Retail Security and Safety Enforcement Role

Pick n Pay is seeking a dedicated and vigilant Security Officer to join its team in Ottery, Western Cape. This full-time, onsite role focuses on ensuring the safety and security of staff, customers, and company assets while maintaining strict adherence to security procedures and company policies.

The Security Officer plays a critical role in creating a safe retail environment by monitoring activities, identifying potential risks, and responding appropriately to security incidents. This opportunity is ideal for individuals with security experience who are committed to professionalism, vigilance, and effective incident management within a retail setting.

About the Role

The Security Officer is responsible for delivering an efficient security service through active monitoring, enforcement of procedures, and proactive risk management. The role requires strong situational awareness, the ability to remain calm under pressure, and effective communication with staff, customers, and external security partners.

This position involves evaluating existing security procedures, safeguarding company assets, and responding to emergencies in accordance with established protocols. The Security Officer must demonstrate reliability, professionalism, and a strong commitment to maintaining safety standards at all times.

Flexibility is essential, as the role may involve shift work and responding to alarm call-outs when required.

Security Operations and Monitoring

The Security Officer must interact with customers and employees courteously while enforcing security policies and procedures.

All security duties must be performed in line with company standards and operational requirements.

Continuous monitoring of store activities is required to detect potential risks and prevent incidents.

The Security Officer must remain alert and vigilant by scanning the environment and taking corrective action when necessary.

Handling challenging customer interactions and maintaining professionalism in stressful situations is an important aspect of the role.

Risk Management and Incident Response

Potential security risks must be identified promptly, with appropriate action taken and relevant stakeholders informed.

Emergency procedures must be followed accurately in response to incidents or threats.

The Security Officer must ensure that employees and customers comply with security protocols to maintain a safe environment.

Safeguarding company assets is a key responsibility, requiring careful monitoring and preventive action.

The role includes assisting with alarm call-outs where necessary to ensure timely incident resolution.

Collaboration and Communication

The Security Officer must liaise effectively with senior management regarding security matters and incidents.

Collaboration with external security organisations and South African Police Services (SAP services) is required when necessary.

Recommendations for improvements to security systems and procedures must be made where opportunities for enhancement are identified.

Effective communication ensures coordinated responses to security concerns and contributes to continuous improvement.

Working Conditions and Responsibilities

The role involves standing for extended periods while maintaining vigilance across the store environment.

Routine security tasks must be performed consistently while remaining prepared to respond to unexpected situations.

Flexibility to work different shifts is required, including availability for emergency responses.

Professional conduct and composure are essential when dealing with difficult customers or stressful incidents.

Competencies Required

Ability to complete tasks accurately and precisely.

Assertiveness in applying security policies confidently and fairly.

Reliability and commitment to following company procedures.

Calm and level-headed approach when dealing with stressful situations.

Leadership by example and professional conduct.

Flexibility to work varying hours and remain contactable when required.

Minimum Requirements

Matric (Grade 12).

Security qualification is required.

Registration with PSIRA/SOB and Grade C certification is mandatory.

The ideal candidate must demonstrate strong vigilance, responsibility, and the ability to work independently while contributing to team security efforts.

Employment Details

Position: Security Officer
Job Requisition ID: JR104889
Company: Pick n Pay
Location: Ottery – Western Cape
Employment Type: Full Time
Work Mode: Onsite
Closing Date: 21 February 2026

This role offers an opportunity to contribute to a safe retail environment while building a career in security operations within a leading retail organisation.

Apply for Security Officer – Pick n Pay

Candidates who meet the above requirements and are committed to delivering professional security services are encouraged to submit their application before the closing date.

👉 Apply for Security Officer – Ottery

Applications close on 21 February 2026.

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