📞 Financial Wellness Consultant (Call Centre Sales Agent) – Bayport Financial Services | JHB North
Company: Bayport Financial Services
Job Title: Financial Wellness Consultant (Call Centre Sales Agent)
Location: Johannesburg North, Gauteng
Date Posted: 14 May 2025
Reference Number: BAYR222
Contract Type: Permanent
Positions Available: 12
Industry: Banking, Finance and Investment
🏢 About Bayport Financial Services
Bayport Financial Services is one of South Africa’s leading providers of unsecured personal credit solutions. With a footprint that spans nationwide, Bayport is committed to financial inclusion and empowerment through tailored lending solutions. Our team is dedicated to making a meaningful impact in the lives of our clients by providing access to ethical financial services. We operate in a people-focused environment where staff development, customer experience, and operational excellence are key pillars of our success.
As a Financial Wellness Consultant, you’ll be at the frontline of driving customer engagement, delivering exceptional service, and generating sales across all Bayport products. If you’re motivated by achieving sales targets, providing excellent customer care, and helping individuals reach financial wellness, this is the career move for you.
🎯 Role Overview
The Financial Wellness Consultant plays a crucial role in contributing to Bayport’s growth and profitability by understanding customer needs and delivering high-quality, solutions-based sales via the call centre. You will act as a trusted advisor to clients, ensuring a seamless experience from inquiry to product acquisition, and building long-term client relationships.
Your success will depend on your ability to explain product features and benefits clearly, provide accurate financial advice, and convert leads into successful applications—all while complying with financial regulations and upholding Bayport’s core values.
🛠️ Key Responsibilities
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Engage with potential and existing clients via inbound and outbound calls
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Promote and sell Bayport’s financial products and services to meet monthly targets
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Assess client needs and recommend appropriate financial solutions
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Explain product terms, interest rates, and benefits clearly to clients
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Ensure compliance with relevant legislation including FAIS and the National Credit Act
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Accurately process applications, verify documentation, and follow up on pending queries
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Build lasting client relationships through quality service and regular communication
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Update CRM systems with client interactions and status reports
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Work collaboratively within a target-driven call centre team
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Stay updated with new product offerings, promotions, and internal policy changes
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Participate in ongoing training and development to enhance product knowledge and sales techniques
📚 Qualifications and Experience
Minimum Education Requirements:
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Matric (Grade 12) or NQF Level 4 equivalent qualification
Experience Requirements:
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At least 2 years’ experience in the financial industry
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Minimum 3 to 5 years of sales experience, preferably in a call centre environment
Desired Education and Compliance:
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Post-matric qualification in finance, sales, or related fields
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Regulatory Examination (RE5) and FAIS accreditation highly advantageous
🤝 Skills and Competencies
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Strong customer service orientation with excellent communication skills
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Ability to meet and exceed sales targets in a high-pressure environment
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Persuasive and resilient with strong objection-handling skills
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Solid knowledge of financial products and lending solutions
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Proficient in Microsoft Office and CRM tools
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Fluency in English (additional languages are a plus)
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Strong ethical standards and compliance awareness
💼 What Bayport Offers
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Competitive base salary with attractive commission structure
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Permanent position with growth potential
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Onboarding and continuous training support
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Vibrant, fast-paced call centre environment
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Supportive leadership and career development opportunities
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The chance to make a tangible impact in the financial lives of South Africans
📨 How to Apply
If you’re ready to take your sales career to the next level and help clients achieve financial wellness, then Bayport Financial Services wants to hear from you. Submit your application through the official Bayport recruitment portal before all 12 positions are filled.
We are committed to creating an inclusive workplace and welcome applicants from diverse backgrounds. By submitting your application, you consent to the processing of your personal data for recruitment purposes.
If you do not hear back within four weeks, please consider your application unsuccessful.
🔎 Explore More Sales and Finance Jobs
Looking for similar opportunities in finance, call centres, or client advisory roles? Check out these high-earning positions across South Africa:
Help shape the financial futures of thousands. Join Bayport and make every call count!
