Process Innovation and Business Transformation Opportunity at Capitec Bank Ltd
Capitec Bank Ltd is recruiting an energetic, analytical, and solution-driven Business Process Engineer to join its team in Century City, Western Cape. This opportunity is ideal for a motivated professional with strong experience in process engineering, business process optimisation, data-driven analysis, and operational transformation within the banking or financial services sector.
This role plays a critical part in supporting Capitec’s vision of becoming the best bank in the world by enabling business units to operate more efficiently, compliantly, and client-centrically. The Business Process Engineer is responsible for designing, improving, and implementing innovative business processes and models that align with strategic objectives, regulatory requirements, and measurable business outcomes.
This position is well suited to individuals who thrive in complex environments, enjoy solving systemic problems, and are passionate about improving how organisations work through structured methodologies and collaboration.
Who We Are
Capitec is a bank, but much more than that. The organisation believes that banking should empower people to take control of their financial lives through solutions that are simplified, accessible, affordable, and delivered with a strong personal experience.
By focusing on helping clients manage their finances better, Capitec enables individuals and communities to live better. The bank’s culture is built around talented, committed teams who are driven to make a meaningful difference for clients and colleagues alike.
Capitec appoints people for their potential and invests continuously in their development. The organisation values energy, ownership, and a client-first mindset in everything it does.
Why Choose Capitec
At Capitec, employees are supported through a strong Employee Value Proposition that focuses on cohesive teams, career growth opportunities, and meaningful employee benefits and savings. The organisation prioritises creating an inclusive environment where team members feel welcome, valued, focused, and empowered to grow.
Capitec’s leadership values guide daily behaviour, ensuring that every team member acts with integrity, accountability, and a commitment to delivering the best possible outcomes for clients and the business.
About the Role
The Business Process Engineer is accountable for supporting the vision and strategy of assigned business units by enhancing their capability through the development and implementation of innovative business processes and operating models.
The role focuses on identifying process improvement opportunities that enhance business performance, improve client experience, and ensure compliance with regulatory requirements. The Business Process Engineer ensures that improvements deliver tangible business benefits through structured measurement of success and continuous evaluation.
This role requires close collaboration with business stakeholders, technical teams, and leadership to translate strategic objectives into practical, scalable, and sustainable process solutions.
Key Responsibilities
Business Process Design and Improvement
The successful candidate will analyse existing business processes, systems, and workflows to identify inefficiencies, risks, and improvement opportunities. This includes designing and implementing optimised processes that align with business strategies, regulatory requirements, and client expectations.
The role involves applying structured methodologies such as Lean, Six Sigma, Agile, TOC, and business improvement frameworks to ensure process excellence.
Data Analysis and Insight Generation
The Business Process Engineer will use data analytics to support decision-making, identify trends, and evaluate process performance. This includes analysing large data sets, interpreting results, and providing actionable insights to stakeholders.
Strong analytical capability is essential to measure the effectiveness of implemented solutions and track business benefits.
Operating Model and Business Case Development
The role includes developing business cases to support process changes and initiatives. This requires translating divisional strategies and regulatory requirements into target operating models that are practical, efficient, and aligned with organisational goals.
The Business Process Engineer must articulate value propositions, cost-benefit analyses, and risk considerations clearly to support approval and implementation.
Change and Implementation Support
The position requires supporting the business change lifecycle, including process operationalisation, stakeholder engagement, and adoption. This includes working across the system development lifecycle and project management lifecycle to ensure that process solutions are implemented effectively.
The role supports Agile ways of working and facilitates collaboration across cross-functional teams.
Stakeholder Engagement and Facilitation
The Business Process Engineer will engage with stakeholders at multiple levels, facilitating workshops, discussions, and problem-solving sessions. Strong facilitation, negotiation, and communication skills are essential to align stakeholders and drive consensus.
The role also involves building strong working relationships to ensure successful delivery of process initiatives.
Client Experience and Journey Mapping
The role includes mapping and improving client journeys to enhance overall client experience. This involves understanding client needs, pain points, and interactions across processes and designing solutions that improve satisfaction and outcomes.
Client-centric thinking is a core expectation of this role.
Minimum Requirements
Candidates applying for this role must meet the following requirements:
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Grade 12 National Certificate or Vocational
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A relevant tertiary qualification in Engineering – General
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Valid driver’s licence and own vehicle
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Clear criminal and credit record
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Contactable via own mobile phone
Experience and Professional Background
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Minimum 3 years’ relevant experience in processing systems, processes, procedures, and operational support within banking or financial services
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Proven experience in data analytics, business model design, business process development, or process improvement
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Experience with Lean, Six Sigma, TOC, Agile, or business improvement methodologies
Experience (Ideal or Preferred)
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4+ years’ experience in a similar environment
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Strategic business case development experience
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Translating divisional strategies and regulatory requirements into operating models
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Management or leadership exposure
Knowledge Requirements
Candidates must demonstrate strong knowledge of:
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Lean ways of working
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Business change lifecycle and change management principles
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System development lifecycle
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Project management lifecycle
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Agile working practices
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Business case development
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Client experience and journey mapping
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End-to-end process frameworks
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Process simulation modelling
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Financial modelling
Ideal knowledge includes exposure to banking systems, banking processes, Capitec products, and advanced data and trend analysis.
Key Skills and Competencies
The ideal candidate will demonstrate strong capability in:
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Analytical and problem-solving skills
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Clear and persuasive communication
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Stakeholder facilitation and negotiation
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Relationship management
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Structured thinking and execution
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Process optimisation and innovation
Fundamental Competencies
This role requires a professional who is:
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Energetic and self-motivated
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Client-focused and outcome-driven
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Comfortable working in complex environments
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Adaptable and resilient
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Accountable and ownership-oriented
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Collaborative and influential
Employment Details
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Position Type: Permanent
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Company: Capitec Bank Ltd
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Location: Century City, Western Cape
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Industry: Banking and Financial Services
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Job Functional Area: Business Process Engineering
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Experience Level: Mid to Senior
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Date Posted: 05 February 2026
Apply for Business Process Engineer – Century City
Capitec is looking for talented individuals who are passionate about innovation, process excellence, and client impact.
👉 Apply for Business Process Engineer – Century City
Before submitting your application, candidates are encouraged to explore what life at Capitec is all about and complete the required assessment. Once completed, finalise your application using the apply link above.
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