Motus Corporation, South Africa’s leading automotive group, is seeking a high-caliber Service Advisor to join the Hyundai SA team within the Western Cape Region. This permanent mid-senior position is the heartbeat of the dealership’s service department. If you are a customer-centric professional who excels at translating technical jargon into clear value for clients, while maintaining the efficiency of a busy workshop, this role at Hyundai Western Cape is the perfect platform for your career growth.
Job Overview
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Closing Date: 2026/01/09
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Reference: Hyundai WC – Service Advisor
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Division: Hyundai SA (Motus Vehicles)
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Experience: Mid-Senior (Automotive Experience Preferred)
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Job Type: Full-time / Permanent
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Location: Cape Town & Surrounding Western Cape Region
Job Summary
The Service Advisor acts as the primary liaison between the vehicle owner and the technical workshop. You are the “face” of Hyundai Service, responsible for ensuring a world-class customer experience from the moment a client enters the service drive. This role requires a sophisticated blend of technical understanding, sales ability, and administrative precision. You will manage the entire service flow, ensuring that customer concerns are documented accurately and that vehicle repairs are completed to the highest standards, on time and within budget.
Key Performance Areas & Responsibilities
1. Customer Intake & Consultation
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Professional Greeting: Welcome customers in a friendly, professional manner, setting a positive tone for the service experience.
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Needs Assessment: Listen intently to customer concerns and accurately document vehicle symptoms or maintenance needs on the job card.
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Consultative Advice: Advise customers on necessary maintenance schedules and provide expert recommendations for vehicle longevity.
2. Technical Liaison & Communication
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Workshop Coordination: Communicate effectively with technicians to monitor the progress of repairs and ensure that the workshop schedule is optimized.
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Accurate Estimates: Provide customers with detailed and accurate cost estimates for repairs, ensuring transparency regarding labor and parts.
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Status Updates: Keep customers informed throughout the day regarding the status of their vehicle, managing expectations regarding completion times.
3. Service Delivery & Customer Care
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Logistics Coordination: Organize loaner vehicles, shuttle services, or alternative transportation for customers to ensure minimal disruption to their day.
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Quality Assurance: Verify that all requested work has been completed and that the vehicle is ready for a professional handover.
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Post-Service Follow-up: Contact customers following their visit to ensure total satisfaction and address any lingering concerns, driving high Customer Satisfaction Index (CSI) scores.
4. Administration & Organizational Excellence
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Record Keeping: Maintain meticulous digital and physical records of service history and customer interactions.
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Work Area Standards: Maintain a clean, organized, and professional service desk area that reflects the Hyundai brand image.
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System Proficiency: Utilize dealership management systems (DMS) to process repair orders, track parts, and finalize billing.
Requirements & Qualifications
To be considered for this mid-senior role at Hyundai, candidates must meet the following:
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Education: High school diploma (Matric) or equivalent.
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Experience: Previous experience in customer service or automotive service advising is highly preferred. Mid-senior level candidates with a proven track record in the automotive industry will be prioritized.
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Communication: Exceptional verbal and written communication skills in English (Afrikaans or Xhosa is a benefit in the Western Cape).
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Skills: Strong organizational skills and the ability to thrive in a high-pressure, fast-paced workshop environment.
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Tech Savvy: Proficient in standard computer software and the ability to quickly master new Dealership Management Systems.
Core Competencies
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Interpersonal Skills: A natural ability to build rapport with diverse clients and influence positive outcomes.
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Technical Acumen: Sufficient knowledge of vehicle mechanics to explain repair needs clearly to non-technical customers.
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Conflict Resolution: Ability to handle difficult situations or customer complaints with empathy and professionalism.
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Attention to Detail: Precision in documenting technical issues to ensure technicians get it right the first time.
Why Join Motus and Hyundai SA?
As part of the Motus Group, Hyundai Western Cape offers a professional environment where merit is rewarded. We provide ongoing training to keep you updated on the latest automotive technologies and service standards. This role offers competitive remuneration and the prestige of working for one of the most reliable automotive brands in the world.
How to Apply
If you have a passion for the automotive industry and a commitment to delivering top-notch service, apply today through the official Motus recruitment portal:
Official Apply Link: Service Advisor – Hyundai Western Cape
Explore More Automotive & Service Careers
Looking for other service advisor, workshop manager, or automotive sales roles in the Western Cape? Explore these resources:
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