteng |
| Minimum Qualification | Grade 12 / Matric |
| Experience Required | Minimum 1 Year Retail Experience |
| Closing Date | 20 May 2026 |
| Application Status | ✅ Open – Accepting Applications Now |
About the Role
The Online Administrator role at Dis-Chem Pharmacies focuses on ensuring the efficient day-to-day operation of the Click & Collect online shopping system. The successful candidate will assist in managing online customer orders, coordinating order preparation, monitoring system queries, and ensuring that all online purchases are ready for collection before customers arrive at the store.
This role is ideal for organised and customer-focused individuals who enjoy working within fast-paced retail and e-Commerce environments. Candidates must demonstrate strong communication skills, excellent attention to detail, and the ability to work efficiently under pressure while maintaining high service standards.
The position also requires ongoing communication with management regarding online operations, customer concerns, and system-related issues to help improve customer experiences and operational efficiency.
⚠️ Please note: Applicants must provide a valid Proof of Vaccination Certificate.
⚠️ Important: Applicants using smart devices must ensure that the online questionnaire opens and is completed successfully when applying, otherwise the application will be incomplete.
Key Responsibilities of an Online Administrator
Click & Collect Order Management
- Manage online customer orders efficiently and accurately.
- Ensure orders are prepared before customer collection.
- Maintain accurate records of picked, packed, and released orders.
- Monitor online systems and e-mail queries consistently.
- Implement new online operational procedures as required.
Customer Service & Support
- Deliver exceptional customer service to Click & Collect users.
- Resolve customer queries quickly and professionally.
- Inform management of unresolved customer complaints.
- Promote positive customer experiences during collections.
- Reduce customer waiting times wherever possible.
Picking, Packing & Accuracy
- Correctly pick and pack online customer parcels.
- Prevent discrepancies through accurate order checking.
- Ensure all customer orders are processed according to standards.
- Maintain attention to detail during order preparation.
- Support quality control processes for customer collections.
System Monitoring & Administration
- Monitor system queries and operational issues daily.
- Report technical or operational issues immediately.
- Maintain accurate operational documentation and records.
- Ensure efficient administration of Click & Collect operations.
- Support continuous improvements in online retail processes.
Communication & Operational Support
- Maintain regular communication with management.
- Provide updates regarding online operational performance.
- Support store teams with online operational coordination.
- Assist with implementing management directives.
- Work collaboratively to improve customer experiences.
Minimum Requirements – Online Administrator
Educational Qualifications:
- Grade 12 / Matric Certificate (essential)
Experience:
- Minimum 1 year experience in a retail environment (essential)
- e-Commerce or online shopping experience advantageous
Licences:
- No licence specified
- Reliable transport required
Technical Skills:
- Computer literacy in MS Office
- Internet browser administration knowledge
- Understanding of online retail systems advantageous
- Basic e-Commerce operational knowledge
Knowledge Requirements:
- Knowledge of Click & Collect operations
- Understanding of online shopping systems in South Africa
- Retail customer service knowledge
- Basic online order processing understanding
Skills & Competencies:
- Excellent communication and active listening skills
- Customer service focus
- Attention to detail
- Problem-solving ability
- Deadline-driven and organised
- Time management and accountability
Personal Attributes:
- Honest and trustworthy
- Patient and professional
- Service-driven and customer-focused
- Able to work under pressure
- Reliable and responsible
Legal Requirements:
- South African citizen
- Clear criminal and credit records
- Proof of vaccination certificate required
- Willing and able to work retail hours
📢 Bilingual candidates may have an added advantage during the recruitment process.
📢 Dis-Chem Pharmacies supports Employment Equity and Transformation objectives during recruitment.
📢 People with Disabilities are encouraged to apply.
Core Values We Look For in an Online Administrator
✅ Customer Service Excellence
Online retail success depends on outstanding customer experiences. We value candidates who consistently provide professional and efficient customer support.
✅ Accuracy & Attention to Detail
Managing customer orders and online collections requires exceptional accuracy. We value individuals who maintain high standards and minimise operational errors.
✅ Accountability & Reliability
Online operations require dependable employees who can manage deadlines, customer expectations, and operational responsibilities effectively.
✅ Communication & Teamwork
Strong communication with customers, management, and retail teams is essential for successful Click & Collect operations and customer satisfaction.
✅ Adaptability & Growth
The e-Commerce industry continues to evolve rapidly. We value candidates who are willing to learn new systems and adapt to changing operational requirements.
Career Growth Opportunities in Retail & e-Commerce
Starting as an Online Administrator provides strong career opportunities within retail operations, e-Commerce, and online customer service management.
- Online Administrator → Senior Online Administrator
- Senior Online Administrator → e-Commerce Supervisor
- e-Commerce Supervisor → Online Operations Manager
- Online Operations Manager → Regional e-Commerce Manager
Your career path is in your hands.
Frequently Asked Questions – Online Administrator Jobs
What qualifications are required for this role?
Applicants must have a Grade 12 / Matric certificate and at least 1 year of retail experience.
Is previous online shopping or e-Commerce experience required?
No. However, understanding online shopping systems and e-Commerce operations in South Africa will be advantageous.
Is proof of vaccination compulsory?
Yes. Applicants must provide a valid Proof of Vaccination Certificate as part of the employment requirements.
Do I need to complete an online questionnaire?
Yes. Applicants must complete the questionnaire that appears after clicking apply. Applications may be incomplete if the questionnaire is not submitted successfully.
Will I need to work retail hours?
Yes. Successful candidates must be willing and able to work retail trading hours when required.
What is the closing date for applications?
The closing date for applications is 20 May 2026. Late applications may not be considered.
How to Apply for This Online Administrator Job
Ready to build your retail and e-Commerce career with Dis-Chem Pharmacies? Applications are open now.
👉 Apply online via the official Dis-Chem Careers Portal:
Dis-Chem Careers
⚠️ Please ensure that you complete the questionnaire that opens in a new window after clicking apply. If you are using a smart device, the questionnaire may not appear automatically and your application may remain incomplete.
⚠️ Applicants must provide a valid Proof of Vaccination Certificate.
⚠️ Only successful applicants will be contacted. If you do not receive feedback after the closing date, consider your application unsuccessful.
⚠️ Employment Equity targets and transformation objectives will be considered during recruitment.
Apply early — this vacancy closes on 20 May 2026.
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👉 Dis-Chem Retail & Online Operations Careers
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