Service Bookings: Administrator – Multifranchise Northcliff | Northcliff, Gauteng
Company: Multifranchise Northcliff
Location: Northcliff, Gauteng, South Africa
Job Title: Service Bookings: Administrator
Date Posted: 14 May 2025
Application Closing Date: 21 May 2025
Contract Type: Permanent
Reference Number: MOT250514-17
Department: Retail 6 – Multifranchise Northcliff
About the Company
Multifranchise Northcliff is a reputable and customer-focused dealership operating under the Motus Group, one of South Africa’s largest and most established automotive retail networks. With a commitment to delivering excellence across the service, sales, and support spectrum, Multifranchise Northcliff aims to offer world-class experiences to its clients while empowering its team with dynamic career opportunities and personal development.
Role Overview
Multifranchise Northcliff is seeking a professional and customer-oriented Service Bookings Administrator to ensure the smooth and efficient handling of all service department bookings. This position plays a critical role in creating a welcoming experience for clients, whether telephonically or in person, and ensuring that workshop scheduling, communication, and administration are managed with precision. The successful candidate will play a vital part in enhancing the overall customer aftersales journey.
Key Responsibilities
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Meet and greet all walk-in customers in a friendly and professional manner
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Answer incoming service-related calls and handle booking queries
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Accurately schedule service and repair bookings using dealership systems
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Contact customers regarding vehicle service campaigns and arrange appointments
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Prepare and distribute a daily planning list of workshop bookings
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Print job cards ahead of scheduled service dates
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Confirm bookings for clients when ordered parts have arrived
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Follow and maintain internal processes for efficient workflow in the service department
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Provide accurate, up-to-date information to clients and team members
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Professionally handle calls and relay messages to the correct departments promptly
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Ensure all documentation is correctly typed, filed, and easy to retrieve
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Perform general administrative duties and support management where required
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Contact clients to confirm services are completed and close service tickets
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Update workshop planning boards to reflect upcoming appointments
Qualifications and Experience
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Matric / Senior Certificate (Grade 12) – essential
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2+ years of experience in a similar role, such as Bookings Clerk or Service Receptionist, ideally in a retail motor dealership
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Valid and endorsed South African driver’s license – essential
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Computer literacy (MS Office Suite) – essential
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DMS system knowledge (Dealer Management Systems) – required
Skills and Competencies
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Excellent verbal and written communication in English
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Multilingualism in locally spoken languages is a strong advantage
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Proven interpersonal skills and the ability to build professional relationships
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High attention to detail and ability to accurately capture data
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Strong organizational and time-management skills
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Ability to work under pressure and remain calm in stressful situations
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Customer service excellence and conflict-resolution abilities
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Ability to work independently and take initiative
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Ability to follow detailed procedures accurately
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Adaptability and reliability with a willingness to go the extra mile
Personal Attributes
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Approachable, friendly, and professional demeanor
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Self-motivated and trustworthy
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Reliable and flexible team player
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Demonstrates patience and empathy when dealing with customers
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Passionate about delivering a premium brand experience
What the Company Offers
Multifranchise Northcliff offers a stimulating and rewarding work environment where staff are supported with ongoing training, internal career development opportunities, and the chance to work within a reputable and structured dealership network. This is your opportunity to build a long-term career within South Africa’s top automotive group.
Equal Opportunity Statement
Motus is an equal opportunity employer, committed to building an inclusive and diverse workforce. All qualified applicants are encouraged to apply regardless of race, gender, age, or background.
How to Apply
Interested candidates are encouraged to apply before the closing date: 21 May 2025, by submitting their application via the Motus Careers Portal, quoting the reference number MOT250514-17. Ensure your CV is updated and relevant documentation is included.
If you do not hear from us within 14 days after the vacancy closing date, please consider your application unsuccessful.
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