Pepkor Lifestyle, the powerhouse behind South Africa’s most loved retail brands, is seeking a meticulous and customer-centric Service Centre Administrator to join the HiFi Corp team at The Pavilion Shopping Centre in Westville, KwaZulu-Natal. This permanent entry-level position is a vital operational role that bridges the gap between technical service, administration, and floor sales. If you are a disciplined professional with a passion for consumer electronics and a commitment to operational excellence, HiFi Corp offers a thriving career path within the Pepkor Group.
Job Overview
-
Closing Date: 2025/12/29
-
Reference: HiFi Corp – Pavilion
-
Job Title: Service Centre Administrator
-
Division: HiFi Corp (Pepkor Lifestyle)
-
Experience: Entry Level (1-2 Years)
-
Job Type: Permanent
-
Location: Westville, KwaZulu-Natal, South Africa
Why Choose Pepkor Lifestyle?
Joining Pepkor Lifestyle means stepping into a rewarding career that empowers you to drive results and unlock your potential. As a Service Centre Administrator, you will contribute to a mission of making quality living accessible to all. We offer an innovative environment that embraces creativity, continuous improvement, and competitive benefits packages designed to reward high performance and meaningful contribution.
Key Performance Areas & Responsibilities
1. Customer Service & Technical Liaison
-
Service Excellence: Act as the primary point of contact for customers visiting the Service Centre, providing professional and efficient assistance for repairs, returns, and technical queries.
-
Query Resolution: Manage the end-to-end service process, ensuring customers are kept informed of the status of their products and that resolutions are reached timeously.
-
Product Knowledge: Maintain up-to-date knowledge of the latest audio-visual equipment, appliances, and digital tech to provide accurate advice.
2. Operational Administration & Sales
-
Target Achievement: While primarily administrative, you will contribute to achieving the branch’s sales targets by identifying opportunities for product replacements or upgrades.
-
Service Documentation: Accurately capture all service data and repair information in the company’s administrative systems to ensure a clear audit trail.
-
Merchandising: Assist in maintaining the store’s presentation and merchandising standards, ensuring the service area is neat, professional, and inviting.
3. Safety, Security & Teamwork
-
Risk Management: Contribute to the safety and security of the branch by adhering to strict protocols regarding stock handling and customer property.
-
Self-Management: Demonstrate effective self-management and collaborate with the wider HiFi Corp team to ensure a seamless customer journey.
-
Workflow Efficiency: Manage the flow of products between the store and external repair centers to minimize turnaround times.
Qualification and Experience Requirements
To be considered for this professional administrative role at HiFi Corp Pavilion, candidates must meet the following criteria:
-
Education: Grade 12 (Matric) qualification is essential.
-
Experience: Minimum of 1-2 years of proven experience within a retail environment, preferably in a service-oriented or administrative capacity.
-
Industry Knowledge: Familiarity with consumer electronics and the retail sales cycle.
-
Attributes: A passionate approach to customer service, strong organizational skills, and a result-driven mindset.
Core Competencies
-
Interpersonal Skills: Exceptional verbal and written communication skills to handle diverse customer interactions.
-
Technical Savvy: Ability to quickly learn and navigate retail administrative systems and technical product specifications.
-
Attention to Detail: Precision in capturing service data and managing stock records.
-
Team Synergy: A proactive team player who can balance administrative duties with floor support.
Why Join the HiFi Corp Team at The Pavilion?
The Pavilion is a flagship destination for shoppers in KwaZulu-Natal, offering a high-energy environment for retail professionals. Working for HiFi Corp under the Pepkor Lifestyle banner provides you with job stability, professional development opportunities, and the prestige of working for a leading retail organization. We value resilience, innovation, and a “can-do” attitude.
How to Apply
If you have the required 1-2 years of retail experience and the administrative discipline to excel at the HiFi Corp Service Centre, please apply through the official Pepkor recruitment portal before the closing date:
Official Apply Link: Service Centre Administrator – HiFi Corp Pavilion
Explore More Retail & Admin Careers
Looking for other administrative or service-related roles in Westville or the wider Durban area? Explore these resources:
Leave a Reply