TWK Agri, a leading force in the agricultural and financial services sectors, is seeking a meticulous and energetic Clerk (Admin) to join their Insurance department in Nelspruit (Mbombela), Mpumalanga. This permanent entry-level position is situated within the Financial Services division and is ideal for an administrative professional with a background in insurance or medical aid schemes. If you are a detail-oriented individual who excels at client service and data integrity, this is a prime opportunity to grow your career with a trusted industry leader.
Job Overview
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Closing Date: 2026/01/09
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Reference: Insurance Department – Nelspruit
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Job Title: Clerk (Admin)
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Division: Financial Services
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Job Type: Permanent
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Location: Nelspruit, Mpumalanga, South Africa
Job Summary
The Clerk (Admin) provides critical administrative support within the Medical Aid department. The core focus of this role is to ensure the seamless processing of claims, managing hospital authorizations, and resolving client queries. As a key link between the company, its brokers, and its clients, the incumbent will maintain accurate records in the CRM system and ensure that all correspondence is handled with professionalism and speed.
Key Performance Areas & Responsibilities
1. Medical Aid & Insurance Administration
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Claims Processing: Efficiently process and monitor medical aid and insurance claims from submission to resolution.
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Authorizations: Handle hospital authorization requests, ensuring all required documentation is present and accurate.
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Query Resolution: Act as the first point of contact for client and broker queries, providing clear and helpful information.
2. Data Management & CRM
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Data Capturing: Accurately capture and update client information, claim details, and financial data within the system.
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CRM Maintenance: Maintain the Customer Relationship Management (CRM) database by logging all communications with clients and brokers consistently.
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Record Keeping: Ensure that all physical and digital files are organized and up to date for audit and reporting purposes.
3. Divisional Support & Communication
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Documentation: Prepare professional documents, process correspondence, and assist the Financial Services Division with various administrative tasks.
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Stakeholder Liaison: Maintain constant and effective communication with clients and brokers to foster strong professional relationships.
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Reporting: Support the team by ensuring all daily tasks are completed within set deadlines to maintain service delivery standards.
Qualification and Skills Requirements
To be successful in this application, candidates must meet the following criteria:
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Education: Matric / Grade 12.
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Experience: Minimum of 3 years’ work experience in a professional administrative position.
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Industry Knowledge: Previous experience in the Insurance or Medical Aid industry is highly advantageous.
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Digital Literacy: Proficiency in the Microsoft Office Suite, specifically Excel, and experience with CRM software.
Core Competencies
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Communication: Excellent interpersonal and verbal/written communication skills.
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Organization: Strong planning and organizational abilities with a “deadline-driven” mindset.
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Attributes: Hard-working, conscientious, energetic, and able to work effectively under pressure.
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Leadership: Potential for strong leadership skills within a team environment.
Why Join TWK Agri Financial Services?
TWK Agri is a diversified group that offers a stable and professional work environment. Joining the Insurance team in Nelspruit allows you to work at the intersection of agriculture and finance, providing essential services to a dedicated client base. The company supports Employment Equity principles and offers a platform for entry-level professionals to gain deep industry expertise.
How to Apply
If you have the required 3 years of administrative experience and a passion for client service, please apply through the official TWK Agri recruitment portal:
Official Apply Link: Clerk (Admin) – TWK Nelspruit
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