Customer Service Advisor (USA) | Huntswood Careers South Africa – Umhlanga, KwaZulu-Natal

November 1, 2025 admin Uncategorized 0

About Huntswood

Huntswood is a global provider of customer experience and financial services solutions, dedicated to delivering exceptional service to clients across multiple sectors. With a focus on professionalism, integrity, and efficiency, Huntswood ensures that each customer interaction is handled with the highest standard of care.

Explore more customer service and call center jobs at Jobs and Career Opportunities.

Position Overview

Job Title: Customer Service Advisor (USA)
Location: Umhlanga, KwaZulu-Natal
Employment Type: Permanent
Minimum Experience: Mid-Senior
Industry: Customer Services
Job Functional Area: Customer Service

This role offers an exciting opportunity to support an international financial services client from South Africa. You will provide high-level customer support across multiple communication channels including voice, chat, SMS, and email, ensuring clear guidance on fees, charges, payment requirements, and account updates.

Key Responsibilities

  • Assist customers with credit card account activations and updates on application status

  • Address collection-related inquiries and provide guidance on outstanding payments

  • Deliver clear, concise, and accurate support across multiple channels (voice, chat, SMS, email)

  • Maintain a confident, friendly, and professional tone throughout interactions

  • Follow scripts verbatim, adhering to company protocols without deviation

  • Learn new processes quickly and adapt to changing customer needs

  • Handle high-volume structured calls while maintaining accuracy and efficiency

  • Provide world-class customer service to international clients

Requirements

  • National Senior Certificate (Grade 12)

  • Clear credit and criminal record

  • 1–2 years’ experience in financial services (local or international)

  • Customer service or call center experience within financial services

  • Typing proficiency and ability to navigate multiple computer systems

  • Basic arithmetic skills for handling account-related transactions

  • Excellent communication skills with high empathy and emotional intelligence (EQ)

  • Ability to meet performance targets in a structured, high-volume environment

Core Behaviour & Attributes

Huntswood employees are recognized for being dependable, driven, and collaborative. The ideal candidate should demonstrate:

  • Confidentiality, reliability, and integrity

  • Dynamism, passion, and determination

  • Friendliness, compassion, and strong cooperation skills

Company Benefits

  • Medical Insurance

  • Group Life Cover

  • Attendance Bonus – Up to R1,750

  • KPI Performance Bonus

  • Free breakfast on Mondays

At Huntswood, it’s not just about what we do, but how we do it. Our values create a supportive and professional environment where employees can thrive and grow.

How to Apply

Applicants are invited to apply online via official channels. Shortlisted candidates will be contacted within the recruitment process timeline. If you do not receive feedback within two weeks of the closing date, please consider your application unsuccessful.

Discover more customer service and call center opportunities at Jobs and Career Opportunities.

Connect With Us

Be the first to comment

Leave a Reply

Your email address will not be published.


*