Reference Number: SI-534
Location: Port Edward
Job Type: Permanent
Positions Available: 1
Closing Date: Open until filled
About Sun International
Sun International is a leading hospitality and gaming company in Southern Africa, offering world-class entertainment, casinos, and loyalty programmes. We create exceptional guest experiences across our gaming floors and are committed to operational excellence, compliance, and professional growth for our employees.
Position Overview
The Gaming Cashier is the frontline customer service point responsible for handling cash transactions, chip exchanges, and financial operations on the gaming floor. This role ensures accuracy, security, and compliance with gaming regulations while delivering excellent customer experiences.
Key Responsibilities
- Prepared Work Area:
- Ensure all cash desk equipment is functioning and ready for service.
- Check cleanliness of workstation and follow up on equipment faults.
- Customer Engagement:
- Greet and acknowledge guests warmly, ensuring a professional experience.
- Educate guests on facilities, promotions, and products.
- Handle customer complaints and requests, escalating when necessary.
- Count Administration:
- Clear slot machines on count days and capture transactional data.
- Conduct daily counts and report suspicious transactions.
- Maintain accurate documentation for auditing purposes.
- Cash Desk Transactions:
- Handle cash, chip, voucher, and smart card exchanges.
- Conduct pay-outs, reconciliations, and end-of-shift cash-ups.
- Identify and escalate suspicious or fraudulent transactions.
- Secure and transport float as required.
- Know-How & Problem Solving:
- Apply work procedures practically, plan short-term operational tasks.
- Take initiative in decision-making within defined procedures.
- Facilitate operational processes while following policies, rules, and internal controls.
Job Requirements
- Education: Grade 12.
- Experience: Previous experience in customer-facing/cashiering role; gaming industry experience advantageous.
- Licensing: Must meet requirements for a gaming license.
- Skills & Competencies:
- Excellent customer service, numerical skills, and attention to detail.
- Ability to detect fraudulent currency and adhere to FICA regulations.
- Basic computer literacy and knowledge of cash desk equipment.
- Problem-solving, following instructions, honesty, and presentable appearance.
- Work Conditions:
- Ability to work shifts that meet operational requirements.
- Work in designated smoking areas when required.
- Physical mobility to perform job duties.
Core Competencies
- Cash Handling & Transaction Accuracy
- Customer Service & Communication Skills
- Problem Solving & Initiative
- Compliance with Gaming & FICA Regulations
- Attention to Detail & Accountability
- Team Cooperation & Flexibility
Why Join Sun International?
- Be part of a dynamic, customer-facing gaming team.
- Gain hands-on experience in cash management and gaming operations.
- Work in a professional, fast-paced environment with opportunities for growth.
- Contribute to exceptional guest experiences and operational excellence.
POPIA Compliance
By applying, candidates consent to Sun International processing personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. Data will be used strictly for recruitment purposes and securely stored.
How to Apply
Submit your application via the official Sun International Careers portal, including your CV and cover letter, quoting Reference SI-534. 👉 Apply here
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