Client Service Officer: Employer Services (X50 Posts) | Eastern Cape Labour Centre Careers South Africa

November 29, 2025 admin Government Jobs & Public Sector Careers 0

Government jobs South Africa
Government jobs South Africa

Location: Multiple Labour Centres across Eastern Cape
Job Type: Permanent
Closing Date: [Insert Closing Date]
Reference Numbers: HR4/4/9/01 – HR4/4/9/46 (see individual postings above)
Salary: R269 499 per annum

About Company

The Department of Employment and Labour in South Africa provides vital employment services, ensuring work seekers and employers have access to equitable opportunities. Through administration of the Unemployment Insurance Fund (UIF), employer services, and labour market programs, the department supports national employment goals and contributes to socio-economic development across communities.

Position Overview

The Client Service Officer: Employer Services is responsible for delivering front-line services to clients, including work seekers and employers. This role ensures effective processing of UIF applications, payment continuation forms, and administrative functions while upholding departmental policies and the Batho Pele Principles.

Key Responsibilities

  • Provide screening services to clients and work seekers.

  • Process Unemployment Insurance Fund (UIF) applications and register payment continuation forms.

  • Perform administrative and operational functions at Labour Centres and satellite offices.

  • Ensure compliance with departmental policies, procedures, and guidelines.

  • Assist clients in understanding UIF benefits and services.

  • Maintain accurate records and reports of client interactions and service delivery.

Minimum Requirements

  • Grade 12 / Senior Certificate.

  • No previous work experience required.

Knowledge:

  • Unemployment Insurance Act and Regulations

  • Unemployment Insurance Contributions Act

  • Public Financial Management Act (PFMA)

  • Protection of Personal Information Act (POPIA)

  • Department of Labour and UIF Policies and Procedures

  • Treasury Regulations, UIF Vision, Mission, and Values

  • Batho Pele Principles

Skills:

  • Interpersonal and customer service skills

  • Telephone etiquette and interviewing

  • Computer literacy and report writing

  • Communication (verbal and written)

  • Listening and interpretation (UI Act & Contribution Act)

  • Conflict management and time management

  • Analytical thinking and ability to learn operational systems

Core Competencies

  • Strong client-facing and administrative skills.

  • Attention to detail in processing UIF applications and employer services.

  • Ability to work efficiently in a high-volume, multi-location environment.

  • Team player with excellent interpersonal and communication skills.

Why Join

  • Play a key role in delivering public employment and UIF services.

  • Gain experience across multiple labour centres and satellite offices.

  • Opportunity for professional growth and exposure within the Department of Employment and Labour.

POPIA Compliance

All personal information submitted for recruitment purposes will be processed in accordance with the Protection of Personal Information Act (POPIA) and will remain strictly confidential.

How to Apply

Send your applications to the Deputy Director: Labour Centre Operations at the respective centres:

Hand-deliver applications to the respective Labour Centres as listed above.

For Attention: Deputy Director: Labour Centre Operations

Enquiries:

  • Ms N Getyeza: (047) 491 0656

  • Ms L Nongena: (039) 254 7201

  • Mr T Mgudane: (046) 645 7700

  • M. N Mkonto: (048) 881 3010

  • M. S Mshumpela: (049) 892 2142

  • M. M Njamela: (043) 702 7500

  • M. W Koba: (041) 995 7047

  • Ms S Zaula: (047) 501 5600

  • Ms N Mtwa: (039) 253 1996

  • Mr S Thambo: (045) 807 5477

  • Ms N Ntlokwana: (046) 622 2104

  • Mr Mbande: (043) 718 8380

  • Mr R Mbali: (051) 633 2633

  • Ms N Mvanyashe: (045) 932 1077

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