Location: Rabie Ridge & Modderfontein, Gauteng
Job Type: Contract
Closing Date: 10 December 2025
Reference Number: SM-7103
Salary: Market Related
About Smollan
Smollan is a global leader in sales, marketing, and brand activation solutions. We are on a transformational journey to create a workplace that champions diversity, inclusion, and employee empowerment. Operating across FMCG, retail, and mobile business sectors, Smollan provides innovative solutions that connect brands to their customers in meaningful ways. Our mission is to deliver measurable business impact while developing exceptional career opportunities for our people.
Position Overview
Smollan is seeking proactive, motivated, and results-driven individuals to join our team as Product Consultants for Rabie Ridge and Modderfontein. The successful candidates will play a pivotal role in representing Smollan’s products and services, driving sales, increasing customer engagement, and achieving set targets at an in-store level.
As a Product Consultant, you will act as a trusted ambassador of the brand, ensuring that customers receive exceptional service while promoting our products in the forecourt environment. This role is ideal for individuals with strong sales acumen, excellent customer service skills, and the ability to work in a fast-paced retail environment.
Key Responsibilities
Customer Experience Management
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Manage customer vetting and registration processes efficiently.
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Oversee the rental and product delivery processes.
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Gather customer feedback and suggestions to continuously improve service offerings.
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Ensure that customer complaints, queries, and requests are addressed and resolved promptly.
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Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
Inventory Management
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Monitor, track, and maintain inventory, ensuring proper storage and accountability of all equipment.
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Charge devices and maintain equipment to support operational readiness.
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Identify discrepancies in inventory and implement corrective measures.
Compliance and Standards
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Ensure compliance with brand management, HSSE regulations, and operational standards onsite.
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Escalate non-compliance issues to management promptly and ensure corrective actions are taken.
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Maintain discipline and uphold brand representation standards in all customer interactions.
Reporting and Analysis
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Capture and submit daily, weekly, and monthly reports based on customer interactions, sales, and product performance.
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Provide insights and feedback on what is working and highlight areas that require improvement.
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Monitor performance indicators and contribute to the development of actionable strategies.
Administration and Communication
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Maintain accurate records of sales, customer interactions, and inventory.
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Communicate effectively with team members and management to ensure operational efficiency.
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Identify challenges and propose corrective actions to improve workflow and customer satisfaction.
Key Competencies
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Organizational commitment and dedication to achieving objectives.
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Teamwork and collaboration to achieve collective performance goals.
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Strong relationship-building and interpersonal skills.
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Agility and adaptability in fast-paced retail environments.
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Performance and results-driven mindset.
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Commitment to continuous growth and improvement.
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Resilience and effective stress management.
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Service excellence and customer-first approach.
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Analytical thinking and problem-solving capabilities.
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Sales orientation and target achievement focus.
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Attention to detail and quality excellence.
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Strong verbal and written communication skills.
Job Requirements
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Minimum Qualification: Matric (Grade 12) or equivalent.
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Experience: 2-3 years’ experience in commission-based sales within a retail environment.
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Knowledge & Skills:
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Sales and marketing knowledge.
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Customer service excellence.
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Effective administration and reporting skills.
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Self-management and time management abilities.
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Understanding of renewable energy solutions is advantageous.
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Literacy in Microsoft Office Suite (Word, Excel, Outlook).
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Why Join Smollan
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Be part of a global brand activation and sales leader.
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Gain experience in high-impact sales and marketing campaigns.
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Work in a dynamic, inclusive, and innovative environment.
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Receive hands-on training and development opportunities.
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Competitive compensation with performance-based incentives.
POPIA Compliance
Smollan adheres strictly to the Protection of Personal Information Act (POPIA). All personal information shared during the application process will be kept confidential and used solely for recruitment purposes.
How to Apply
Interested candidates should apply through Smollan’s official recruitment portal or submit applications via the designated HR channels. Email applications will not be accepted. Only shortlisted candidates will be contacted.
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