Reference Number: SI-603
Location: Pretoria
Job Type: Contract
Positions Available: 1
Closing Date: Open until filled
About Sun International
Sun International is a leading hospitality and gaming company in Southern Africa, delivering world-class entertainment, casino, and loyalty experiences. Through its Sun MVG Loyalty Programme, the company offers unmatched customer engagement and rewards, creating memorable experiences for guests.
Position Overview
The MVG Host / Hostess is the frontline customer service point for the Sun MVG Loyalty Programme. This role is responsible for providing exceptional service to Sun MVG members and guests, ensuring adherence to company standards, gaming regulations, and loyalty programme operations.
Key Responsibilities
- Customer Service Preparation:
- Prepare workstations and check operating equipment prior to shifts.
- Restock marketing collateral, brochures, and cards at the MVG desk.
- Conduct handovers with previous/next shifts.
- Loyalty Programme Administration:
- Promote the Sun MVG Loyalty Programme and explain benefits to guests.
- Capture sign-up data and issue loyalty cards.
- Validate customer data and process points, redemptions, and reward vouchers.
- Assist in selling non-MVG player cards and conduct collateral audits.
- Creating Customer Experiences:
- Greet guests warmly, acknowledge arrival and departure, and provide professional service.
- Educate customers on facilities, products, promotions, and leverage upselling opportunities.
- Handle customer complaints and requests, escalating when necessary.
- Problem Solving:
- Interpret customer requirements and make decisions within defined procedures.
- Take ownership of guest queries and ensure compliance with internal policies and controls.
Job Requirements
- Education: Grade 12 with Maths Literacy.
- Experience: 2–4 years in a customer-facing role.
- Licensing: Must meet all requirements for a gaming license.
- Skills & Knowledge:
- Excellent customer service and communication skills.
- Knowledge of gaming products, loyalty programme operations, and responsible gambling principles.
- Problem-solving, attention to detail, conflict handling, emotional resilience.
- Proficient in MS Office; typing skills. Experience with SVC / Opera PMS / EGS / Promo Exec is an advantage.
- Work Conditions:
- Ability to work shifts that meet operational requirements.
- Work in a smoking environment.
- Physical mobility to move as required.
Core Competencies
- Problem Solving & Decision Making
- Customer Service Excellence
- Handling Conflict & Complaint Resolution
- Compliance & Responsible Gaming Awareness
- Attention to Detail
- Communication & Interpersonal Skills
- Team Cooperation & Adaptability
Why Join Sun International?
- Be part of a world-class hospitality and gaming team.
- Deliver exceptional service to loyalty members and high-value guests.
- Work in a dynamic, fast-paced environment with growth opportunities.
- Contribute to a customer-focused culture and engage in upselling and promotional activities.
POPIA Compliance
By applying, candidates consent to Sun International processing their personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. Personal data will be securely stored and used strictly for recruitment purposes.
How to Apply
Submit your application via the official Sun International Careers portal, including your CV and cover letter, quoting Reference SI-603.
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