Case officer

Case Officer
TB HIV Care
Lady Frere, Eastern Cape
Job Advert Summary

TB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs. THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly evolving South African health care environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care.

Purpose of the position:

Responsible for implementing and monitoring the Case Management Model (CMM) through adherence support for ART patients until they are eligible for decanting to any of the differentiated models of care.

Minimum Requirements

Grade 12 certificate
Enrolled nurse qualification will be an added advantage (most suitable for pediatric streams)
Able to communicate in English and isiXhosa is an advantage
At least two (2) years’ relevant experience in counselling and testing
Adherence counselling
Basic HIV testing and counselling Index case trailing
Proficiency in MS Office
Clear criminal record
Duties and Responsibilities

Capture details of clients on ART for less than one year and newly initiated patients on ART on the CMM excel spreadsheet, and plot all due appointments
Capture clients with high viral loads, pediatric clients, pre-ART clients and pregnant women
Phone clients and conducts daily linkage to a CHW or any appropriate community person for those who missed their appointment; pay a visit to clients who missed their appointments, patients who are not virally suppressed, and patients needing additional care
Issue routine reminders according to the schedule of appointments by sending SMS reminders
Responding to messages from clients and crafting an appropriate and professional response
Refer patients for enrolment in support groups according to the patient’s preference