Motus Corporation, South Africa’s leading automotive retail group, is inviting applications for a professional and polished Receptionist at Mercedes-Benz Sandton. This permanent, entry-level position is more than just a front-desk role; it is the vital first point of contact for one of the world’s most prestigious luxury automotive brands. If you are a sophisticated communicator who thrives in a high-pressure, premium environment and possesses a commitment to five-star service excellence, this is your opportunity to join the Mercedes-Benz Passenger Cars division in the heart of Johannesburg.
Job Overview
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Closing Date: 2025/12/29
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Reference: Mercedes-Benz Sandton – Reception
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Job Title: Receptionist
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Division: Retail / Mercedes-Benz
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Job Type: Permanent
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Location: Sandton, Johannesburg, Gauteng
Position Summary
Reporting to the Service Manager, the Receptionist at Mercedes-Benz Sandton is responsible for providing first-line communication. You will act as the brand ambassador, ensuring that every visitor and caller receives a pleasant, courteous, and high-end welcome. The role involves managing a high volume of incoming calls, coordinating communications across all dealership departments, and maintaining a reception area that reflects the luxury and precision of the Mercedes-Benz brand.
Key Performance Areas & Responsibilities
1. Switchboard & Communication Management
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Prompt Response: Ensure all incoming calls are answered promptly and pleasantly, maintaining a professional telephone etiquette at all times.
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Message Accuracy: Take detailed messages and ensure they are conveyed timeously to the relevant staff members.
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Call Management: Actively limit “hang-on” calls by offering call-backs to ensure a smooth and frustration-free experience for the customer.
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Dealer Directory: Update and distribute internal telephone lists to all dealership staff regularly.
2. Customer Relations & Front Desk Excellence
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Courteous Welcome: Provide a first-class reception for all walk-in customers, ensuring they are directed to the correct department (Sales, Service, or Parts).
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Area Maintenance: Ensure the cleanliness and aesthetic order of the reception and waiting areas to align with luxury brand standards.
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Interdepartmental Liaison: Maintain clear and professional communication with all staff members across the dealership.
3. Administrative Support
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Task Assistance: Perform small administrative functions and provide general office support as requested by management.
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Data Integrity: Assist with basic data entry or filing tasks during quieter periods to support the Service and Sales teams.
Qualification and Experience Requirements
To represent the Mercedes-Benz brand in Sandton, candidates must meet the following criteria:
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Experience: A minimum of 3 years’ receptionist experience is essential.
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Education: A minimum of Grade 12 (Matric).
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Industry Background: Previous experience within the Motor Industry is a significant advantage.
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Certification: A Receptionist Certificate will be considered an added advantage.
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Compliance: Must have a clear Criminal Record (non-negotiable).
Behavioural Competencies
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Service Driven: Naturally friendly with a deep passion for delivering exceptional customer experiences.
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Composure: Resilient and composed when handling a busy switchboard or demanding customers under pressure.
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Reliability: Punctual and responsible with a strong work ethic.
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Communication: Excellent verbal communication skills in English (additional South African languages are a plus).
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Attention to Detail: Detail-oriented approach to message taking and administrative tasks.
Why Join Motus Mercedes-Benz Sandton?
Working at Mercedes-Benz Sandton places you at the pinnacle of the South African automotive retail sector. As part of the Motus Corporation, you will benefit from a stable corporate environment, opportunities for professional growth, and the prestige of working with a global luxury leader. Mercedes-Benz Sandton is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.
How to Apply
If you have the 3 years of experience required and the professional poise to lead our front desk, please submit your up-to-date CV highlighting your achievements and skills via the Motus recruitment portal:
Official Apply Link: Receptionist – Mercedes-Benz Sandton
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