Customer Services Agent | Tenacity Financial Services – Northern Suburbs, Cape Town
Job Title: Customer Services Agent
Company: Tenacity Financial Services
Location: Northern Suburbs, Cape Town, South Africa
Job Category: Call Centre
Contract Type: Permanent
Positions Available: 15
Posting Date: 24 April 2025
Requisition ID: TFS-709
Application Closing Date: Not specified
About the Company
Tenacity Financial Services is a dynamic financial services provider, committed to delivering exceptional retail credit solutions and superior customer experiences. The company prides itself on innovation, operational excellence, and a customer-first approach. With a focus on building long-lasting relationships, Tenacity offers a supportive work environment where employees are empowered to thrive and grow.
Role Overview
Tenacity Financial Services is looking for 15 Customer Services Agents to join its Contact Centre team in the Northern Suburbs of Cape Town. The successful candidates will be responsible for resolving a variety of customer queries or complaints via inbound and outbound voice channels, while maintaining a high standard of professionalism and customer service.
This role is ideal for individuals with a passion for helping people, a knack for problem-solving, and the ability to handle high-pressure situations with empathy and efficiency.
Key Responsibilities
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Handle a range of inbound and outbound customer queries and complaints
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Interpret issues and provide accurate information related to accounts, products, or services
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Escalate unresolved or complex queries to the relevant internal departments
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Ensure all customer interactions are recorded accurately and appropriately
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Maintain professionalism and deliver excellent customer experiences
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Complete administrative tasks related to customer account management
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Meet service level expectations and operate within Standard Operating Procedures (SOPs)
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Adhere to Quality Assurance standards and ensure all communications reflect company values
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Follow workforce schedules and comply with company policies
Required Experience and Skills
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Minimum of 1 year of experience in a Customer Service or Call Centre environment
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Strong verbal and written communication skills
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Ability to type at a minimum speed of 35 words per minute with 95% accuracy
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Ability to handle high volumes of work while maintaining attention to detail
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Experience in retail account assistance is an advantage
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Demonstrated empathy and the ability to sensitively manage customer emotions
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High level of adaptability, interpersonal skills, and problem-solving capabilities
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Self-motivated with strong time management and multitasking skills
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Knowledge of contact centre tools and customer support processes
Minimum Qualifications
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Grade 12 / Matric Certificate (NQF Level 4)
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Proficiency in using MS Office applications and contact centre platforms
What You’ll Gain
This position offers the opportunity to join a high-performing customer service team within a well-established financial institution. As part of the Tenacity team, you’ll be equipped with the tools and training needed to develop your customer service career and grow within the organisation.
How to Apply
To apply, submit your CV via the Tenacity Financial Services careers page or preferred job portal. Please note, if you do not receive a response within two weeks, kindly consider your application unsuccessful.
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