Business Performance Leader – Boksburg | Leroy Merlin Careers South Africa

Location: Boksburg, Gauteng
Job Type: Permanent
Closing Date: 17 November 2025
Reference Number: BPL07/25

About Leroy Merlin South Africa

Leroy Merlin is a global retail leader in home improvement, empowering people to create better living spaces. With stores across South Africa, we foster an environment built on innovation, teamwork, curiosity, and customer-centric excellence. Our stores provide opportunities for growth, continuous learning, and meaningful contribution to operational success.

We are looking for a Business Performance Leader to join our high-energy team in Boksburg, driving operational excellence, business optimisation, and customer satisfaction across all functions.

Position Overview

The Business Performance Leader is responsible for the efficient and effective operation of the store through detailed oversight of internal controls, financial performance, customer relations, compliance management, inventory optimisation, and team leadership.

This role plays a critical part in supporting the company’s strategic goals by ensuring accurate forecasting, optimising store economics, maintaining a strong internal control environment, and leading customer-focused initiatives. You will collaboratively shape store action plans, oversee risks, and guarantee the delivery of high-quality service.

Key Responsibilities

1. Economic Performance & Revenue Optimisation

Coordinate the annual objective-setting process and ensure all financial deadlines are met.
Analyse revenue, margins, personnel expenses, and productivity using available LSA tools.
Present financial insights to the Management Committee and alert leadership to risks.
Develop and update monthly forecasts of the Profit & Loss (P&L) account.
Provide departmental support to optimise margins, stock availability, and inventory efficiency.
Conduct progress bonus discussions with management teams.
Ensure accurate planning of controllable expenses and monitor store-wide economic impacts.

2. Investment Planning & Resource Management

Compile and analyse investment requests from department heads.
Ensure all investment actions align with budget, national guidelines, and strategic priorities.
Track performance of store investments and adjust plans where required.
Anticipate future business needs and proactively adapt resource allocation.
Support the rollout of national and regional projects using detailed store insights.

3. Internal Control & Risk Management

Ensure full implementation of internal controls, including daily, monthly, and quarterly audits.
Maintain the Vigirisk register and enforce compliance with Risk & Control Instructions (RCI).
Implement Unknown Loss Prevention plans and monitor progress.
Oversee inventory operations and ensure effective cycle counts.
Highlight discrepancies and ensure immediate corrective action.

4. Customer Relationship & Satisfaction

Build strong internal and external customer relationships.
Promote a culture of customer-first thinking across all store departments.
Monitor customer satisfaction indicators and implement corrective measures.
Encourage teams to uphold the brand promise and respond promptly to service issues.

5. Health, Safety & Compliance

Enforce all safety procedures and ensure staff adherence.
Identify, evaluate, and mitigate operational risks.
Drive ergonomic improvements and implement safety initiatives.
Ensure the store environment is consistently safe for customers, staff, and service providers.

Minimum Requirements

Degree in Business Administration, Finance, Accounting, Retail Management, or related field.
Previous experience in roles such as Internal Control Manager, Operations Manager, or Customer Service Manager in retail.
Proven leadership capabilities and ability to drive high-performance teams.
Experience in strategic planning, implementation of action plans, and cross-functional collaboration.
Strong understanding of inventory management, economic indicators, merchandising, and retail processes.
Analytical mindset with proficiency in data interpretation and reporting.
Ability to act as Duty Manager, including store opening and closing.
Excellent interpersonal, communication, and customer service skills.

Core Competencies

Strong leadership and coaching ability
Analytical and detail-oriented
Customer-centric mindset
High integrity and professionalism
Strategic thinker with operational execution excellence
Ability to influence and collaborate with diverse teams

Why Join Leroy Merlin?

A supportive and empowering environment
Attractive career development opportunities
Exposure to global retail excellence
Opportunity to influence meaningful business decisions

How to Apply

Apply directly using the official Leroy Merlin careers portal.
Email applications will not be accepted.
Preference will be given to applicants from under-represented designated groups.

👉 Apply here

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