Pepkor Lifestyle, a dominant force in South African retail, is seeking a hard-working and energetic Customer Service Advisor to join the Home Tech Sleep team at Canal Walk, Cape Town. This permanent entry-level position is situated in one of the country’s most prestigious shopping environments, where high-end technology meets home comfort. If you are a target-driven professional with experience in financial administration and a passion for cellular and furniture retail, this is your chance to join the Pepkor Group.
Job Overview
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Posted Date: 2025/12/23
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Reference: Canal Walk – Home Tech Sleep
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Job Title: Customer Service Advisor
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Division: Home Tech Sleep (Pepkor Lifestyle)
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Experience: Entry Level
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Job Type: Permanent
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Location: Canal Walk, Century City, Cape Town
Introduction
In this fast-paced retail environment, the Customer Service Advisor is the heartbeat of the store. You will be responsible for the professional interaction with all customers, ensuring that every tech or furniture transaction is processed with 100% accuracy. This role requires a unique blend of sales hunger and administrative precision, where the goal is to meet aggressive targets while upholding the highest standards of integrity.
Key Performance Areas & Responsibilities
1. Customer Centricity & Sales Excellence
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Individual Targets: Actively work towards achieving personal sales and service targets within the Tech and Furniture segments.
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Product Knowledge: Maintain up-to-date knowledge of the latest cellular technology, appliances, and sleep solutions to provide expert advice.
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Front-of-House: Manage the reception and switchboard, providing a professional first point of contact for all inquiries.
2. Financial Administration & Transaction Processing
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Accurate Processing: Handle all customer transactions, including cash, credit applications, and digital payments, with high precision.
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Cash Management: Perform daily cash-ups and ensure all financial administration is completed in accordance with company policy.
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Fraud Detection: Remain vigilant and apply fraud detection techniques to protect the business and the customer during high-value transactions.
3. Operational Support & Merchandising
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Stock Management: Assist with the receiving and dispatching of stock, ensuring inventory records remain accurate.
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Store Presentation: Take pride in merchandising, housekeeping, and overall store presentation to ensure a world-class shopping environment.
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Safety & Security: Adhere to all security protocols to safeguard stock, staff, and customers.
Minimum Requirements & Qualifications
To be considered for this role at Home Tech Sleep Canal Walk, candidates must meet the following criteria:
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Education: Matric (Grade 12) with strong numeracy skills.
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Experience: Practical experience in a financial or administration role is essential. Previous experience in Cellular or Retail environments is required.
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Technical Skills: Computer literacy is mandatory (MS Office). SAP experience is a distinct advantage.
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Communication: Exceptional verbal and written communication skills with professional telephone etiquette.
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Attributes: High level of integrity, conscientious nature, and a results-oriented mindset.
Core Competencies
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Numerical Accuracy: Ability to work with large sums of money and complex financial data without error.
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Attention to Detail: Precision in administrative tasks and transaction processing.
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Interpersonal Skills: Ability to work effectively within a diverse team and engage with a sophisticated customer base.
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Resilience: Ability to thrive in a high-pressure, fast-paced retail hub like Canal Walk.
Why Join the Home Tech Sleep Team?
Canal Walk is Cape Town’s premier retail destination, offering a high-volume environment for those looking to accelerate their career. Joining Pepkor Lifestyle means being part of a stable, JSE-listed group that offers continuous professional development. At Home Tech Sleep, you will work with cutting-edge tech and premium furniture brands, gaining diverse experience in multiple retail categories.
How to Apply
If you have the financial admin background and the retail energy to excel at Canal Walk, please submit your application through our official portal:
Official Apply Link: Customer Service Advisor – Home Tech Sleep
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