GENERAL ASSISTANT: EBONY PARK (TEMBISA, GAUTENG)

A leading national retail group is inviting external candidates to apply for the position of General Assistant at our Ebony Park branch in Tembisa. This is an external applications only opportunity designed for hardworking individuals who are passionate about retail excellence and community service. If you are looking for a permanent role that offers stability, a professional working environment, and the chance to grow within a major corporate structure, this position in the heart of Tembisa is the perfect starting point for your career.

Job Overview

Created At: 2025/12/18
Status: Active
Location: Ebony Park, Tembisa, Gauteng
Job Type: Permanent / External
Minimum Education: Grade 10 / NQF 3

Role Purpose

The General Assistant at Ebony Park is a multi-functional role essential to the store’s daily success. You are responsible for ensuring every customer receives comprehensive service, from expert product advice to a seamless checkout experience. Your duties will include high-standard merchandising, accurate shelf price labeling, and maintaining impeccable housekeeping within your designated aisle. This role requires resilience, as you will be expected to work under pressure during peak periods, including weekends and public holidays.

Key Performance Areas & Responsibilities

1. Customer Service & Engagement

Product Advice: Actively advise and assist customers in finding the correct products for their specific needs, handling all queries with a positive “can-do” mentality.
Problem Solving: Assist with and resolve customer complaints efficiently, ensuring a high level of client satisfaction and loyalty.
Hospitality: Create a welcoming store environment by being approachable, friendly, and showing genuine interest in the customer’s shopping experience.

2. Merchandising & Planogram Standards

Stock Alignment: Ensure your area of responsibility is fully merchandised according to the specific store layout and technical planograms.
Bulk Management: Oversee the safe merchandising of bulk stock areas, ensuring heavy items are packed logically and securely.
Pricing Accuracy: Maintain 100% accuracy in shelf price labeling to prevent customer frustration and ensure pricing transparency.

3. Housekeeping & Facility Management

Hazard-Free Aisles: Ensure that your designated area is free of obstacles, allowing customers to move safely without risk of injury or irritation.
Stock Receiving: Merchandise stock immediately upon arrival to keep the floor clear and maintain a “full-shelf” appearance.
Sanitation Checklists: Complete mandatory checklists for the canteen and facility schedules (toilets/showers) when on duty to maintain hygiene standards.

4. Safety (OHSA) & Stock Integrity

Safety Gear: Strictly adhere to OHSA requirements, including the consistent use of safety gear and ensuring all racking is safe for customers and staff.
Stock Loss Prevention: Monitor and report any damaged or expired stock to the Store Manager immediately to minimize financial shrinkage.
Security Reporting: Report any inventory discrepancies or suspicious activities to ensure a secure trading environment.

Minimum Requirements & Qualifications

To be considered for this professional General Assistant role in Ebony Park, candidates must meet the following:

Option A: Minimum Grade 10 or NQF 3 plus at least one (1) year of work-related retail experience.
Option B: Grade 12 (Matric) without prior work experience.
Communication: Ability to communicate fluently in English and the dominant language spoken in the Tembisa/Ebony Park area (e.g., isiZulu or Sepedi).
Identity: Must possess a valid South African ID or a legal work permit.
Math Skills: Ability to perform basic numerical calculations accurately for stock and pricing tasks.
Stamina: Physically fit and willing to work shifts, weekends, and public holidays.

Core Values & Competencies

Integrity: Sincere and honest, keeps promises, and handles sensitive store information with care.
Accuracy: Effectively handles detailed information and invests energy in checking work for mistakes.
Client Focus: Friendly, approachable, and actively responds to customer wishes and needs.
Personal Development: Aware of own strengths and weaknesses; proactive about gaining in-depth knowledge and attending training programs.

Why Join the Ebony Park Team?

Ebony Park is a vibrant, fast-growing community, and our store is a central hub for local residents. We offer:

Permanent Employment in a professional, corporate retail environment.
Skills Training: On-the-job training in merchandising, safety, and customer relations.
Growth Potential: A clear pathway for dedicated individuals to move into supervisory or administrative roles.

How to Apply

Interested external candidates who meet the requirements are encouraged to apply through our official career portal. Ensure your CV clearly states your education level and any previous retail experience.

Official Apply Link: General Assistant – Ebony Park Tembisa

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