Front Office and Campus Support Opportunity at IIE Rosebank College
ADvTECH, through its higher education institution IIE Rosebank College, is seeking a professional and service-driven Receptionist to join its RC East London campus in the Eastern Cape. This is a permanent position suited to an experienced front-office professional who thrives in a people-focused, high-traffic educational environment.
This role is central to creating a positive first impression for students, parents, visitors, and external stakeholders while supporting campus administration and daily operations.
About the Role
The Receptionist is responsible for managing the front desk and switchboard, welcoming and assisting visitors, handling enquiries, and providing accurate information to students and the public. The role also supports sales administration, campus housekeeping oversight, and boardroom coordination, ensuring that the ground floor and shared facilities operate efficiently and professionally.
This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced academic setting.
Key Responsibilities
Reception and Visitor Management
The successful candidate will welcome and direct students, parents, and visitors, ensuring that all guests are assisted promptly and professionally. Responsibilities include receiving and distributing deliveries, coordinating courier bookings, receiving payments via the campus speed point, and ensuring visitors are directed to the correct departments.
Switchboard and Call Handling
The Receptionist will manage the switchboard, answering calls timeously, directing calls to the appropriate departments, taking accurate messages, and following up on call-backs. The role requires effective coordination during peak call periods while providing reliable information and assistance to callers.
Sales and Administrative Support
This role includes booking boardrooms, arranging refreshments for visitors and meetings, compiling and submitting RSVPs for sales-related activities, updating booking reports, and supporting campus and sales administration through data capturing, database maintenance, and general administrative assistance.
Housekeeping and Facilities Oversight
The Receptionist oversees the ground-floor housekeeping standards, ensuring cleanliness is maintained at all times. Duties include checking cleaners’ work, inspecting bathrooms and kitchens, monitoring refreshment stock levels, placing orders, and receiving and verifying stock deliveries in line with campus requirements.
Minimum Requirements
Qualifications
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Minimum: NQF Level 5 – Higher Certificate in Office Administration
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Advantageous: NQF Level 6 – Diploma in Office Administration
Experience
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2–3 years’ experience in a Receptionist role
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Advantageous experience includes:
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Working with public or external parties (1 year)
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Switchboard experience (1 year)
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Key Skills and Competencies
The ideal candidate will demonstrate:
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Excellent verbal and written communication skills
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Strong customer service orientation
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Professional telephone etiquette
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Strong organisational and administrative skills
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Ability to multitask and work under pressure
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High attention to detail and reliability
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Ability to interact confidently with diverse stakeholders
Working Environment and Employment Details
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Position Type: Permanent
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Division: Rosebank College
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Business Unit: RC East London
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Location: East London, Eastern Cape
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Industry: Education Management
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Job Functional Area: Education
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Minimum Experience Level: Associate
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Salary: Market related
About IIE Rosebank College
IIE Rosebank College forms part of the ADvTECH Group, Africa’s largest private education provider. With a proud history dating back to 1909 and a national student population exceeding 30,000, the institution is committed to delivering quality education supported by strong campus operations and student-centred services.
Apply for Receptionist – East London
Qualified candidates are encouraged to submit their applications as soon as possible.
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