Retail Clothing Leadership and Store Operations Role

Pick n Pay Clothing is offering an exciting opportunity for an Assistant Clothing Manager based at Westwood Mall, KwaZulu-Natal. This full-time, onsite role is ideal for determined, focused, and dedicated individuals who are passionate about fashion retail and ready to grow within a dynamic store leadership environment.

The Assistant Clothing Manager plays a key role in supporting the Store Manager with daily operations, people management, customer experience, and sales performance. This position requires strong professional values, retail acumen, and the ability to integrate operational excellence with customer-centric service delivery.

This opportunity is suited to individuals seeking to develop their retail management career within a fast-paced clothing retail environment.

About the Role

The Assistant Clothing Manager supports all aspects of store operations, including customer service, merchandising execution, staff supervision, administration, and stock management. The role ensures that store standards are maintained, promotions are executed effectively, and operational processes align with company policies and procedures.

The successful candidate will contribute to creating a positive shopping experience while ensuring the store meets performance targets and operational goals. This role also provides valuable exposure to leadership responsibilities, including recruitment support, staff development, and performance management.

Flexibility, strong organisational skills, and a results-driven mindset are essential for success in this position.

Customer Experience and Visual Merchandising

A customer-centric approach is fundamental to the role.

Customer service standards must be consistently applied to ensure a positive shopping experience.

Customer requests and product or service enquiries must be attended to professionally and efficiently.

Visual merchandising (VM) standards must be maintained to ensure attractive product displays and alignment with store plans and promotions.

Execution of merchandising strategies and promotional activities must support sales growth and brand presentation.

People Management and Leadership Support

The Assistant Clothing Manager will assist the Store Manager with ongoing people management responsibilities.

Staff-related aspects such as scheduling, development, and performance monitoring must be supported.

Employee shortcomings must be addressed appropriately when required, in line with company policies.

Recruitment processes at store level must be supported according to established procedures.

Training and development initiatives must be identified and implemented to build team capability.

The role requires the ability to lead, motivate, and manage a team while contributing to succession planning and talent development.

Daily Operations and Administrative Duties

The Assistant Clothing Manager will support store opening and closing procedures in accordance with company security protocols.

Start-of-day and end-of-day reporting must be conducted accurately and timeously.

Administrative responsibilities include staff scheduling, leave management, invoices, pricing, expense control, reconciliations, and banking processes.

Head office instructions and company procedures must be followed consistently.

Merchandise must be offloaded, captured, packed, merchandised, and displayed according to company standards.

Monitoring product quality and controlling soilage is essential to maintain merchandise standards.

Shrinkage control measures must be implemented and monitored to reduce losses.

Occupational health and safety (OHS) standards must be adhered to at all times.

Sales and Promotions Management

The Assistant Clothing Manager must support initiatives aimed at achieving sales budgets and performance targets.

Sales, turnover, and participation in promotional campaigns must be monitored regularly.

Promotions must be executed effectively to drive customer engagement and revenue.

Markdowns and return-to-centre (RTC) processes must be implemented accurately and in line with company procedures.

Competencies Required

An absolute passion for clothing and retail products.

Strong interpersonal and communication skills.

Attention to detail and accuracy in execution of tasks.

Good staff management and development capability.

Sense of urgency, enthusiasm, and high energy levels.

Assertiveness and the ability to work under pressure.

Customer-centric mindset with a results-driven approach.

Motivation, initiative, and self-confidence.

Strong teamwork and collaboration skills.

Minimum Requirements

Grade 12 (NQF Level 4) or equivalent qualification.

At least 1 year of experience in a managerial position, or previous reliever experience for a minimum of 6 months.

Computer literacy, including MS Outlook, Excel, Word, and MS Teams/Zoom.

Willingness to work irregular hours, including evenings, weekends, and after-hours stock takes.

Willingness to be moved between stores when required.

Ability to undertake physical hands-on tasks.

Completion of an assessment as part of the recruitment process.

Employment Details

Position: Assistant Clothing Manager
Job Requisition ID: JR104945
Company: Pick n Pay Clothing
Location: Westwood Mall – KwaZulu-Natal
Employment Type: Full Time
Work Mode: Onsite
Closing Date: 24 February 2026

This role offers an excellent opportunity to grow within retail leadership while gaining exposure to store management and operational excellence.

Apply for Assistant Clothing Manager – Pick n Pay Clothing

Candidates who meet the above requirements and are passionate about fashion retail and leadership development are encouraged to submit their application before the closing date.

👉 Apply for Assistant Clothing Manager – Westwood Mall

Applications close on 24 February 2026.

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