Retail Sales and Customer Service Role

An exciting opportunity is available for a Sales Associate based at Midlands Mall, KwaZulu-Natal. This full-time, onsite role focuses on delivering first-class customer service through friendly, knowledgeable, and timely face-to-face interaction while supporting store sales performance.

The Sales Associate acts as a key liaison between customers and the store by assisting shoppers in finding suitable products, providing product information, and ensuring a positive shopping experience. This role requires strong interpersonal skills, product knowledge, and a proactive sales approach to meet and exceed department targets.

This opportunity is ideal for candidates with retail sales experience who are passionate about customer service and building relationships within a dynamic retail environment.

About the Role

The Sales Associate is responsible for actively engaging with customers to understand their needs and recommend products that match their preferences. The role contributes to achieving store sales targets while ensuring customers receive accurate information and professional assistance.

In addition to sales activities, the Sales Associate must maintain strong product knowledge, ensure merchandise is presented attractively, and support administrative tasks related to sales processes. The role also involves collaborating with team members to deliver excellent customer service and resolve customer concerns effectively.

Flexibility is required, as the position may involve transferability between stores based on operational requirements.

Sales and Customer Engagement

The Sales Associate must actively seek and engage customer prospects within the store to maximise sales potential.

Customers must be assisted with product information and features to support purchasing decisions and meet sales targets.

Department sales targets must be achieved on a monthly, bi-annual, and annual basis.

Sales opportunities must be identified, and action plans developed to achieve specific targets.

A proactive approach to selling and customer interaction is essential to drive revenue and store performance.

Customer Service Excellence

The role requires working closely with customers to determine their needs and recommend suitable products that align with their preferences.

Customer feedback regarding needs, interests, and potential product improvements must be communicated to management.

Collaboration with co-workers is essential to ensure consistent and effective customer service delivery.

Customer concerns must be addressed promptly and resolved efficiently to maximise satisfaction and loyalty.

The Sales Associate must demonstrate professionalism and confidence in all customer interactions.

Product Knowledge and Merchandising Support

Developing and maintaining strong product knowledge is a key responsibility.

The Sales Associate must remain informed about current and new product offerings to effectively demonstrate features and benefits to customers.

Product presentation areas must be kept clean, organised, and visually appealing to attract customers.

Accurate product knowledge contributes to improved customer experience and increased sales conversions.

Administrative Responsibilities

The Sales Associate may be required to prepare paperwork related to activating and maintaining contract services.

Sales reports must be analysed to interpret performance data and support the development of sales action plans.

Administrative accuracy is essential to ensure efficient store operations and support decision-making.

Self-Leadership and Professional Development

The Sales Associate must demonstrate self-control and resilience while managing workplace pressure.

Daily workloads must be organised and prioritised effectively to meet departmental goals.

Strong communication skills and professionalism must be maintained when interacting with colleagues and management.

Continuous personal development is encouraged through learning, feedback, and participation in additional tasks that enhance skills and performance.

Knowledge sharing and teamwork contribute to a collaborative and productive work environment.

Competencies Required

Numerical reasoning capability.

Drive and motivation to achieve results.

Stress handling and resilience.

Ability to build relationships with customers and colleagues.

Persuasiveness and problem-solving skills.

Customer service orientation and teamwork.

Brand-building awareness and influence.

Minimum Requirements

Matric (Grade 12).

Minimum of 2–3 years’ sales experience.

Preference will be given to applicants with experience in similar roles.

Willingness to perform additional duties as assigned and flexibility to transfer between stores when required.

Employment Details

Position: Sales Associate
Job Requisition ID: JR104622
Location: Midlands Mall – KwaZulu-Natal
Employment Type: Full Time
Work Mode: Onsite
Closing Date: 22 February 2026

This role offers an excellent opportunity to grow within retail sales while building strong customer service and product knowledge skills.

Apply for Sales Associate – Midlands Mall

Candidates who meet the above requirements and are passionate about retail sales and customer engagement are encouraged to submit their application before the closing date.

👉 Apply for Sales Associate – Midlands Mall

Applications close on 22 February 2026.

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