Client Service Officer: Quality Assurance (X47 Posts) | Eastern Cape Labour Centre Careers South Africa

November 29, 2025 admin Government Jobs & Public Sector Careers 0

Government jobs South Africa
Government jobs South Africa

Location: Multiple Labour Centres across Eastern Cape
Job Type: Permanent
Closing Date: [Insert Closing Date]
Reference Numbers: HR4/4/9/01 – HR4/4/9/48 (see individual postings above)
Salary: R269 499 per annum

About Company

The Department of Employment and Labour is committed to delivering high-quality employment and labour services in South Africa. Through effective administration of UIF benefits, employer services, and quality assurance processes, the department ensures compliance with legislation, supports work seekers and employers, and contributes to national employment objectives.

Position Overview

The Client Service Officer: Quality Assurance ensures operational and service excellence across Labour Centres and satellite offices. This role involves monitoring, verifying, and maintaining quality standards in client service delivery, UIF applications, and administrative processes.

Key Responsibilities

  • Provide screening services to clients.

  • Process UIF benefit applications and register payment continuation forms.

  • Perform administrative and operational functions in accordance with departmental procedures.

  • Monitor compliance with Batho Pele Principles, UIF, and departmental policies.

  • Support quality assurance initiatives to maintain accurate records and reports.

Minimum Requirements

  • Grade 12 / Senior Certificate

  • No experience required

Knowledge:

  • Unemployment Insurance Act and Regulations

  • Unemployment Insurance Contributions Act

  • Public Financial Management Act (PFMA)

  • Protection of Personal Information Act (POPIA)

  • Department of Labour and UIF Policies and Procedures

  • Treasury Regulations, UIF Vision, Mission, and Values

  • Batho Pele Principles

Skills:

  • Interpersonal and customer service skills

  • Telephone etiquette and interviewing

  • Computer literacy and report writing

  • Communication (verbal and written)

  • Listening and interpretation (UI Act & Contribution Act)

  • Conflict management and time management

  • Analytical thinking and ability to follow operational systems

Core Competencies

  • Strong client service and administrative skills

  • Attention to detail in processing UIF applications

  • Ability to work efficiently in a high-volume environment

  • Team player with excellent communication and interpersonal skills

Why Join

  • Contribute to the delivery of high-quality UIF and employer services

  • Work across multiple Labour Centres and satellite offices

  • Gain exposure and professional growth within the Department of Employment and Labour

POPIA Compliance

All personal information submitted for recruitment purposes will be processed in line with the Protection of Personal Information Act (POPIA) and will remain strictly confidential.

How to Apply

Applications must be submitted to the Deputy Director: Labour Centre Operations at the respective centres:

Hand-deliver applications to the respective Labour Centres as listed above.

For Attention: Deputy Director: Labour Centre Operations

Enquiries:

  • Ms N Getyeza: 047 491 0656

  • Ms L Nongena: 039 254 7201

  • Mr T Mgudane: 046 645 7700

  • Ms N Mkonto: 048 881 3010

  • Mr S Mshumpela: 049 892 2142

  • Mr M Njamela: 043 702 7500

  • Ms W Koba: 041 995 7047

  • Ms S Zaula: 047 501 5600

  • Ms N Mtwa: 039 253 1996

  • Mr S Thambo: 045 807 5477

  • Ms N Ntlokwana: 046 622 2104

  • Mr Mbande: 043 718 8380

  • Mr R Mbali: 051 633 2633

  • Ms N Mvanyashe: 045 932 1077

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