Reference Number: GRPPE
Location: Gauteng (Johannesburg/Cape Town/Durban)
Job Type: Permanent
Positions Available: 1
Closing Date: Open until filled
About Sun International
Sun International is a leading entertainment and hospitality company in Southern Africa, renowned for innovative, digitally-driven experiences. Through SunBet, its omnichannel iGaming platform, Sun International combines technology, customer-centric design, and operational excellence to create world-class online gaming experiences.
Position Overview
The Senior Process Engineer will play a critical role in driving digital transformation and operational automation within SunBet. This position focuses on optimising business processes, implementing automation, and improving efficiency to deliver seamless customer experiences.
The Senior Process Engineer bridges business and technology, ensuring transformation initiatives are strategically aligned, scalable, and customer-focused.
Key Responsibilities
- Map, analyse, and optimise business processes across departments to identify inefficiencies.
- Design future-state processes aligned with digital strategy and customer expectations.
- Collaborate with product, engineering, and business teams to embed improvements and integrate systems.
- Evaluate and implement automation tools to drive efficiency and reduce operational friction.
- Standardise processes across channels and define KPIs to measure performance and adoption.
- Facilitate workshops, training, and change initiatives to foster a culture of innovation.
- Support the execution of SunBet’s digital transformation roadmap.
Minimum Requirements
- Experience: 8+ years in process engineering, business transformation, or operational improvement.
- Proven expertise in technology-enabled process redesign, automation, and RPA/low-code platforms.
- Hands-on experience with BPMN, Visio, Jira, ServiceNow, or other automation tools.
- Strong understanding of digital platforms, workflows, and customer journey mapping.
- Experience in iGaming, fintech, retail, or other customer-centric industries.
- Certification in Lean Six Sigma, BPM, or Agile methodologies.
Core Competencies
- Business Process Mapping & Analysis
- Process Design & Optimisation
- Automation & Digitisation Tools
- System Integration & Data Flows
- Performance Measurement & Reporting
- Documentation & Communication
- Digital Transformation Knowledge
- Regulatory & Compliance Awareness
- Analytical & Critical Thinking
- Change Leadership & Customer-centric Thinking
- Agile & Adaptable Work Style
- Innovation & Execution Excellence
Why Join Sun International / SunBet?
- Be at the forefront of digital transformation within South Africa’s leading iGaming platform.
- Work in a collaborative, innovative, and technology-driven environment.
- Drive meaningful process improvements that directly enhance customer experience.
- Grow professionally with exposure to cutting-edge automation and digital solutions.
POPIA Compliance
By applying, candidates consent to Sun International processing their personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. All personal data will be securely stored and used strictly for recruitment purposes.
How to Apply
Submit your application via the official Sun International Careers portal, including your CV and cover letter, quoting Reference GRPPE. 👉 Apply here
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