Location: Pietermaritzburg, KwaZulu-Natal
Job Type: Permanent
Closing Date: 05 December 2025
Division: Stores
About Pedros
Pedros is one of South Africa’s fastest-growing restaurant brands, known for delivering quality food, exceptional customer service, and a fast-paced operational culture. As we continue expanding our store network nationwide, we are seeking strong leaders who can elevate operational excellence and drive business performance.
Position Overview
The Senior Store Manager will oversee the full operational, financial, and people-management functions of the Pedros Woodburn store. This role requires an experienced, hands-on leader with strong restaurant management skills, a passion for customer service, and the ability to drive performance across all aspects of store operations.
You will ensure all Pedros standards are upheld, optimise profitability, and lead a high-performing team in a dynamic retail food environment.
Key Responsibilities
1. Restaurant Operations Management
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Oversee the full daily operation of the restaurant/takeaway.
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Ensure all Pedros Standard Operating Procedures (SOPs) and food quality standards are consistently met.
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Conduct daily opening and closing procedures.
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Ensure compliance with all health, safety, and hygiene regulations.
2. Stock, Purchasing & Controls
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Manage stock levels, stock rotation, purchasing, and ordering.
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Maintain accurate stock control to minimise variances and wastage.
3. Financial & Performance Management
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Drive profitability and achieve sales and GP% targets.
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Motivate and guide staff to consistently meet performance goals.
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Execute store-level marketing activities, incentives, and promotions.
4. Customer Service & Complaint Resolution
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Ensure outstanding customer service at all times.
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Handle customer complaints professionally and within required timeframes.
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Maintain strong customer relations and service standards.
5. People Management
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Manage staff performance, discipline, and daily rosters.
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Lead, train, and coach team members to optimise productivity.
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Conduct regular structured staff meetings.
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Handle recruitment, selection, and onboarding of store employees.
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Complete performance evaluations in line with company processes.
6. Leadership & Store Development
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Work collaboratively within the team to drive store performance.
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Implement operational improvements and identify opportunities to enhance store efficiency.
Minimum Requirements
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Minimum 3 years’ experience in restaurant or fast-food store management.
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GAAP system knowledge (advantageous).
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Strong people management skills.
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Excellent organisational and time-management abilities.
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Strong verbal communication and customer service skills.
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Effective problem-solving skills with the ability to work in a high-pressure environment.
Core Competencies
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Leadership and team motivation
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Operational excellence
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Customer service orientation
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Conflict resolution
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Reliability and accountability
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Strong attention to detail
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Ability to multitask effectively
Why Join Pedros?
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Fast-growing national restaurant brand
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Excellent opportunities for career development and advancement
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High-performance culture with strong leadership support
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Opportunity to make a direct impact in a flagship store
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Dynamic, exciting working environment
POPIA Compliance
All information submitted with your application will be handled in line with POPIA requirements and used solely for recruitment purposes.
How to Apply
Visit the Pedros careers page to apply:
👉 Apply Now
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Connect With Us
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X (Twitter): Amelia Johnson
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LinkedIn: Amelia Johnson Profile
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Facebook: Careers & Jobs Page
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WhatsApp Career Channel: Join Channel
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WhatsApp Job Group: Join Group
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