Permanent Administrative and Frontline Support Opportunity in the Medical Pathology Sector
An opportunity has arisen to appoint a suitably qualified Admin Clerk / Receptionist into a permanent position based in KwaZulu-Natal – Alberlito. This role is ideally suited to a detail-oriented, organised individual with strong administrative and customer service skills who is comfortable working in a fast-paced medical environment. The position plays a critical role in supporting laboratory operations, sample processing, and frontline reception services while upholding high standards of accuracy, confidentiality, and patient care.
About the Role
The Admin Clerk / Receptionist will be responsible for administering the receiving, capturing, tracking, and distribution of medical samples to ensure accurate information is recorded and that samples are processed efficiently in line with service delivery objectives. The role also includes reception management, handling patient and client queries, report distribution, stock control, and basic cash handling.
This position requires the ability to work under pressure, interact professionally with patients and medical professionals, and adhere strictly to organisational policies, laboratory standard operating procedures, and ethical standards.
Key Responsibilities
Sample Administration and Processing
The successful candidate will administer the sorting, registration, and distribution of samples according to prescribed standard operating procedures. This includes logging samples accurately, handling sample-related queries, and ensuring specimens are correctly prioritised and channelled to the appropriate laboratories or sites.
The role also involves dispatching specimens for processing, monitoring turnaround times, tracking courier deliveries, and ensuring results are received and distributed timeously in line with service standards.
Laboratory Coordination and Reporting
The Admin Clerk / Receptionist will perform hospital rounds to distribute reports and collect submitted samples for processing. Responsibilities include monitoring report progress, filing laboratory results, handling report-related queries, and ensuring delivery within prescribed turnaround times.
The role further requires investigating bottlenecks within pre-analytical laboratory processes and supporting the resolution of operational challenges to maintain service efficiency.
Reception and Customer Service
The position includes full management of the reception area, providing relevant information to patients and clients, directing them to the appropriate departments, and delivering a high standard of customer service at all times.
The successful candidate must apply the principles of customer care within the medical pathology environment, interacting professionally, ethically, and empathetically with patients, doctors, and healthcare staff.
Administrative and Cash Handling Duties
The Admin Clerk / Receptionist will handle administrative queries and customer complaints, ensuring timely resolution and appropriate escalation where required. The role includes receiving cash from patients and ensuring accurate banking of funds in compliance with standard operating procedures.
Additional responsibilities include incident reporting, logging customer complaints, reading and actioning tasks on the laboratory information management system, and maintaining accurate administrative records.
Scanning, Systems, and Housekeeping
The role involves preparing and scanning patient forms onto the laboratory scanning system (Oculus) and resolving scanning incompletes according to standard operating procedures. The incumbent must ensure adherence to laboratory information system requirements and organisational policies.
Basic housekeeping duties form part of the role, including maintaining cleanliness in the working area and ensuring equipment is suitably prepared for use.
Stock Control and Compliance
The Admin Clerk / Receptionist will monitor stock levels, place orders for additional materials when required, and ensure delivery of stock to doctors’ rooms. The role requires strict adherence to uniform protocols, organisational policies, and standard operating procedures at all times.
Minimum Requirements
To be considered for this role, candidates must meet the following requirements:
-
Grade 12 or relevant NQF Level 4 qualification
-
0–1 year relevant working experience
-
Computer literacy
-
Knowledge of organisational policy and procedures
-
Familiarity with laboratory information systems
-
BSc Degree will be advantageous
Desired Skills and Competencies
The ideal candidate will demonstrate the following skills and attributes:
-
Strong administrative skills
-
High attention to detail
-
Excellent communication skills
-
Professional telephone etiquette
-
Customer orientation and empathy
-
Ability to maintain confidentiality and sensitivity
-
Interpersonal skills and patience
-
Ability to cope with nervous or distressed patients
-
Ability to work under pressure and as part of a team
-
Flexibility and adaptability
-
Business numeracy skills
-
Adherence to company dress code
Work Experience
-
0 to 1 year relevant administrative or reception experience
-
Experience within a medical, laboratory, or healthcare environment will be advantageous
Salary and Working Conditions
-
Position Type: Permanent
-
Location: KZN – Alberlito
-
Compensation: Commensurate with qualifications and experience
Apply for Admin Clerk / Receptionist – KZN Alberlito
Suitable candidates are encouraged to submit their applications before the closing date.
Reference Number: 1126547
Closing Date: 19 January 2026
Applications should be submitted through the official recruitment process or via the platform below:
Apply for this position
If you do not receive feedback by the closing date or within a reasonable period thereafter, please consider your application unsuccessful.
Leave a Reply