Deliver Exceptional After-Sales Support in a Leading Automotive Environment
Motus Hino Mbombela, part of the Motus Corporation and operating within the Toyota & Hino business unit, is seeking a highly organised and service-driven Administrator: Service Advisor to join its dynamic service department in Mbombela, Mpumalanga.
This permanent role is ideal for an experienced automotive professional who thrives in a fast-paced workshop environment, values accuracy and customer satisfaction, and is committed to maintaining high service standards at all times.
About the Role
Reporting to the Service Manager, the Administrator: Service Advisor plays a critical role in coordinating workflow within the service department. The position serves as a key link between service advisors, technicians, foremen, and customers, ensuring smooth daily operations, accurate administration, and excellent customer communication.
Key Responsibilities
Service Department Coordination
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Coordinate workflow between service advisors, foremen, technicians, and customers.
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Update service customers on bookings, progress, and completion timelines.
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Communicate effectively with all service staff to ensure operational efficiency.
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Ensure workshop opening and closing procedures are completed accurately and on time.
Vehicle and Workshop Control
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Ensure the security of all vehicles, including locking vehicles and securing keys in the key safe.
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Confirm vehicles are parked outside each morning and keys are stored correctly.
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Ensure all vehicles with specific complaints are test-driven with a Foreman or Quality Controller.
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Confirm that all vehicles are test-driven before customer collection.
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Maintain a clean and orderly workshop environment at all times.
Job Card and Administrative Management
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Create job cards and follow correct booking-in procedures.
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Ensure job cards are accurately completed and signed off by technicians, foremen, and service advisors.
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Cost job cards timeously and ensure correct processing.
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Monitor and record comebacks and report accordingly.
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Check job cards to ensure compliance with company processes.
Parts, Quotes, and Warranty Support
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Assist technicians with quotations in a timely manner.
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Prepare quotations for customer and management approval.
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Follow up on parts ordered for workshop jobs.
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Ensure parts are ordered according to the prescribed parts ordering system.
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Check warranty systems for payments and rejections.
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Liaise with banks to obtain approval for work to be carried out.
Customer Service and Sales Support
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Book vehicles into the workshop efficiently.
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Sell accessories and additional work where appropriate.
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Follow up on declined or unsuccessful sales.
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Provide support to the Service Manager, Controller, Foreman, and Service Receptionist.
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Promote and enforce adherence to safety standards at all times.
Qualifications and Experience
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Grade 12 (Matric) certificate.
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Minimum of 3 years’ experience as a Service Advisor.
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Service Advisor Certificate (essential).
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Commercial motor industry experience (essential).
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Computer literacy.
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Excellent verbal communication skills.
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Clear criminal record.
Key Competencies
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Exceptional attention to detail.
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Strong organisational and administrative skills.
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Ability to multitask in a high-pressure environment.
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Customer-focused mindset with a commitment to service excellence.
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Strong teamwork and communication abilities.
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Ability to work independently and follow established processes accurately.
Why Join Motus Corporation
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Be part of one of South Africa’s leading automotive groups.
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Work within a respected Toyota & Hino dealership environment.
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Gain stability through a permanent role with growth potential.
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Contribute to a professional, customer-focused service department.
Application Process
If you meet the requirements and are ready to take the next step in your automotive career, submit your application through the official recruitment platform below:
Closing Date: 21 January 2026
Only shortlisted candidates will be contacted. If you do not receive feedback within four weeks of the closing date, please consider your application unsuccessful.
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