Cape Town, Western Cape | Permanent | Senior Restaurant Management | QSR Leadership | Apply Before 01 July 2026

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One of South Africa’s most exciting and fastest-expanding quick-service restaurant brands is looking for an experienced senior leader in Cape Town. Pedros Chicken — the homegrown South African QSR phenomenon now operating hundreds of stores across the country — is recruiting a Senior Store Manager for its Koeberg Road, Cape Town location. This is a permanent senior management opportunity for a seasoned restaurant professional ready to take complete strategic and operational ownership of a high-volume Pedros store and lead a team toward exceptional sales performance, brand excellence, and sustained profitability.

🍗 Koeberg Road, Cape Town | Permanent | Senior Management | 3 Years Management Experience Required | Apply Before 01 July 2026

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Senior Store Manager Job Overview

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Why This Senior Store Manager Role at Pedros Is a Career-Defining Opportunity

Senior restaurant management positions within South Africa’s booming QSR and fast food sector represent some of the most strategically rewarding and financially competitive career opportunities available to experienced food service leaders. As a Senior Store Manager at Pedros Chicken Koeberg Road, you will:

• Take complete senior operational and strategic ownership of one of Cape Town’s highest-profile Pedros locations
• Lead, develop, and performance-manage a full store team within one of South Africa’s most recognised and rapidly growing QSR brands
• Drive store profitability, GP% achievement, sales growth, and brand excellence as the primary accountable leader
• Build advanced expertise in QSR operations strategy, people management, in-store marketing, performance evaluation, and financial management
• Access genuine career advancement pathways into area management and regional operations within Pedros’ rapidly expanding national network
• Develop highly marketable senior management skills in staff recruitment and selection, training programme development, Micros POS management, and health and safety compliance

This is a standout permanent opportunity for a senior-level, results-driven restaurant management professional in the Cape Town area with the experience, leadership authority, and operational expertise to run a high-volume QSR store at the highest level.

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What Does a Pedros Senior Store Manager Do?

A Senior Store Manager at Pedros Chicken carries full accountability for every aspect of store performance — from daily operational execution and food quality standards through to staff recruitment, training programme delivery, in-store marketing activations, financial performance management, and customer service excellence. This is a senior leadership role that demands strategic thinking, strong people management capability, and an uncompromising commitment to delivering the Pedros brand promise consistently across every customer touchpoint.

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Key Duties & Responsibilities

🏪 Senior Store Operations Management

• Take complete ownership of the daily, weekly, and monthly operation of the Pedros Koeberg Road restaurant and take-away
• Ensure all Pedros Standard Operating Procedures (SOPs) are consistently implemented, monitored, and upheld across every operational area
• Personally oversee and conduct daily opening and closing procedures at the store
• Drive the store forward as a high-performing, brand-aligned, and operationally excellent Pedros location
• Identify and address operational gaps, inefficiencies, and process improvement opportunities proactively

🍗 Food Quality & Pedros Brand Standards

• Ensure food quality, preparation standards, and presentation consistently reflect the Pedros brand benchmark
• Monitor and enforce recipe adherence, portion control, and food safety compliance across all food preparation and service areas
• Conduct regular quality audits and immediately address any deviation from Pedros food and brand standards
• Ensure the store maintains a clean, professional, and brand-representative environment for customers and staff at all times

📦 Stock Control, Purchasing & Inventory Management

• Oversee and manage end-to-end stock control including receiving, storage, rotation, and formal stock counts
• Manage purchasing and ordering processes strategically to meet budgeted food cost and GP% targets
• Monitor and actively reduce wastage, spoilage, shrinkage, and over-ordering to protect store financial performance
• Maintain accurate inventory records and conduct regular stock takes to support operational accuracy
• Report and escalate stock discrepancies, supplier performance issues, or delivery shortfalls to senior management

💰 Sales Performance, GP% & Profitability Management

• Drive store sales performance and maximise overall profitability through strategic floor management, team motivation, and operational discipline
• Own and manage Gross Profit percentage (GP%) targets in line with Pedros financial performance expectations
• Implement upselling strategies, promotional activities, and waste reduction initiatives to improve store financial outcomes
• Analyse daily, weekly, and monthly sales performance data to identify trends, risks, and growth opportunities
• Report on financial performance metrics and provide actionable insights to the area or regional management team

📣 In-Store Marketing & Promotional Activations

• Drive and oversee in-store marketing activities to ensure that all Pedros promotional and incentive programmes are effectively introduced and executed at store level
• Collaborate with the marketing and operations teams to implement national and regional campaigns accurately and on time
• Identify local marketing opportunities and community engagement initiatives to grow the Pedros customer base in the Koeberg Road trade area
• Monitor the effectiveness of promotional activities and report on outcomes to management

👥 People Management, Training & Development

• Ensure comprehensive training programmes are in place for all staff to support continuous development and performance improvement
• Conduct and maintain regular structured staff meetings to align the team on operational priorities, performance standards, and brand values
• Identify individual and team training and development needs and address them proactively through structured learning interventions
• Foster a positive, high-performance, and team-oriented store culture that motivates staff, reduces turnover, and drives productivity

🧑‍💼 Recruitment, Selection & Performance Evaluation

• Lead the recruitment and selection process for store-level positions to attract and onboard high-quality team members
• Onboard, induct, and train new staff members to the Pedros operational and brand standard
• Monitor and evaluate staff performance regularly through structured performance reviews and ongoing feedback
• Manage all staff disciplinary processes fairly, consistently, and in full compliance with South African labour legislation and Pedros HR policies
• Compile and manage staff work rosters to ensure optimal coverage across all trading hours, shifts, and peak periods

🤝 Customer Service & Complaint Resolution Management

• Maintain outstanding customer service standards across the store at all times
• Personally handle and resolve customer complaints and escalated service issues within the required response timeframe and in accordance with Pedros customer relations standards
• Drive a customer-first culture throughout the entire store team
• Implement customer service improvement initiatives based on complaint trends and customer feedback analysis

🦺 Health, Safety & Regulatory Compliance

• Ensure full compliance with all health, safety, and food hygiene regulations applicable to food service environments
• Conduct regular health and safety audits and address any compliance gaps or risks immediately
• Ensure all staff are trained, certified, and compliant with food safety, hygiene, and workplace safety standards
• Maintain meticulous food safety and compliance documentation for all audit and regulatory purposes

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Minimum Requirements – Senior Store Manager

Experience Requirements

• Minimum 3 years of managerial role experience in a restaurant, fast food, or quick-service restaurant environment — non-negotiable essential requirement
• Demonstrated restaurant and fast food service operations experience at a supervisory or management level

Technical Skills & Systems

• Micros POS system experience and knowledge — advantageous
• Proficiency in sales reporting, stock management, GP% analysis, and operational data interpretation

Skills & Competencies

• Advanced restaurant and store management skills encompassing operations, finance, stock, people, and brand management
• Strong organisational and planning skills for managing complex, multi-function store operations simultaneously
• Excellent customer service orientation and professional verbal communication skills at all levels
• Proven people management, recruitment, training, and performance evaluation capability
• Strong problem-solving and decision-making ability in a fast-paced, high-pressure QSR environment
• In-store marketing and promotional execution experience within a retail or food service environment

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Career Growth at Pedros Chicken

A Senior Store Manager position at Pedros is a well-established platform for rapid career advancement within one of South Africa’s most ambitious and fast-expanding QSR organisations. High-performing Senior Store Managers are consistently considered for:

• Senior Store Manager → Area Manager / Multi-Store Supervisor
• Area Manager → Regional Operations Manager
• Regional Operations Manager → Head of Operations / National Operations Director

Pedros’ aggressive national and continental expansion strategy means that area and regional management roles are opening up regularly across South Africa — making this one of the most strategically timed moments to join the Pedros leadership pipeline. Investing in a food and beverage management diploma, retail management certificate, advanced QSR operations qualification, or a people management short course through a recognised South African training institution can further accelerate your advancement into multi-store and regional leadership.

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Frequently Asked Questions – Pedros Senior Store Manager Jobs Cape Town 2026

How much managerial experience is required for this role? A minimum of 3 years of restaurant or fast food managerial experience is a non-negotiable requirement. Applications without this level of experience will not be considered.

How does this role differ from the Junior Store Manager position? The Senior Store Manager carries significantly broader accountability including in-store marketing management, staff recruitment and selection, formal performance evaluation, structured training programme delivery, and deeper financial performance ownership — in addition to all core store operations responsibilities.

Is Micros POS experience required? Micros knowledge is listed as advantageous but not essential. Candidates with strong alternative POS system experience and solid senior management credentials will be considered.

Is this a permanent position? Yes. This is a permanent senior management position offering long-term career stability, leadership development, and advancement opportunities within the Pedros national network.

What is the application closing date? Applications close on 01 July 2026. However, shortlisting is likely to begin well before the closing date — apply early to maximise your chances of early consideration.

Will I be responsible for staff recruitment? Yes. The Senior Store Manager leads the full recruitment and selection process for store-level positions, including interviewing, onboarding, and performance management of all store staff.

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How to Apply – Senior Store Manager | Pedros Chicken | Koeberg Road Cape Town

Ready to lead one of Cape Town’s premier Pedros stores and accelerate your restaurant management career with one of South Africa’s most exciting QSR brands?

🖥️ Apply Online:

Submit your comprehensive CV, relevant qualifications, and contactable management references before the closing date of 01 July 2026.

⚡ While the closing date is 01 July 2026, shortlisting for senior management roles begins immediately. Apply now to secure early consideration for this high-impact permanent leadership opportunity.

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