Online Sports Betting Contact Centre Learnership Opportunity

SunBet, the online sports betting division of Sun International, is offering a Contact Centre Learnership based in Sandton, Gauteng. This temporary learnership opportunity is designed to develop individuals who are interested in building a career in customer service, call centre operations, and the online gaming and sports betting industry.

SunBet plays a leading role in driving the alternative gaming strategy and business objectives of Sun International. The division focuses on sports betting product performance, revenue growth, operational governance, and service excellence. This learnership offers selected candidates the opportunity to gain structured training and hands-on exposure within a fast-paced, professional online gaming environment.

A total of 10 positions are available for this programme.

About the Learnership

The Contact Centre Learnership combines theoretical learning with practical workplace exposure. The programme is designed to develop core call centre, customer engagement, and communication skills while providing experience in a high-performance corporate environment.

Learners will gain exposure to customer service processes within the online sports betting division, learning how to engage customers professionally, respond to queries effectively, and operate within structured service standards.

This opportunity is ideal for candidates seeking entry-level roles in call centres, online customer service environments, or digital gaming support functions.

Minimum Requirements

Grade 12 (Matric) is required.

Applicants must be South African citizens.

An updated CV must be submitted as part of the application process.

Candidates must not have previously participated in a learnership within the same qualification.

Strong communication skills and a willingness to learn are essential.

Relevant post-Matric qualifications, if applicable, may be included in the application.

Key Competencies

Strong listening skills are required to accurately understand and respond to customer needs.

Excellent verbal communication skills are essential for professional engagement in a contact centre environment.

A customer-focused mindset is necessary to ensure service excellence.

Basic computer literacy is required to operate systems and manage customer interactions.

Attention to detail is important for accurate information processing and documentation.

A willingness to learn, adapt, and grow in a structured learning environment is essential.

A professional attitude and reliability are required throughout the duration of the programme.

What You Will Gain

Participants selected for the SunBet Contact Centre Learnership will receive:

Formal and accredited training aligned to recognised standards.

Practical workplace experience within a professional online gaming and contact centre environment.

A monthly stipend for the duration of the learnership.

Exposure to a dynamic corporate environment within the online sports betting industry.

This programme provides foundational knowledge and real-world experience that can support future employment opportunities in call centre operations, online customer service, gaming support services, and broader corporate customer engagement roles.

Work Environment

SunBet operates in a fast-paced and professional online gaming environment. Learners will be expected to demonstrate commitment, punctuality, professionalism, and the ability to adapt to structured service standards.

The programme provides valuable exposure to the operational and customer engagement aspects of the online sports betting division, helping learners develop confidence and competence in a corporate setting.

Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy, as well as unit employment equity plans.

Employment Details

Position: Contact Centre Learnership – SunBet
Reference Number: SI-740
Company: Sun International (SunBet Division)
Industry: Gaming
Employment Type: Temporary (Learnership)
Location: Sandton, Gauteng
Positions Available: 10

By applying for this opportunity, applicants consent to the processing of their personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Reference checks will be conducted during the selection process. If applicants do not receive feedback within one month after the closing date, they may consider their application unsuccessful.

Apply for Contact Centre Learnership – SunBet

Candidates who meet the minimum requirements and are interested in gaining experience within the online gaming and contact centre environment are encouraged to apply.

👉 Apply for Contact Centre Learnership – SunBet

Applications should be submitted before the official closing date.

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